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Qscend Technologies QAlert vs SAP CRM comparison

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Qscend Technologies QAlert

92 views|49 comparisons
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SAP CRM

Read 38 SAP CRM reviews
1,869 views|1,441 comparisons
81% willing to recommend
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Buyer's Guide
Local Government CRM
March 2024
Executive Summary
Updated on Aug 31, 2023

We compared Qscend Technologies QAlert and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Qscend Technologies QAlert is known for its easy-to-use interface, customizable workflows, and strong reporting capabilities. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.

  • Room for Improvement: QAlert needs a more user-friendly interface, better customization options, and improved reporting. SAP CRM needs improvements in its mobile interface, data visibility, and integration.

  • Service and Support: QAlert is praised for its exceptional customer service and quick responses. Reviewers say the Qscend team is knowledgeable and friendly, and there is a wide range of support channels. SAP CRM's customer service and support have received mixed feedback. 

  • Ease of Deployment: QAlert’s setup process is straightforward, and the user interface is intuitive. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.

  • Pricing: The cost of QAlert may vary depending on the customer’s specific needs. SAP CRM is seen as costly, and some users have said it isn’t worth the money.

  • ROI: Users provided no feedback on QAlert’s ROI. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.

Comparison Results: Others have suggested lowering the price and improving the interface. Users praised Qscend Technologies QAlert for its easy setup, intuitive interface, and custom workflows. At the same time, some users said QAlert's reporting has room to improve. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.

To learn more, read our detailed Local Government CRM Report (Updated: March 2024).
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767,847 professionals have used our research since 2012.
Featured Review
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Anonymous User
The product is slow, and the flow of information is difficult to interpret, though it is highly scalable and is...
I work at a Big Four organization in the business consulting team. We have 50,000 clients. Almost 90% of Fortune 2000 companies are our clients.... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."

    • More SAP CRM Pricing and Cost Advice →

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    What do you like most about SAP CRM?
    Top Answer:The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
    Read all 27 answers   →
    What is your experience regarding pricing and costs for SAP CRM?
    Top Answer:SAP CRM is an expensive product.
    Read all 21 answers   →
    What needs improvement with SAP CRM?
    Top Answer:There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems. SAP CRM uses a patch program between the modules to send data from one… more »
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    Ranking
    11th
    out of 36 in Local Government CRM
    Views
    92
    Comparisons
    49
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 36 in Local Government CRM
    Views
    1,869
    Comparisons
    1,441
    Reviews
    24
    Average Words per Review
    453
    Rating
    7.8
    Comparisons
    Also Known As
    QAlert
    Learn More
    Qscend Technologies
    Video Not Available
    SAP
    Overview

    Qscend Technologies' QAlert is a comprehensive product designed to streamline and enhance communication between organizations and their constituents. Its primary use case is to facilitate efficient and effective citizen reporting and issue management.

    The most valuable functionality of QAlert is its ability to enable citizens to easily report issues, such as potholes, graffiti, or broken streetlights, through various channels like mobile apps, websites, or phone calls. This feature ensures that citizens can quickly and conveniently notify the relevant authorities about problems in their community.

    QAlert also offers robust case management capabilities, allowing organizations to efficiently track, prioritize, and assign reported issues to the appropriate personnel. This functionality ensures that issues are promptly addressed and resolved, leading to improved citizen satisfaction and trust.

    Furthermore, QAlert provides organizations with powerful analytics and reporting tools. These tools enable organizations to gain valuable insights into issue trends, response times, and overall performance. By leveraging this data, organizations can make data-driven decisions, allocate resources effectively, and continuously improve their service delivery.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    La Crosse Wisconsin
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company29%
    Financial Services Firm18%
    Agriculture7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government8%
    Manufacturing Company8%
    Financial Services Firm8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Local Government CRM
    March 2024
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    Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: March 2024.
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    767,847 professionals have used our research since 2012.

    Qscend Technologies QAlert is ranked 11th in Local Government CRM while SAP CRM is ranked 2nd in Local Government CRM with 38 reviews. Qscend Technologies QAlert is rated 0.0, while SAP CRM is rated 7.6. On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Qscend Technologies QAlert is most compared with Verint Citizen Engagement, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM.

    See our list of best Local Government CRM vendors.

    We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.