Microsoft Dynamics CRM Reviews

Microsoft Dynamics CRM has proven to be a valuable investment for sales monitoring and tracking. It has helped close sales faster and justified the total cost of ownership. Some users have seen a high return on investment despite the potentially high price.

The pricing for Microsoft Dynamics CRM is generally considered expensive. The cost varies depending on factors such as customization and the number of users. 

Some reviewers mention that the pricing is competitive compared to other solutions like Salesforce. 

The licensing is typically based on a per-user, license-based model, and can be paid on a monthly or yearly basis. There are no additional licenses or fees apart from the standard license. 

• "Microsoft Dynamics CRM is a little expensive solution."
• "Microsoft Dynamics CRM is an expensive solution."
• "I rate the solution's pricing as a seven out of ten."

The primary use case of Microsoft Dynamics CRM is customer relationship management, including sales, marketing, and customer service. It is used to store customer information, track customer engagement, and manage sales pipelines. 

The solution is also used for team collaboration, project management, and financial reporting. It serves as a central hub for all transactions and integrates with other Microsoft solutions. Additionally, it is used for help desk ticketing, complaint management, and data analysis. 

The solution can be deployed on-premises or on the cloud.

Some users have found the technical support team to be fast, helpful, and responsive. However, there are also complaints about post-sales customer support services needing improvement, such as assigning engineers based on geographic location for better collaboration. 

Some users have experienced fractured support during migration processes and have suggested implementing a CSM model for better coordination. 

The duration required to establish a new tech solution, specifically Microsoft Dynamics CRM, is varied. Some users found the initial setup to be straightforward and easy, while others found it to be complex and time-consuming. The deployment of the solution ranged from a few hours to several months, depending on the level of customization and complexity required. 

Microsoft Dynamics CRM is highly scalable and can accommodate a large number of users. The solution integrates well with other applications, such as ERP, Business Central, Finance and Operations, and SAP programs, making it flexible and scalable. 

However, some reviewers mentioned that it may require a connector to link with other applications, which can affect scalability. 

The stability of Microsoft Dynamics CRM is generally rated highly. Users mention that there are no bugs or glitches, and it doesn't crash or freeze. Some users rate the stability as eight or nine out of ten. They also appreciate the periodic updates released by Microsoft to address bugs and vulnerabilities. 

However, a few users mention occasional issues or downtime. Tthese are usually attributed to network problems rather than the application itself.