We performed a comparison between Spiceworks and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Tickets by e-mail, with actions by hastag."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"The most valuable features are the inventory and personalization."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The solution is very stable. It's reliable and efficient."
"It was easy to integrate Spiceworks with our existing setup."
"The solution is easy to use and easy to manage."
"Zabbix helps to save time."
"Simple network monitoring that is easy to install and manage."
"Like other common Linux distributions, some of the most valuable features of this solution are the ease of use and deployment. It's simple and has a lot of packages and a lot of software."
"The most valuable feature is service assurance."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."
"It's a flexible solution."
"Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"It should be easy to modify the front end."
"Zabbix isn't very good at automation just yet."
"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."
"If you want to use all of the features then you have to pay a licensing fee."
"Zabbix is not easy to configure, and upgrading is also an issue."
"The documentation could be improved."
"The event correlation could be better."
Spiceworks is ranked 46th in IT Infrastructure Monitoring with 47 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 96 reviews. Spiceworks is rated 7.8, while Zabbix is rated 8.2. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Spiceworks is most compared with Lansweeper, ServiceNow, Freshdesk, ManageEngine ServiceDesk Plus and Nagios Core, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our Spiceworks vs. Zabbix report.
See our list of best IT Infrastructure Monitoring vendors.
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