We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"We are able to do problem determination on runaway processes."
"The ease of deployment, especially on Windows platforms, is valuable."
"It can send messages to our ticketing system."
"It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"It is a user-friendly product that requires almost no maintenance."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"Being able to make and customize management packs and send out notifications is very valuable."
"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
"Zabbix is scalable."
"It can send messages to our ticketing system."
"The most valuable feature is the support for monitoring Cisco switches."
"There is less computing power needed for scaling."
"Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs."
"The most valuable feature is that it provides network segregation for server monitoring."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"The Wi-Fi side needs improvement."
"The management of the servers could be better."
"Application monitoring must be improved."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"The initial setup should be easier to complete."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"The interface is a little bit cumbersome and certain actions could be simplified."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"I would like to see them improve their network monitoring."
"Zabbix isn't very good at automation just yet."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"The stability could be better."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"The performance reporting could be improved."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
"The server monitoring could be better."
Earn 20 points
SCOM is ranked 11th in Network Monitoring Software with 13 reviews while Zabbix is ranked 1st in Network Monitoring Software with 25 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "We can monitor all the VMs in our environment and access full insight reports for all the VMs, but the solution is not stable". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". SCOM is most compared with Dynatrace, Datadog, ManageEngine OpManager, Nagios XI and AppDynamics, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Icinga. See our SCOM vs. Zabbix report.
See our list of best Network Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.