BMC TrueSight Operations Management vs ScienceLogic comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Aug 13, 2023

We compared BMC TrueSight Operations Management and ScienceLogic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. ScienceLogic is highly regarded for its serverless and agent connectivity, versatile graphs and personalized dashboards, AIOps, and event management capabilities, as well as its AI and machine learning features.

  • Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. ScienceLogic can enhance its documentation, Power Packs, notification features, and automation options.

  • Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. ScienceLogic's customer service is generally considered responsive and professional. However, a few users reported delayed response times and support engineers with limited expertise.

  • Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. ScienceLogic's initial setup is described as simple and efficient. The deployment process can be completed within a few hours or a couple of weeks.

  • Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Opinions on the price of ScienceLogic were mixed. Pricing is determined by the number of network devices or endpoints, and there are no hidden charges.

  • ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. ScienceLogic improves troubleshooting and minimizes network outages.

Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. ScienceLogic is praised for its serverless and agent connectivity, effortless setup, and customized dashboards. However, it lacks detailed documentation and automation options.

To learn more, read our detailed BMC TrueSight Operations Management vs. ScienceLogic Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale.""Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.""The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].""From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.""I use the solution to monitor servers, databases, Windows, Linux, and web services.""Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.""We can verify uptimes as another source of keeping devices in compliance."

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"The power flow is great.""The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs.""The best feature is the highly flexible graphs.""Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS.""The solution provides good infra-monitoring features.""It is simple.""Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content.""Dynamic Component Mapping is key and unique."

More ScienceLogic Pros →

Cons
"The solution is a little obsolete.""Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""The solution could improve its price.""The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.""This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time.""BMC TrueSight Operations Management could improve the reporting.""The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.""BMC TrueSight Operations Management could use some enhancements in the application visibility tools."

More BMC TrueSight Operations Management Cons →

"Admins do not have direct access to the reporting.""It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic.""It was challenging onboarding users.""ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others.""Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus.""There are often bugs in new releases.""The product is not user-friendly.""ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

More ScienceLogic Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
  • "Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
  • "Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
  • "It comes with the OS built in, so no need to purchase an OS license or DB license."
  • "Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
  • "The pricing model for ScienceLogic could improve."
  • "The solution is license-based. It's between $8 and $15, depending on what you need from the product."
  • "I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
  • More ScienceLogic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:The solution provides good infra-monitoring features.
    Top Answer:ScienceLogic comes with a good price. I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.
    Top Answer:The user interface could be improved. The sizing and footprints of the central environment need improvement, too. The solution lacks functionality. The main issue is the granularity of user… more »
    Ranking
    1st
    out of 20 in Event Monitoring
    Views
    2,389
    Comparisons
    1,639
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    4th
    out of 20 in Event Monitoring
    Views
    781
    Comparisons
    562
    Reviews
    12
    Average Words per Review
    928
    Rating
    7.9
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    ScienceLogic is a hybrid IT infrastructure monitoring tool that is designed to help organizations digitally transform their companies by making the management of complex, distributed IT services easier. Using the solution’s discovery techniques, users can find everything they need in a network, gaining visibility across all vendors and technologies that are run in the cloud or data centers. In addition, the ScienceLogic solution can help users seamlessly monitor and manage cloud environments, monitor network resources, manage storage, and monitor app health and performance.

    By implementing ScienceLogic, organizations can:

    • Act on data that is shared across technologies and IT ecosystems in real time.
    • Apply multi-directional integrations to automate workflows at cloud scale.
    • View everything across cloud and distributed architectures.
    • Discover all IT components across physical, virtual, and cloud.
    • Collect, merge, and store a variety of data in a clean, normalized data lake.
    • Contextualize data through relationship mapping and machine learning (ML) for actionable insights.
    • Understand the impact of infrastructure and applications on business service health and risk.
    • Accelerate root cause analysis and execute recommended actions.

    ScienceLogic Features

    ScienceLogic has many valuable key features. Some of the most useful ones include:

    • Visibility
    • Collaboration
    • Monitor internet of things
    • Monitor key applications
    • Storage management
    • Bandwidth monitoring
    • CPU monitoring
    • Virtual machine monitoring
    • Video conference monitoring
    • IP address monitoring
    • Data migration
    • Prevent unused capacity
    • Monitor public and private cloud
    • Monitor services
    • View performance of server environment

    ScienceLogic Benefits

    There are many benefits to implementing ScienceLogic. Some of the biggest advantages the solution offers include:

    • Single console: ScienceLogic allows you to monitor the performance of services, apps, and other resources - whether they are private, public, hybrid, or multi-cloud - from a single console. In addition, the solution makes it possible for you to also contextualize the resources and determine dependencies.
    • Spot unused resources: With ScienceLogic’s platform, you can spot unused resources so you can decommission them or distribute them to avoid congestion.
    • Unified view of interdependencies: ScienceLogic is capable of mapping relationships between infrastructure components and storage environments, giving users a unified view of the interdependencies. This enables users to determine the root causes of problems that come from their storage assets.
    • Easier app health and performance monitoring: ScienceLogic can help you identify components of apps that are vital to business operation, apply the best practice monitoring policies to well-known applications, and track where infrastructures are deployed.
    • Voice, video, and collaboration capabilities: ScienceLogic makes it easy for you to monitor call quality, collaboration stack, and endpoints.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the ScienceLogic solution.

    A Senior Infrastructure Architect says, “ScienceLogic can offer both serverless connectivity and agent connectivity. The stability of ScienceLogic is great.”

    A Senior Consultant at a tech services company mentions, “It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers.”

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Comms Service Provider42%
    Financial Services Firm17%
    Manufacturing Company8%
    Transportation Company8%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Government10%
    Financial Services Firm9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business28%
    Midsize Enterprise26%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise10%
    Large Enterprise70%
    Buyer's Guide
    BMC TrueSight Operations Management vs. ScienceLogic
    March 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. ScienceLogic and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while ScienceLogic is ranked 4th in Event Monitoring with 41 reviews. BMC TrueSight Operations Management is rated 8.2, while ScienceLogic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix. See our BMC TrueSight Operations Management vs. ScienceLogic report.

    See our list of best Event Monitoring vendors, best Cloud Monitoring Software vendors, and best AIOps vendors.

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.