We performed a comparison between Oracle CRM and Pega CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The forecasting reporting section was the most useful."
"The solution is scalable."
"The most important feature is the ability to assign a plan using the manual close function."
"It is very simple."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"It's very easy to find any customer-related data."
"CRM's performance is good, we've never faced any issues with it."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"The solution is very easy to use."
"The case management feature is really valuable."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."
"The product's deployment phase was easy."
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The cost can be a bit more expensive compared to other options."
"The initial setup is complex, it could be improved to be more simplified."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The user interface and performance could be better."
"The product is not intuitive."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The UI should be improved."
"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"
"The UI is lagging and needs to be improved."
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."
"The solution has room for improvement around decisional and real-time data analysis."
"They should enable the data-driven streaming feature inside it."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."
Oracle CRM is ranked 7th in CRM with 31 reviews while Pega CRM is ranked 14th in CRM with 10 reviews. Oracle CRM is rated 7.8, while Pega CRM is rated 8.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM. See our Oracle CRM vs. Pega CRM report.
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