We compared BMC TrueSight Operations Management and ScienceLogic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. ScienceLogic is highly regarded for its serverless and agent connectivity, versatile graphs and personalized dashboards, AIOps, and event management capabilities, as well as its AI and machine learning features.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. ScienceLogic can enhance its documentation, Power Packs, notification features, and automation options.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. ScienceLogic's customer service is generally considered responsive and professional. However, a few users reported delayed response times and support engineers with limited expertise.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. ScienceLogic's initial setup is described as simple and efficient. The deployment process can be completed within a few hours or a couple of weeks.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Opinions on the price of ScienceLogic were mixed. Pricing is determined by the number of network devices or endpoints, and there are no hidden charges.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. ScienceLogic improves troubleshooting and minimizes network outages.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. ScienceLogic is praised for its serverless and agent connectivity, effortless setup, and customized dashboards. However, it lacks detailed documentation and automation options.
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It works irrespective of the operating system we’re running."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The tool is flexible enough to be customized based on customer requirements."
"It is a stable solution."
"The best feature is the highly flexible graphs."
"Provides agentless monitoring so there's no need to install the agent on each server."
"Dynamic Component Mapping is key and unique."
"One of the valuable features is rapid dashboards."
"When it comes to features, the power pack is the most valuable."
"Power packs."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"The product must provide more AI capabilities."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"BMC TrueSight Operations Management could improve the reporting."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"They should improve their support process and add chat."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"There are often bugs in new releases."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"It was challenging onboarding users."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"They need a little more self-service."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while ScienceLogic is ranked 5th in Event Monitoring with 42 reviews. BMC TrueSight Operations Management is rated 8.2, while ScienceLogic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and ServiceNow Discovery. See our BMC TrueSight Operations Management vs. ScienceLogic report.
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