We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"We have found the scalability capabilities to be okay."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"It's easy to use."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"It is very good at monitoring Microsoft Server."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"The product’s auto-remediation feature helps with automation."
"The ease of deployment, especially on Windows platforms, is valuable."
"The integration with third-party tools and the alerts are most valuable."
"The product is very stable."
"Zabbix is scalable."
"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."
"The flexibility of this solution is amazing."
"Simple network monitoring that is easy to install and manage."
"The most valuable feature is the monitoring of virtual machines."
"The solution is quite mature and very stable."
"The Wi-Fi side needs improvement."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"Application monitoring must be improved."
"The solution should be more user-friendly and offer a better user interface."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"It'll help if they can provide real-time or closer to real-time monitoring."
"Stability and some performance issues exist and they need improvement."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"The user interface could be a bit better. They could update it a bit."
"The documentation could be improved."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
"Correlation of events would be a wonderful addition."
SCOM is ranked 11th in Network Monitoring Software with 76 reviews while Zabbix is ranked 1st in Network Monitoring Software with 96 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, ManageEngine OpManager, AppDynamics and Nagios XI, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Icinga. See our SCOM vs. Zabbix report.
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