We performed a comparison between ServiceNow and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The pricing of the product is quite good. It's not too expensive."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The look and feel is a valuable benefit for adoption."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"Very easy to implement and to respond to my clients' needs."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"The utilization of AI in ServiceNow needs enhancement."
"The solution's user experience could be improved concerning its UI and portals."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"There is room for improvement in price."
"Performance could be improved."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"It needs to improve user roles and access rights."
"Not a ten because the price is high."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
Earn 20 points
ServiceNow is ranked 1st in IT Asset Management with 24 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. ServiceNow is rated 8.4, while VMware Service Manager is rated 7.2. The top reviewer of ServiceNow writes "Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas VMware Service Manager is most compared with BMC Remedy .
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.