We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"It's simple to set up."
"The installation of Microsoft Remote Desktop Services was easy."
"It's almost an out of the box function once you have installed the other components."
"I give the stability a nine out of ten."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"We use it to connect to the legacy system."
"The product is quite stable. The performance is good."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"TeamViewer is a scalable solution."
"It is quite simple to set up."
"The implementation is quite straightforward."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"Updates sometimes impact the application and we have system crashes."
"The performance depends on connectivity."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"We find the services are not as transparent as we would like for our integration with Citrix."
"Microsoft should be more compatible with other operating system."
"I would like to be able to leverage it on other operating systems."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"Sometimes it lags."
"The stability of TeamViewer is good, but it could be better."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"This solution could be improved by offering more flexibility in terms of usage."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. Microsoft Remote Desktop Services is rated 8.2, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, VMware Workstation, Citrix Workspace, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, LogMeIn Central and BeyondTrust Remote Support. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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