SugarCRM Platform vs Zoho CRM comparison

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434 views|241 comparisons
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3,582 views|1,307 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Sep 13, 2023

We compared SugarCRM Platform and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: SugarCRM Platform is recognized for its customizable features, Jira integration, and export functionalities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.

  • Room for Improvement: SugarCRM Platform requires enhancements in personalization options, user interface, and customization capabilities. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.

  • Service and Support: SugarCRM Platform users are content with the assistance they have received and have not required technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.

  • Ease of Deployment: SugarCRM Platform's setup is straightforward and can typically be completed in under two weeks. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.

  • Pricing: SugarCRM Platform provides more flexible pricing options with a fixed setup cost and monthly user charges. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.

  • ROI: Reviews offered little information about the ROI of SugarCRM Platform. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.

Comparison Results: SugarCRM Platform is an affordable solution with a simple setup process and lots of customization options. However, it lacks user-friendly interfaces, and configuring user permissions can be complicated. Some users also reported bugs and glitches.  Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.

To learn more, read our detailed SugarCRM Platform vs. Zoho CRM Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable aspect of this solution is its low cost.""It works well with Jira. You can customize it to fit your needs.""The most valuable feature is relation capability, which allows us to relay customers with invoice orders.""The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.""The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

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"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool.""The platform has a valuable lead qualification feature.""The solution has an efficient notification feature.""Zoho CRM is easy to use and easy to understand.""The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place.""The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective.""The initial setup is pretty fast.""The best thing about Zoho CRM is that it is integrated with other Zoho applications."

More Zoho CRM Pros →

Cons
"It lacks customization, and this is the main reason that we are switching to a different solution.""I would like to see more integration on a mobile platform in the next release.""In the next release, I would like to see personalization of information about customers or specific businesses or opportunities.""You cannot include all your entities under one instance at the moment.""Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution.""While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

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"The product's scalability and stability need improvement.""It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart.""Zoho could be more user friendly by improving the UI of the interface.""The support response time for this solution could be improved.""I would like to see more integrations and customization options in the next release.""This solution needs a more user-friendly interface.""In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt.""The reporting for developers should be improved."

More Zoho CRM Cons →

Pricing and Cost Advice
  • "Licensing fees are paid on a yearly basis."
  • More SugarCRM Platform Pricing and Cost Advice →

  • "There is a license required for this solution."
  • "It is around $1000 a month."
  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
  • More Zoho CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
    Top Answer:I would rate the costliness of SugarCRM a two out of ten. It is very affordable. When compared to competitors like Zoho and Salesforce, it is considered quite budget-friendly. The additional costs for… more »
    Top Answer:One area where SugarCRM could improve is its UI. While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually… more »
    Top Answer:The platform has a valuable lead qualification feature.
    Top Answer:We consider it a good value and found it to be cost-effective.
    Top Answer:The product's scalability and stability need improvement.
    Ranking
    29th
    out of 167 in CRM
    Views
    434
    Comparisons
    241
    Reviews
    4
    Average Words per Review
    465
    Rating
    8.0
    6th
    out of 167 in CRM
    Views
    3,582
    Comparisons
    1,307
    Reviews
    27
    Average Words per Review
    385
    Rating
    8.2
    Comparisons
    Learn More
    Overview

    SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Sample Customers
    Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization40%
    Computer Software Company16%
    Real Estate/Law Firm7%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company13%
    Non Tech Company9%
    Manufacturing Company9%
    Mining And Metals Company9%
    VISITORS READING REVIEWS
    Educational Organization81%
    Computer Software Company4%
    Financial Services Firm2%
    Government2%
    Company Size
    REVIEWERS
    Small Business69%
    Midsize Enterprise15%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise48%
    Large Enterprise30%
    REVIEWERS
    Small Business71%
    Midsize Enterprise12%
    Large Enterprise16%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise83%
    Large Enterprise9%
    Buyer's Guide
    SugarCRM Platform vs. Zoho CRM
    March 2024
    Find out what your peers are saying about SugarCRM Platform vs. Zoho CRM and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    SugarCRM Platform is ranked 29th in CRM with 4 reviews while Zoho CRM is ranked 6th in CRM with 29 reviews. SugarCRM Platform is rated 7.0, while Zoho CRM is rated 8.0. The top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". On the other hand, the top reviewer of Zoho CRM writes "An intuitive and customizable product that provides seamless integration with other applications". SugarCRM Platform is most compared with Salesforce Sales Cloud, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our SugarCRM Platform vs. Zoho CRM report.

    See our list of best CRM vendors and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.