We performed a comparison between ServiceNow and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"We have found change management and CMDB to be very useful."
"ServiceNow is easy to use."
"ServiceNow was the first true enterprise to service management platform."
"It's great to do statuses or to review tasks."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"It offers ready-built automation and simpler configuration for workflows."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"If you have advanced questions, technical support often doesn't know the answer."
"The user interface for accessing assistance sometimes disconnects."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"The solution is lacking in the mobile application area that could be improved."
"When it comes to changing some of the features, I would like a little more leeway."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
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ServiceNow is ranked 1st in Help Desk Software with 211 reviews while SymphonyAI IT Service Management is ranked 24th in Help Desk Software with 5 reviews. ServiceNow is rated 8.4, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas SymphonyAI IT Service Management is most compared with ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our ServiceNow vs. SymphonyAI IT Service Management report.
See our list of best Help Desk Software vendors, best IT Asset Management vendors, and best IT Service Management (ITSM) vendors.
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