We performed a comparison between Spiceworks and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to understand."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"Spiceworks is generic and free."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The solution is easy to use and easy to manage."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"The solution is quite mature and very stable."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"It has good graphs of what is going on within the operating system."
"Zabbix is an excellent performance monitoring tool."
"Simple network monitoring that is easy to install and manage."
"Dashboard and the customization of the items and triggers are the most valuable features."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"The GUI must be improved."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"Zabbix can use better documentation and support for troubleshooting."
"The documentation could be improved."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"Correlation of events would be a wonderful addition."
"It could be more stable."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"There is a bit of a learning curve during installation."
Spiceworks is ranked 46th in IT Infrastructure Monitoring with 47 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 96 reviews. Spiceworks is rated 7.8, while Zabbix is rated 8.2. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Spiceworks is most compared with Lansweeper, ServiceNow, Freshdesk, ManageEngine ServiceDesk Plus and Nagios Core, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our Spiceworks vs. Zabbix report.
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