We performed a comparison between ServiceNow and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The look and feel is a valuable benefit for adoption."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"The solution's initial setup process is easy."
"It has an excellent capability to integrate different access points."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"The analytics - we like to keep track of how much work everyone is doing."
"ServiceNow was the first true enterprise to service management platform."
"There are many expansions available."
"It provides us with improved maintenance cycles."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"Their cloud management is also not that great compared to other products."
"ServiceNow's mobile app should be seamless and it is not right now."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"Service mapping could be less complicated."
"The discovery of assets could be improved; right now they only allow for one domain."
"The solution could improve by being more stable."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
Earn 20 points
ServiceNow is ranked 1st in IT Asset Management with 210 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. ServiceNow is rated 8.4, while VMware Service Manager is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Service Manager is most compared with BMC Remedy .
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