We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"They have great integration with the active directory."
"The product has helped our organization with in-depth monitoring."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"The stability has been great."
"The solution has improved our overrides and the ability to start services if they're stopped."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"Zabbix is good for discovery."
"The most valuable feature is monitoring."
"Health and communication links availability."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The most valuable feature is the support for monitoring Cisco switches."
"The solution is quite mature and very stable."
"Like other common Linux distributions, some of the most valuable features of this solution are the ease of use and deployment. It's simple and has a lot of packages and a lot of software."
"It's a flexible solution."
"The Wi-Fi side needs improvement."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"The GI is difficult to work with and the reporting servers are also difficult."
"It would be a much better product if Microsoft provided management packs with the product."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"The management of the servers could be better."
"I would like to see them improve their network monitoring."
"The solution should be more user-friendly and offer a better user interface."
"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"For us, the initial setup was complex"
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"It would be helpful if they translated the documentation to Cyrillic languages."
"It should be easy to modify the front end."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
SCOM is ranked 11th in Network Monitoring Software with 77 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, AppDynamics, Nagios XI and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Lenovo XClarity Controller. See our SCOM vs. Zabbix report.
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