We performed a comparison between Clarity SM and Opsview based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The UI is very user-friendly."
"We can search open and closed cases to find what we have done in other incidents."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"You can customize it and make it work to the client's needs."
"Self-service interface means people can check their own tickets."
"Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"I am satisfied with the overall product since it works well…It is a stable solution."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"It's a good solution. It covers all aspects of monitoring purposes."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"More user experience in the look and feel of the application. "
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"Report solutions are a little short."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The cost of this solution is too high, which is why we're leaving."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"I would like to see the API cleaned up."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"Some of the graphics on Opsview could be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Customized reporting can be improved."
"Pricing and a few certain aspects in the solution needs to be improved."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while Opsview is ranked 12th in Server Monitoring with 24 reviews. Clarity SM is rated 7.8, while Opsview is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.