Opsview vs ServiceNow comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Opsview and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring.
To learn more, read our detailed Server Monitoring Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I am satisfied with the overall product since it works well…It is a stable solution.""We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients.""It's a good solution. It covers all aspects of monitoring purposes.""What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts.""The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."

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"This solution is a single-storage for our user community to submit help desk tickets.""ServiceNow is easy to use and has a user-friendly interface.""ServiceNow provides quite good insights about what is happening in the organization.""Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable.""There are lots of modules around IT service management such as IT business management and human resource management (HRC).""I like that it's always up and running.""The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows.""The solution is stable, scalable and easy to use."

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Cons
"Some of the graphics on Opsview could be improved.""Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved.""Customized reporting can be improved.""Pricing and a few certain aspects in the solution needs to be improved.""In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."

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"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition.""It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee.""The capital expenditure neeed to get the tool up and running is extensive.""The customization that we are doing for the needs of our organization are difficult to do and could be improved.""It is annoying that ServiceNow keeps on changing back to Quebec every six months.""There should be fewer clicks and faster integrations between solutions.""This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe.""The high price is a huge barrier in Portugal."

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Pricing and Cost Advice
  • "The solution is not cheap. I think that the pricing is a little bit on the high side."
  • "I would rate pricing a seven out of ten, where ten is the highest price."
  • "The solution is priced similarly to other tools offering similar features."
  • More Opsview Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup.
    Top Answer:Some of the graphics on Opsview could be improved.
    Top Answer:Opsview is used to monitor system availability, whether its service is running on disk usage, CPU usage, etc.
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    13th
    out of 42 in Server Monitoring
    Views
    343
    Comparisons
    239
    Reviews
    5
    Average Words per Review
    823
    Rating
    8.2
    Views
    17,724
    Comparisons
    10,829
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Also Known As
    Opsview Monitor, Opsview Enterprise
    Learn More
    Overview

    Opsview is a modern and scalable SaaS or on-premise monitoring solution that gives your organization full visibility into on-premises and cloud IT infrastructure. It delivers simplified management and a single pane of glass view of your entire IT operations. The solution provides unified insight into dynamic IT operations on premises, in the cloud, or hybrid. Additionally, it can be used either in agent-based or agentless configurations.

    You can use Opsview to monitor:

     Operating systems

     Networks

     Cloud

     VMs

     Containers

     Databases

     Applications

    Opsview Features

    Opsview comes with an array of features, including:

     AutoMonitor express scan: This feature makes it easy for you to keep up with your

    changing IT infrastructure by helping you find new Windows, VMware, and Azure hosts.

     Business service monitoring: This enables you to see the health of all your end-to-end

    business services in real time and in one place.

     Autodiscovery: With this feature you can automatically discover and profile hosts in your environment, which helps you quickly populate information into Opsview for monitoring.

     Network analyzer: Opsview provides you with a complete picture of your company's

    network infrastructure via its Network Topology, Flow Collector, & NetAudit modules.

     Customizable dashboards: Opsview dashboards give you a view of all your monitoring

    metrics in interactive dashboards that are easy to create and maintain.

     Customizable reports: With Opsview, reports connect to the Opsview Data Warehouse and present historical data collected by Opsview. The solution’s out-of-the-box reports include performance, SLA, and events.

     Disaster recovery: Opsview gives your organization peace of mind with its disaster

    recovery by restoring your Opsview system if needed.

     Event handlers: Opsview event handlers allow for automation and proactive monitoring so that your users are not impacted.

     Events viewer: The events viewer feature helps you easily see all the important events in your Opsview system.

     High availability server: Opsview has a high availability monitor that offers protection to ensure that you never lose IT infrastructure visibility.

     Multitenancy: Multitenancy makes it possible for your MSP to give control of Opsview to your end users. It also allows you to create new hosts and roles as well as users while using a secure, private environment.

     Log analytics: This feature allows you to improve logging visibility, reporting, correlation, and alerting.

     SNMP traps: With SNMP traps, you can reduce your network and server load and provide faster service to your customers.

    Opsview Benefits

    There are many benefits to implementing Opsview. Some of the biggest advantages the

    solution offers include:

     Extensible: Opsview can be used in agent-based or agentless configurations. In addition, it can sit above multiple monitoring tools, aggregating information into a single pane of glass.

     Scalable: Opsview is very scalable. It can easily scale beyond 10,000 monitored devices via its distributed model that spreads monitoring across many monitoring engines. Its databases may be located on dedicated servers to further distribute load.

     Functional overview: Opsview monitors your IT infrastructure, network and applications, and displays alerts. It is also designed to generate notifications and integrate with your other service management tools.

     Flexible: Opsview has a flexible web framework, allowing dashboards and monitoring views to be easily customized and extended.

     Integration: Easily integrate Opsview Cloud with your current operational tools, including help desks, service management, automation and notification tools

     Automation: Automate the configuration and operation of your IT monitoring system using Opsview’s intrinsic automation capabilities. Allowing you to spend more time on projects that drive your business.

    Opsview Cloud

    Opsview Cloud gives your business 24/7 Saas Monitoring for your entire IT estate. Benefits include:

     Reducing your infrastructure costs

     Realigning your resources to focus on business value IT projects

     Ensuring you have 24/7 monitoring

     Utilizing Opsview experts to provide monitoring best practices/tips and tricks

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Financial Services Firm18%
    Healthcare Company9%
    Transportation Company9%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Manufacturing Company12%
    Government9%
    Financial Services Firm9%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise20%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise17%
    Large Enterprise62%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Server Monitoring
    March 2024
    Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Opsview is ranked 13th in Server Monitoring with 5 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 24 reviews. Opsview is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". On the other hand, the top reviewer of ServiceNow writes "Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity". Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.

    We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.