We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"It is very good at monitoring Microsoft Server."
"The stability has been great."
"They have great integration with the active directory."
"Being able to make and customize management packs and send out notifications is very valuable."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"It can send messages to our ticketing system."
"The solution primarily drives system information, and I believe it works fine."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"They've already added extra features, such as noise-canceling and facial recognition, which is great."
"The basic setup is very easy."
"Simple network monitoring that is easy to install and manage."
"The pricing of the product is reasonable."
"Every new asset placed in the environment can be automatically detected, predicting human failures."
"We have found that Zabbix is more easy to use than other applications."
"It can send messages to our ticketing system."
"The Wi-Fi side needs improvement."
"The interface is a little bit cumbersome and certain actions could be simplified."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"The console feature is very poor, and it would be very good for us if this were improved."
"The solution’s initial setup is difficult."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"I would like to see better support for monitoring Unix-based systems."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API."
"The performance reporting could be improved."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"When we have a problem, we have to do a lot of research to solve it."
"I would like to see a more flexible mobile client, and better HA out of the box."
"For us, the initial setup was complex"
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
SCOM is ranked 11th in Network Monitoring Software with 77 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, AppDynamics, Nagios XI and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Lenovo XClarity Controller. See our SCOM vs. Zabbix report.
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