We performed a comparison between ServiceNow and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The look and feel is a valuable benefit for adoption."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"You can scale the solution."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"It's great to do statuses or to review tasks."
"We used ServiceNow for change management, release management, and event management."
"It has more extensive features as compared to the other competitors."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The product’s standard user experience is not the best."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Their GUI could be updated."
"The high price is a huge barrier in Portugal."
"Very expensive."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"It needs to improve user roles and access rights."
"Not a ten because the price is high."
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ServiceNow is ranked 1st in IT Asset Management with 210 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. ServiceNow is rated 8.4, while VMware Service Manager is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas VMware Service Manager is most compared with BMC Remedy .
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.