We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"The technical support is good."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"The most valuable features of the solution are ease of use and the simple environment."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"The solution offers good value for money."
"The solution is really fast."
"The solution is user-friendly and has a good user experience."
"Installing Microsoft Desktop Services is straightforward."
"The most important feature of TeamViewer is its ease of use."
"This solution is straightforward to use."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"I am satisfied with TeamViewer, and its performance."
"The product is easy to install."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"It could offer better security for enterprises."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"It could be made simpler from a management perspective."
"We encounter challenges with portability, especially for users of iOS devices."
"Updates sometimes impact the application and we have system crashes."
"Security in the connection between us and our clients' servers is something that can be improved."
"The security could improve in TeamViewer."
"TeamViewer has a legacy and may not be using the latest UI trends."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"I would like to see TeamViewer support multiple platforms."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 38 reviews while TeamViewer is ranked 1st in Remote Access with 33 reviews. Microsoft Remote Desktop Services is rated 8.2, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Light, built into the operating system, and requires no implementation". On the other hand, the top reviewer of TeamViewer writes "Good user interface, simple installation, and has a free version available". Microsoft Remote Desktop Services is most compared with VMware Horizon, VMware Workstation, Citrix Workspace, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, LogMeIn Central and BeyondTrust Remote Support. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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