We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"The solution is stable and reliable."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The most valuable feature is the remote application access."
"The solution is stable."
"The solution is scalable."
"The performance meets our requirements and the stability is good."
"The most valuable features are it is fast and cost-effective."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"It's a user-friendly product."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"There is a limitation on the number of concurrent users."
"We find the services are not as transparent as we would like for our integration with Citrix."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"The performance of Remote Desktop Services could be better."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"We'd like to see more integration with other vendors."
"The training profiles could be better."
"It could be made simpler from a management perspective."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"The product can sometimes crash."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"I would like to see TeamViewer support multiple platforms."
"Voice communication and screen communication or face-to-face communication could be improved."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, VMware Workstation, Citrix Workspace, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, LogMeIn Central and BeyondTrust Remote Support. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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