We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
"The most valuable feature of SCOM is real-time alerts."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"The stability has been great."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"We have found the scalability capabilities to be okay."
"The product has helped our organization with in-depth monitoring."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"There is less computing power needed for scaling."
"The initial setup was not complex."
"The most valuable feature is the monitoring of virtual machines."
"The most valuable feature is service assurance."
"The solution is quite mature and very stable."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The Wi-Fi side needs improvement."
"It could use some system enhancements, such as better dashboards."
"The interface is a little bit cumbersome and certain actions could be simplified."
"I would like to better be able to monitor Oracle processes."
"The console feature is very poor, and it would be very good for us if this were improved."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"I would like to see better support for monitoring Unix-based systems."
"The solution can be improved by expanding to cloud usage."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"The dashboard and the graph section could be a little bit more professional."
"Documentation terminology could be improved."
"The documentation could be improved."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
"Zabbix can use better documentation and support for troubleshooting."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"For us, the initial setup was complex"
SCOM is ranked 11th in Network Monitoring Software with 76 reviews while Zabbix is ranked 1st in Network Monitoring Software with 96 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, ManageEngine OpManager, AppDynamics and Nagios XI, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Icinga. See our SCOM vs. Zabbix report.
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