We performed a comparison between Opsview and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."I am satisfied with the overall product since it works well…It is a stable solution."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"It's a good solution. It covers all aspects of monitoring purposes."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"This solution is a single-storage for our user community to submit help desk tickets."
"ServiceNow is easy to use and has a user-friendly interface."
"ServiceNow provides quite good insights about what is happening in the organization."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"I like that it's always up and running."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The solution is stable, scalable and easy to use."
"Some of the graphics on Opsview could be improved."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Customized reporting can be improved."
"Pricing and a few certain aspects in the solution needs to be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The capital expenditure neeed to get the tool up and running is extensive."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"There should be fewer clicks and faster integrations between solutions."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The high price is a huge barrier in Portugal."
Opsview is ranked 13th in Server Monitoring with 5 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 24 reviews. Opsview is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". On the other hand, the top reviewer of ServiceNow writes "Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity". Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.