Pega CRM vs Siebel CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and Siebel CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega CRM vs. Siebel CRM Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is very easy to use.""It also reduces the duration per call, and it ensures a first time resolution of the issue.""The case management feature is really valuable.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

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"Siebel CRM has a strong database model, workflow and integration tools.""The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.""The solution is scalable.""Siebel CRM is used for distributing information between systems, trouble ticketing, and case management.""The solution's order management pack is quite fantastic.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge.""The flexibility is very good."

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Cons
"The solution has room for improvement around decisional and real-time data analysis.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""They should enable the data-driven streaming feature inside it.""The UI should be improved.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""The UI is lagging and needs to be improved.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

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"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""The tool took a lot of time to deploy.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""The documentation needs to be improved."

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Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • More Pega CRM Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    763,955 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.
    Top Answer:They should enable the data-driven streaming feature inside it.
    Top Answer:We use Pega CRM for database purposes.
    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    5th
    out of 167 in CRM
    Views
    3,446
    Comparisons
    2,536
    Reviews
    11
    Average Words per Review
    357
    Rating
    7.9
    Comparisons
    Also Known As
    Chordiant
    Siebel Sales
    Learn More
    Pega
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    Oracle
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    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company13%
    Real Estate/Law Firm6%
    Government6%
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Government12%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise69%
    REVIEWERS
    Small Business13%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    Pega CRM vs. Siebel CRM
    March 2024
    Find out what your peers are saying about Pega CRM vs. Siebel CRM and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Pega CRM is ranked 17th in CRM with 7 reviews while Siebel CRM is ranked 5th in CRM with 12 reviews. Pega CRM is rated 8.2, while Siebel CRM is rated 7.8. The top reviewer of Pega CRM writes "Low-code platform, many tasks are configurable, eliminating the need for custom coding from scratch and offers beautiful dashboard and offers a lot of out-of-the-box configurations". On the other hand, the top reviewer of Siebel CRM writes "Reliable, able to expand, and very flexible". Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Vlocity and HubSpot CRM, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Vlocity. See our Pega CRM vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.