We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"It is very good at monitoring Microsoft Server."
"We are able to do problem determination on runaway processes."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory."
"The ease of deployment, especially on Windows platforms, is valuable."
"It takes a lot of the headache out of managing your data centers and software in other places."
"I like the historical reporting of observer metrics."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"Setup was straightforward. Initial deployment took two or three months."
"The initial setup was not complex."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"The performance and bandwidth are valuable features."
"We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
"The initial setup, while not simple, is easier than other products."
"The Wi-Fi side needs improvement."
"The GI is difficult to work with and the reporting servers are also difficult."
"I would like to better be able to monitor Oracle processes."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"The solution’s initial setup is difficult."
"The management of the servers could be better."
"The solution should be more user-friendly and offer a better user interface."
"It would be a much better product if Microsoft provided management packs with the product."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"I would like to see a more flexible mobile client, and better HA out of the box."
"Correlation of events would be a wonderful addition."
"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"I would like for this solution to be more cloud-friendly."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
SCOM is ranked 11th in Network Monitoring Software with 77 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, AppDynamics, Nagios XI and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Lenovo XClarity Controller. See our SCOM vs. Zabbix report.
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