We performed a comparison between Siebel CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Siebel CRM has a strong database model, workflow and integration tools."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The flexibility is very good."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The solution's order management pack is quite fantastic."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"The documentation needs to be improved."
"The user interface, mobile application, and support could be improved."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"I would like to see more integration on a mobile platform in the next release."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"You cannot include all your entities under one instance at the moment."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
Siebel CRM is ranked 5th in CRM with 16 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Siebel CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Siebel CRM vs. SugarCRM Platform report.
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