Oracle CRM vs Pega CRM comparison

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1,969 views|1,498 comparisons
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566 views|422 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle CRM and Pega CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Oracle CRM vs. Pega CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We are most comfortable with the user interface that Oracle CRM has, it is very good.""CRM's performance is good, we've never faced any issues with it.""The most important feature is the ability to assign a plan using the manual close function.""Oracle CRM helped us better understand the customer journey.""The reporting features are valuable.""The forecasting reporting section was the most useful.""Case management, incident management, and request management features are valuable.""It is very simple."

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"The solution is very easy to use.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""It also reduces the duration per call, and it ensures a first time resolution of the issue.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""The case management feature is really valuable.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

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Cons
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends.""We noticed that sometimes it can be slow, and then we have to refresh the whole system.""An improvement would be to lower the price of the license.""The initial setup is complex, it could be improved to be more simplified.""The product is not intuitive.""In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.""Though Oracle CRM's support has a good reaction time, it needs to be better.""The licensing is expensive."

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"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""The solution has room for improvement around decisional and real-time data analysis.""The UI is lagging and needs to be improved.""They should enable the data-driven streaming feature inside it.""The UI should be improved."

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Pricing and Cost Advice
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
  • More Oracle CRM Pricing and Cost Advice →

  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product’s pricing is very high. I rate the pricing an eight out of ten.
    Top Answer:Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration… more »
    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Ranking
    7th
    out of 167 in CRM
    Views
    1,969
    Comparisons
    1,498
    Reviews
    17
    Average Words per Review
    352
    Rating
    7.8
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
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    Microsoft Dynamics CRM logo
    Compared 14% of the time.
    Amdocs CRM logo
    Compared 12% of the time.
    Microsoft Dynamics CRM logo
    Compared 18% of the time.
    Genesys Cloud CX logo
    Compared 13% of the time.
    Siebel CRM logo
    Compared 13% of the time.
    Vlocity logo
    Compared 7% of the time.
    Also Known As
    Market2Lead
    Chordiant
    Learn More
    Pega
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    Overview

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company13%
    Financial Services Firm13%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm10%
    Government8%
    Educational Organization8%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Government6%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise6%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise14%
    Large Enterprise63%
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    Oracle CRM vs. Pega CRM
    March 2024
    Find out what your peers are saying about Oracle CRM vs. Pega CRM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Oracle CRM is ranked 7th in CRM with 31 reviews while Pega CRM is ranked 17th in CRM with 9 reviews. Oracle CRM is rated 7.8, while Pega CRM is rated 8.2. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity. See our Oracle CRM vs. Pega CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.