We performed a comparison between Oracle CRM and Pega CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are most comfortable with the user interface that Oracle CRM has, it is very good."
"CRM's performance is good, we've never faced any issues with it."
"The most important feature is the ability to assign a plan using the manual close function."
"Oracle CRM helped us better understand the customer journey."
"The reporting features are valuable."
"The forecasting reporting section was the most useful."
"Case management, incident management, and request management features are valuable."
"It is very simple."
"The solution is very easy to use."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"The case management feature is really valuable."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"An improvement would be to lower the price of the license."
"The initial setup is complex, it could be improved to be more simplified."
"The product is not intuitive."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The licensing is expensive."
"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"The solution has room for improvement around decisional and real-time data analysis."
"The UI is lagging and needs to be improved."
"They should enable the data-driven streaming feature inside it."
"The UI should be improved."
Oracle CRM is ranked 7th in CRM with 31 reviews while Pega CRM is ranked 17th in CRM with 9 reviews. Oracle CRM is rated 7.8, while Pega CRM is rated 8.2. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity. See our Oracle CRM vs. Pega CRM report.
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