We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"It is a stable product."
"I like the way it can assess our system."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"The most valuable features are it is fast and cost-effective."
"Microsoft is very reasonable in its approach to cost."
"I've had good experiences with Microsoft customer support."
"It's largely stable."
"The solution is user-friendly and has a good user experience."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"The product allows easy access to any system in case of any issues."
"The most valuable feature of TeamViewer is its ease of use."
"The solution is very stable. We've never had a problem with it."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The most valuable feature has been the ability to give control to others for support purposes."
"This solution is straightforward to use."
"We find the services are not as transparent as we would like for our integration with Citrix."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
"Security in the connection between us and our clients' servers is something that can be improved."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"A feature that they could add is chat with sound to talk."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"I'm not sure if they provide good quality audio alongside screensharing."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 74 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, VMware Workstation, Citrix Workspace, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, LogMeIn Central and BeyondTrust Remote Support. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
