We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"This is a product that does more generally than any of the competing solutions."
"The ease of deployment, especially on Windows platforms, is valuable."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"It's easy to use."
"It is a user-friendly product that requires almost no maintenance."
"Zabbix is an excellent performance monitoring tool."
"Simple network monitoring that is easy to install and manage."
"The most valuable feature is the monitoring of virtual machines."
"The flexibility of this solution is amazing."
"Zabbix is good for discovery."
"The most valuable feature is service assurance."
"We are able to do problem determination on runaway processes."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"The Wi-Fi side needs improvement."
"On-prem network monitoring is something that could be improved drastically."
"There could be more integration of SIM in the solution."
"The solution’s initial setup is difficult."
"The management of the servers could be better."
"It would be a much better product if Microsoft provided management packs with the product."
"The GI is difficult to work with and the reporting servers are also difficult."
"It'll help if they can provide real-time or closer to real-time monitoring."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"The System Center Operations Manager can be improved."
"They should open an SSH session from the web interface."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"The product could be more secure and more stable."
"We had some scalability issues with a large number of nodes."
"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."
"Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."
SCOM is ranked 11th in Network Monitoring Software with 77 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, AppDynamics, Nagios XI and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Icinga. See our SCOM vs. Zabbix report.
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