We compared Microsoft Dynamics CRM and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"The Outlook calendar has been very helpful for us."
"It is good for sales and service maintenance. It has various integration tools."
"Technical support is completely good."
"The stability is excellent."
"The initial setup is pretty straightforward."
"The solution is stable."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"Suitable for all sizes of organizations."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"The product is very fast and responsive. There's no lag time when you are on the platform."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"It is a good platform that shows consolidation of information for our customer base."
"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"The performance could be improved."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"The mobile side of the product doesn't look that great right now."
"The overall price of Microsoft Dynamics CRM could improve."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"The reporting formats could be better."
"I would like to see a more affordable licensing model."
"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 93 reviews. Microsoft Dynamics CRM is rated 7.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Microsoft Dynamics CRM is most compared with ServiceNow, SAP CRM, Siebel CRM, monday.com and Salesforce Service Cloud, whereas Salesforce Sales Cloud is most compared with SAP CRM, Oracle E-Business Suite, SAP ERP, IQVIA Orchestrated Customer Engagement and Vlocity. See our Microsoft Dynamics CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Well, the best CRM is really the one that matches the requirements of your business, because what works for one organization does not necessarily works for another. However, there are some common features that makes one system more attractive over the other. From my point of view, both of them are worth trying, but if you’d like to try some outstanding alternative, I suggest you to take a look at bpm’online sales https://www.bpmonline.com/sales/ - it’s a cloud CRM that includes out-of-the-box processes that serve as best practices for lead management, opportunity management, quote management, order and invoice management and so forth. Your sales team will definitely appreciate the pre-build processes that enable companies to jump start using the system from day one.
We work with both platforms, we can do almost all applications with either platform.
Features - Comparable
Usability - Comparable
Performance & Availability - Comparable
Cost Model - Microsoft is Less Expensive
Compatibility with different mobile devices - Microsoft needs third party tool for full functionality
Integration with other back end ERP - Comparable
It depends upon what you want to achieve. As well I am certified Siebel Core consultant and have worked wih SFDC and MS Dynamics, still all the three caters various features unique in their own way. Having said that if the client is in favour of MS Dynamics then
Features - it is stil evolving and requires considerable changes
Cost - it is defintely comparable with SFDC but not with Siebel as the cost is high in Siebel.
Usability - it is not complex and lots of drag and drop
Features available
Performance - This depends on what the client needs are.
Integration - requires more change and it has it's own challenges
I hope this helps for now. Please feel fee to reach me if you need any further questions or clarifications
I am not familiar with MS Dynamics, and have never used it. However, just from a look at the website, this package seems more the equivalent of a Marketo or Eloqua kind of application. At Liquidware Labs, we use Marketo, Salesforce, extended with RainKing.
Not sure if my background would be helpful for this issue, but if this individual would like to speak with me directly about the goal for marketing with CRM packages, then I would be happy to discuss.
Thanks.
Grace
Please see the following article: http://learnsf.wordpress.com/2011/05/22/comparing-salesforce-with-microsoft-dynamics-xrm/
A few anecdotes to consider:
*The few MS Dynamics customers I know report that it has a lot of bugs, quirks and really cumbersome to customize
*In one quote/evaluation I've seen, MS Dynamics had a final quote that was one third of a similar Salesforce quote (that is, same number of users, type of licenses, etc)
Microsoft Dynamics CRM -
*Pricing based on your needs
*99.9% Service Level Agreement (SLA)
*Microsoft had a pre-developed reporting engine within SQL Server called SQL Server Reporting Services (SSRS)
*MS Dynamics CRM Online is a true Microsoft Outlook application, not just a plugin
Salesforce.com -
*Enterprise Edition - $125/user/month , Salesforce Mobile Classic - $50/user/month
*No Service Level Agreement (SLA)
*Salesforce is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
*Salesforce doesn’t have a concept of a fluid user interface for Leads –> Contacts –> Opportunities