We performed a comparison between Opsview and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"It's a good solution. It covers all aspects of monitoring purposes."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"I am satisfied with the overall product since it works well…It is a stable solution."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"Makes ticket information easy to access."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Some of the graphics on Opsview could be improved."
"Pricing and a few certain aspects in the solution needs to be improved."
"Customized reporting can be improved."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"One thing I don't care for is the reporting and the way it functions."
"The solution’s user interface could be improved and given a better design."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"There should be fewer clicks and faster integrations between solutions."
"The contract module is quite rudimentary and doesn't support contract line items."
Opsview is ranked 12th in Server Monitoring with 24 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. Opsview is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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