We performed a comparison between Siebel CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The flexibility is very good."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The solution's order management pack is quite fantastic."
"Siebel CRM is the number one CRM product in the world."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"The documentation needs to be improved."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The solution itself is very heavy."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The tool took a lot of time to deploy."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"You cannot include all your entities under one instance at the moment."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"I would like to see more integration on a mobile platform in the next release."
Siebel CRM is ranked 5th in CRM with 16 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Siebel CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Siebel CRM vs. SugarCRM Platform report.
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