We performed a comparison between Opsview and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."I am satisfied with the overall product since it works well…It is a stable solution."
"It's a good solution. It covers all aspects of monitoring purposes."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"The solution's initial setup process is easy."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"I like that it's always up and running."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Pricing and a few certain aspects in the solution needs to be improved."
"Customized reporting can be improved."
"Some of the graphics on Opsview could be improved."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"The visuals are the one area where there is opportunity for improvement."
"ServiceNow doesn't cater to the Middle Eastern market."
"The high price is a huge barrier in Portugal."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
Opsview is ranked 13th in Server Monitoring with 24 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. Opsview is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.
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