Microsoft Azure Customer Service and Support
Nicolas Chabrier
Cloud Strategy B2B leader at Sunrise UPC
The customer service and support are very good. When we have an issue in an Azure environment, it's usually our fault, not Microsoft's. Maybe it is an issue with the design we made.
However, when we raise a ticket, we quickly get feedback or someone assigned to help us identify the problem, which, 90% of the time, was on our end. I'm very happy with the support they provide.
View full review »
Harmandeep Kaur
AVP, Data Science Specialist at Swiss Re
We haven't actually needed to contact Azure support very often. However, the Databricks team, specifically our Service Account Manager, has been very helpful. They've reached out a couple of times to understand the types of projects we're working on and suggest additional functionalities that might be beneficial.
There was also some communication with the GenAI team about potential use cases that could be integrated into our platform or future products.
I've never had to directly contact an Azure support representative.
The online documentation is very comprehensive, and there's a large, active community that we can leverage for troubleshooting.
Basically, all the documentation we need is readily available to resolve any queries.
View full review »
Arunprasad Kumar
Cloud Architect at EZ-Link Pte Ltd
Honestly, and without disrespect to Microsoft, I'd rate it a two out of ten.
It bothers me. I don't understand why we spend so much time and money on Azure when Microsoft relies on third-party companies for support in the CSP model. I don't know how the support model works within Microsoft, but giving it to poor-performing third-party companies is not ideal.
View full review »Buyer's Guide
Microsoft Azure
April 2024
Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.
Elena Tejadillos
IT Officer in Data Science at United Nations
We have had an excellent experience with customer service and support from Microsoft. A dedicated team works, and we have regular monthly meetings with them.
View full review »
Manoj Kambli
Principal Consultant at Hexaware Technologies Limited
The customer support is fine. We work with a partner.
View full review »
KopanoRamaphoi
Consultant at Rpc Data
I'm not really on the technical side of things, and therefore I don't generally deal with technical support. Therefore, I can't speak to their level of knowledge or their responsiveness.
View full review »
Ismail Peer
Program Management Lead Advisor at Unionbank Philippines
Microsoft's technical support is a bit costly, but it is worth it for the quality assistance they provide. I would rate the support as an eight out of ten.
Mohit Vohra
CTO at Arevpay
Improvement is needed in the support process, especially for smaller and medium-sized customers who may not have existing support plans with Microsoft. Accessing support for these customers can be cumbersome, requiring additional payments before assistance is available. It is not clear when you buy the product. You will learn about additional support payments when you start using it.
The tools' support is in multiple places, which can be complex for customers. It needs to be in one place.
View full review »
Prateek Agarwal
Manager at Indian Institute of Management Visakhapatnam
Customer services and support should be improved. If a user faces challenges in accessing Microsoft Azure, the support team takes time—it could be 24 to 48 hours—to resolve them. We need solutions in four to five hours. And there are business-critical issues where we need an immediate resolution.
Otherwise, the technical support is good. They are understandable and they are familiar with the product.
View full review »
AlanGulle
Data SME at Sparta Global
The support could improve. For example, Python is needed for Microsoft Azure, and the lack of documentation for the community is a problem. If you are a Python developer Microsoft Azure released an update to Python at the end of May 2021. Theoretically, I can use it with Python, but if I have a problem I need to call a Microsoft engineer to solve it. It takes some time. However, I did receive very good support from the Microsoft engineers to make my system production-ready, but language support for Python and other languages is coming late.
View full review »
Felicia Bently
Business Analyst at AA New Zealand
The support team offers reliable services.
View full review »
Victor Akidiva
CEO at Semper Systemis Ltd
We had some technical issues. The support team was ready to support us once we raised a ticket. They responded in a reasonable time and escalated the issue when necessary.
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HarunRashid
Principle BI Architect at Allshore Staffing
Azure's support is responsive and helpful, making it easier to navigate any challenges. I would rate them at a nine out of ten.
View full review »
Anand-Shah
Software Architect at Iskraemeco
The experience with Microsoft's customer support has been middling, neither exceptionally good nor bad. The support team takes time to respond. It is a lengthy process and could be improved.
View full review »DM
Dawn McClure
IT Project Manager at a manufacturing company with 10,001+ employees
Technical support needs improvement. If you are able to get a rep then it's great. If not, you are left hanging.
View full review »JN
Jenny Ng
Client Relationship Manager at Infomag
Customer support is very responsive. They are unable to resolve our issues. When we encounter technical problems and seek assistance, they can help us on a surface level. Many times, you may have to investigate and troubleshoot.
View full review »
Amey Darekar
Personal Banker at HDFC Bank
The solution's technical support is good. The technical support team dedicates time to us, and we don't face any challenges with them.
View full review »GV
Gery Vasquez
New Digital Applications Specialist at Alpina Sa
We had some issues with Microsoft's support team. In a project where we had to scale with Azure, it involved multiple people and sessions, and it took several weeks to resolve the issue. It was very difficult to get a resolution.
View full review »HF
Hassan Fatemi
Data engineer at Inicon S.r.l.
I have mixed feelings about Microsoft's technical support. While they do try to assist most of the time, I believe there's room for improvement.
View full review »MP
Marcelo Pissinati
IT Cybersecurity and Compliance Coordinator at Plaenge
PS
PriteeshSinha
Assistant Manager at a computer software company with 10,001+ employees
When you open a normal case, Azure has a response matrix. They don't have a resolution matrix - at what particular time that will be resolved. The maximum resolution matrix is not there. But when we talk about the premium support, then Azure has a response matrix and a resolution matrix, and they also have the escalation matrix.
When I was working in Progressive Infotech, we had the advanced support subscription with Microsoft Azure Support. We were given multiple hours of advanced support. We were also provided with other things. I felt then that when you're opening a support ticket, and the support ticket priority is less or if the ticket that you opened is not in the premium bracket, the resolution will be late and the support matrix won't follow the time. They have a response. I think the response matrix is there for basic support and for advanced support. Premium support has the resolution matrix, as well. But the support center needs to have a service level agreement, which has the response matrix, the resolution matrix, and escalation matrix. That will build more trust from the partners in the OEM. AWS actually does not have that, but their response and resolution are pretty good because all the cases that you open in AWS are paid.
View full review »SS
Sachin Sonawane
Techno Functional Project Manager at a financial services firm with 10,001+ employees
There is good community support available.
View full review »BT
reviewer1549332
Head of Department at a transportation company with 10,001+ employees
We have not had any issues with support. The interface is quite user-friendly, so we have not needed to contact them. I think that they do have assistance available for onboarding, or creating a server.
View full review »RS
RakshathShetty
Team Lead, Enterprise Computing Platforms at a tech services company with 201-500 employees
Microsoft's technical support could be improved.
There are certain areas on the Level 1 to Level 2 support-side that are not exactly great. We have issues with our Linux operating system. I don't think we've had delays as such but I would say that's one area there might be some scope for improvement.
View full review »
Peter Ojo
IT infrastructure engineer at LBAN
The technical support provided is exceptional, and I am extremely satisfied with it. I would rate it nine out of ten.
Deborah Gamelin
Vice President at Asset Track for Cloud, LLC
I have not been in contact with technical support myself. In fact, we have not had to reach out to them very often. We generally figure out things on our own but we also have an IT contract with personnel to work to resolve issues when they occur. Technical issues are something that you always want to try to resolve yourself.
Although we haven't had any problems that we couldn't resolve, we know that if we have to call technical support then we're going to be on hold for a while. This is something we don't want and can avoid by having our own IT support contract.
View full review »
Shylaraj AK
Senior Architect at a construction company with 10,001+ employees
The technical support is really good.
View full review »
Praveen Kumar Deverakonda
Senior Administrator at Wipro Limited
They are quick to solve issues.
View full review »GW
reviewer1754652
Business Development Executive, Managing Partner at a tech services company with 1-10 employees
We have support but Microsoft is trying to cover only Azure as an infrastructure.
They are not interested in talking about current applications or current systems from a customer perspective. This is the job for the partner. Microsoft covers only the chief environment. The job for the partner is caring about the customer's real needs. That's our job.
View full review »SG
Sergio Garcia
Manager at a computer software company with 10,001+ employees
In my experience, Microsoft support is outstanding. We're Microsoft partners, so when we need support, we get it immediately.
View full review »VC
reviewer1666392
Senior Vice President Information Technology at a computer software company with 5,001-10,000 employees
The technical support has been great.
View full review »IP
Igor Pigariev
Cyber Security Consultant at Ukroboronprom
The technical support on offer is very good. If we ever need help or extra assistance, they are happy to jump in. We're quite satisfied with the level of service on offer.
View full review »AK
AmitKumar11
Sr.Consultant at a comms service provider with 10,001+ employees
I have not worked with support. We work in a design team where we have a dedicated Microsoft account partner to provide support. That support is fine. If there is an issue with running virtual machines or there are any infrastructure issues, another team takes care of that. I've not got any complaints from them that their support is not working.
View full review »
Wade Timmings
Commercial Director at a tech services company with 1-10 employees
The solution's technical support was very good.
View full review »EL
reviewer2348199
IT Administrator at a security firm with 51-200 employees
Overall, the support team is good.
View full review »
Peter Baumann
Principal Consultant Data & Analytics Strategy at INFOMOTION GmbH
Azure is the best in Germany compared to AWS or Google. It has the best German footprint, so the support is better locally.
But globally, it's good, not always the best. Some users have very good experiences with Google's support as well.
View full review »
Marco Cenzato
Product Architect at Wolters Kluwer
If we have a problem with Microsoft Azure we open a ticket with Microsoft and they respond very quickly and are very helpful.
View full review »OJ
OmarJimenez
Future Datacenter Consultant: Microsoft Azure Cloud. at a tech company with 5,001-10,000 employees
There is room for improvement with technical support. I work with premium support and therefore don't really face issues. We have good engineers. There are some issues when you get a new support person. They have a lot of rotation in their personnel. They train people for a couple of months. They're trying to help however, it's not the same as getting a seasoned professional. It really depends on the support line you buy. If you go for a lower tier, you're likely to get less experienced assistance.
View full review »MT
reviewer1242897
Principal Consultant at a computer software company with 10,001+ employees
I do not really have much direct contact with the Azure or Microsoft support teams. We have a separate team for that. I have a great architect that I work with here (Sweeden). But if an issue comes up, the application team goes to work on it to support the resolution. It is their option to contact Azure to raise that issue or resolve it themselves.
Ahmed_Eid
Director at Java Riyadh
Microsoft's tech support is awful.
View full review »SS
reviewer1736526
Head of Service Delivery at a manufacturing company with 10,001+ employees
The primary support needs to be improved. I would rate them as moderate because from a technical and service guarantee perspective, they are pretty good. However, when it comes to new roadmap items or handling requests, or adding new activities, they are moderate.
View full review »
Vishal Khare
IT manager at Electrolux Home Products
In general, I think Microsoft support is strong.
View full review »AG
reviewer1521363
Digital Strategy Manager at a energy/utilities company with 10,001+ employees
Technical support staff have been responsive, and the support was good.
View full review »
it_user105252
CTO at a healthcare company with 51-200 employees
Customer Service: Mixed. Microsoft still has too many support queues and if you end up in the wrong one you can spend hours being bounced from one to the other. OTOH once you figure out how to get to the Business support queue – response times are fantastic for “business outage” issues.Technical Support: When in the right queue – the understanding is unparalleled.
View full review »
AbasoJadhav
Team Lead at Tech Mahindra Limited
We did not contact the support from Microsoft Azure often.
I rate the support from Microsoft Azure a four out of five.
View full review »GS
reviewer1078404
Strategic Sourcing Manager at a financial services firm with 1,001-5,000 employees
We go through a third party for that, and their support is really good.
View full review »AB
AdrianBuenaventura
IT Technical Manager
I've had several outages or major issues and I've had good experience with technical support. They resolved the problems in less than a day. The only downside is that in the Philippines you're dealing with the vendor and not Microsoft direct. I have two steps of support; if the vendor can't provide the support, then they escalate to Microsoft.
View full review »PM
reviewer1430709
Works at a real estate/law firm with 10,001+ employees
While I haven't personally used technical support, our company does have a technical account manager on the Azure side and we are coordinating each week to identify all the topics we need to address - including our disaster recovery plan, which is important to the company right now.
View full review »SK
Senthil Kumaran
IT Engineer at United Nations
If we are having a hard time finding a solution to an issue the technical support has been very quick to respond.
View full review »
Krupa Gandhi
IT/OT Specialist at Cell Engineering Pty Ltd
Our experience with their customer service is satisfactory. We find it valuable that numerous essential information are readily accessible.
Rafael Veloso
Analyst Cloud Support Consultant at SoftwareONE
Microsoft Azure technical support is not the best, they could improve the knowledge of their team and solve problems faster.
View full review »IW
reviewer1453347
Cloud Architect at a legal firm with 10,001+ employees
Support depends. For the professional services, they're usually pretty good.
For other divisions, the support hasn't been that good. Anytime we have problems and we try to ask for support, what we paid for is one thing and what we're getting is another thing. Because of this, we often have to renegotiations with Microsoft.
Wai KongWong
Information security consultant at Ypsilon System
I haven't contacted the technical team yet.
View full review »YK
Ye ZawKhant
Co-owner at Min shan saw
We contact our local partners so that they can help us with our issues. For some difficulties, we try forums and open support. We don't contact enterprise support because we don't have it.
View full review »MD
reviewer1013517
Technical manager at a non-profit with 201-500 employees
Customer service is pretty good for what I need.
View full review »LF
Laurent Fichet
CTO at a computer software company with 51-200 employees
We have no issues with the technical support. It's fine.
We needed to find someone who could help us. It depends on the support contract you have with Microsoft.
The standard level of support was obviously insufficient for us, and we had to resort to a more advanced level of support for partners who had complex technical questions. This meant that there would be some additional support costs, but everything would be fine once you made that decision.
View full review »JW
JayronWilliams
IT Security Specialist at a transportation company with 1,001-5,000 employees
Technical support is very good.
View full review »Amey Darekar
Personal Banker at HDFC Bank
I have not contacted technical support.
View full review »FA
reviewer1417791
Senior Regional IT Infrastructure Consultant at a manufacturing company with 10,001+ employees
They are pretty sufficient. I would rate them an eight out of ten.
Fed Yunis Zapata
IT Solutions Architect at Canvia
Microsoft have varying types of support levels. Depending on what level of support you have , this determines the response time from them.
View full review »GR
reviewer936228
Manager- Projects at a computer software company with 10,001+ employees
We don't directly interact with technical support because the licenses are bought by our customers, so it's our customers who interact with them, but we didn't see any major issues with Microsoft Azure, on the ground.
View full review »SP
reviewer1027320
Market Tech Partner at a computer software company with 10,001+ employees
Microsoft Azure's technical support is good.
SK
SunilKumar12
Sr Engineer IT at Hical Technologies Pvt Ltd
Technical support is good. We haven't had any issues with them. We're satisfied with the level of support we get.
View full review »JD
reviewer1605231
Team Manager - Public Cloud & Operations at a comms service provider with 10,001+ employees
We have contacted technical support. Overall we are pretty happy, but sometimes they are responsive and other times they are less responsive.
View full review »NK
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
Technical support is good.
View full review »OK
OmidKoushki
Solution Architect at KIAN company
I'm not involved in using technical support because I directly work with an Azure architect on my team who is responsible for providing support and leading the team as well as contacting the Microsoft support team. In general, however, I think, one of the best advantages of Microsoft services is the support team made up of technical engineers who help solve problems.
View full review »OD
Oluseye Doherty
Head Of Information Technology at a financial services firm with 51-200 employees
Technical support is very good. I like that they have local partners and local support in our own country and not someone in another geographical region. When we wanted to do the setup with the Microsoft partner, we had some issues, and we reported it to them. They were very responsive.
Essam Younis
SOA & BP Technical Manager at EJADA
Technical support is awesome! It's very good.
View full review »NB
Nelson Boavida
IT Unit Manager at a financial services firm with 10,001+ employees
Their support service needs to be improved.
View full review »it_user265281
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service:
First response is 2-4 hours. Staff is knowledgeable but can often be difficult to understand and slow. Although I do not call about routine issues and bring very complex problems there way. With that said I will say every issue does get resolved.
Technical Support:
I rate technical support 7/10. First response is 2-4 hours. Staff is knowledgeable but can often be difficult to understand. I have also found that a few of them try to e-mail you despite your request for a call. This causes much miscommunication and additional time your problem is not getting resolved.
I only give them an 7 because I have struggled a time or two with understanding their English or getting the ball rolling resolving my issue. This all really depends on the department you need.
I will say that they always get the issue resolved regardless of the complexity of the problem.
View full review »SB
Saikrishna B
Technical support engineer at 64 Network security pvt ltd
We need to purchase Microsoft Azure for our clients, including cloud backup and any Azure solutions. So, So that time, we need to contact technical support. I expect more technical support from Azure.
View full review »RM
Remy Martel De La Chesnaye
President at Team Parsec
My engineers sometimes have used the support, I don't have any feedback about troubles with the support. I think the support is good. I don't have bad feedback.
View full review »
Joao Alves
Risk Manager at Novo Banco
Microsoft's technical support is good. There is no room for improvement.
View full review »RL
reviewer1540920
Enterprise Architect at a energy/utilities company with 1,001-5,000 employees
Technical support is average.
View full review »MS
Michelle Sollicito
Software Architect at a security firm with 51-200 employees
I do not use tech support. I use online forums, etc.
View full review »EV
Erik Våge
It at Forvent
I haven't contacted the tool's technical support. My Microsoft partner takes care of it.
View full review »RR
reviewer1786524
Owner at a tech services company with 1-10 employees
I have not needed to contact the technical to Microsoft in my current experience. In the past, I have contacted Microsoft once or twice, but the process is straightforward. You raise a ticket, and then Microsoft's people reach out to you.
View full review »NK
NaveenKumar21
Senior IT Manager at Excelra
The support is very good, and they respond within an hour.
View full review »AL
manager813261
Manager at a computer software company with 10,001+ employees
The technical support is very good.
In my own workstream, I've not had cause to work with Microsoft support. However, my teammates from the department have been in contact with them.
KC
Karthikeyan Chinnadurai
Solutions Architect at a comms service provider with 10,001+ employees
I am happy with the good support that we are getting. I have not been in contact with them directly but some of my colleagues have dealt with them.
View full review »JO
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service:
Excellent! I raised a support ticket on a question I had and got a prompt, clearly articulated and knowledgeable reply from the Microsoft Technical support person which addressed our question in a very short time-frame.
Technical Support:
Excellent! Was very impressed with the person I liaised with.
View full review »it_user394479
Chief Executive Officer at HubStor
The level of technical support is low.
View full review »CL
reviewer1729404
Owner at a media company with 1-10 employees
The technical support of Microsoft Azure was helpful. They were very good because they spoke the same language as we did. We both spoke German. It worked very well, we have no complaints.
View full review »
Amarjit Rathee
Associate Vice President at Hitachi Systems, Ltd.
I've used technical support in the past. They are okay. We've been satisfied with them.
View full review »AP
Ashen Perera
Sr. Systems Engineer / Tech Logic Consultant. at a non-tech company with self employed
I have not contacted technical support.
There is a lot of documentation available online.
View full review »KG
reviewer1488372
Associate Manager at a consultancy with 501-1,000 employees
The technical support is very good, if you have an issue they will be able to help.
View full review »SA
Sarwar Alam
Executive Officer at UK export finance
Their technical support is very good. Their response is very good. At the end of the day, we're a business, and their business support is pretty good.
View full review »EP
Edgar Parra
Senior Technical Consultant at The Instillery
Microsoft Premier support is great to deal with. They understand very quickly the scenarios and how critical a scenario can be. They provide info, support, and knowledge to address issues.
We did not have a particular issue when implementing. It was mostly understanding all the options Azure had. We used Premier support to generate inquiries with Microsoft seeking clarification about what option was best suited for what we wanted to do.
JR
reviewer1220712
Principal Cloud Architect at a manufacturing company with 1,001-5,000 employees
Overall, I'm quite satisfied with the technical support. There were different expectations about what I had understood from the description of the support offered and what the architects of Microsoft meant to deploy. Some of the documentation for Azure is sketchy enough to leave room for questions and that had to be sorted out with support, which is not a fault that the support guys should have to concern themselves with. If the documentation is not clear and the cloud device goes, then there's clearly room for improvement.
View full review »
OmarMadaeen
Business Development Director at Optimiza Solutions
We have received very good support from Azure here in Jordan.
View full review »
Dražen Bzik
Head of Department at Combis d.o.o.
The technical support is very good.
View full review »JE
reviewer1214379
Director at a non-profit with 51-200 employees
We are an indirect reseller. We do have the CSP, the cloud service provider, in Mauritius, with whom we purchase. When we have an issue, we deal with them. They do have engineers that provide support as well.
That said, if there are any big troubles then we contact Microsoft directly. So far, our experience has been very positive. The callback is within 20 minutes. It's fine.
JV
Jose Vazquez
Director
I have not had the need to contact the support, I have not any issues.
View full review »MA
reviewer1448031
Head of Business Security Advisory at a retailer with 10,001+ employees
The support is responsive and dedicated to SMEs.
When there is a new case or, a requirement from the business, we rapidly check with the vendors in our region. We also sometimes work directly with Microsoft.
View full review »JL
reviewer1628190
IT Projects Manager at a hospitality company with 10,001+ employees
We haven't really used support so far. I can't speak to how helpful or responsive they are.
View full review »AS
Anoop Anoop SLK
Enterprise architect at a computer software company with 201-500 employees
Technical support is good for all cloud platforms since it is at a global level. So, it is very professional.
View full review »SS
Sarith Sasidharan
System Administrator at a government with 201-500 employees
Technical support needs to be better. We are not quite satisfied with their level of support. They need to be more responsive to use when we have queries.
View full review »KM
Karthik Madhava
Founder & Chief Technology Officer at Lavelle Networks
As a partner, the technical support is pretty responsive.
View full review »it_user657774
Server and StorageIO Group (Storage IO): Independent IT Advisor, Author, Blogger and Consultant with 1-10 employees
I don't know about technical support, as I have not had to deal with them. But the various communities, forums, and resources are outstanding.
View full review »it_user281949
Software Developer at a tech services company with 51-200 employees
Customer Service:
The level of customer service is generally very good. They are quick to respond and resolve the problem quickly. I have had a couple of issues where the technical support staff didn’t interpret the problem correctly and moved a severe issue down from a two hour response time to a 24 hour response time. I quickly responded and told them that it was impacting ongoing business, and they moved the ticket back up, and resolved it within the two hour timespan. All other interaction with customer service has been outstanding. After a co-worker posted on Twitter making a remark about the UI, we received a call from customer service. They setup a meeting with us to discuss what problems we ran into with the new UI, and they asked us for input on what their developers could do to improve our experience. They were taking a proactive approach to customer service, not waiting for a problem to come to them, but sought out those with problems and resolved them.
Technical Support:I would rate their support at 8/10. A ten being perfect support without ever running into a problem, one being at a very poor level of customer support. I consider a rating of 8 to be a high rating. I should also add that the only support I have received has been for free, this only includes sales related issues and limit increases. I don’t have experience with their paid technical support which I would expect to be much better. They will charge for support even if you are a paying customer, so a rating of 8/10 reflects the support fees as well.
View full review »KR
reviewer1712571
Implementation Engineer at a tech vendor with 201-500 employees
I contacted technical support a while ago. They were also helpful. I only had one question about the file quarantine and file locking options, and they were very helpful. They have a support team that responds fairly well.
View full review »NH
reviewer1128801
Director of Analytics and Cognitive Computing at a consultancy with 11-50 employees
We have been in touch with technical support several times. The assistance and support provided was very good. 4 to 5 stars on average.
View full review »MC
reviewer1686495
Managed IT Services Provider at a tech services company with 1-10 employees
I have encountered no issues with Microsoft tech support.
View full review »AM
reviewer1392516
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
Technical support has been great. They are helpful and responsive. We are pleased with the level of attention we get if we need assistance.
View full review »LM
Lindsay Mieth
CISO at a religious institution with 501-1,000 employees
You have to go through a lot of preliminary levels before you finally get to someone, but you can get a difficult problem solved. There is a process that you have to follow.
View full review »JG
reviewer1260291
IT Infrastructure Architect at a non-tech company with 10,001+ employees
My experience with technical support has been good. They are very supportive.
it_user685371
Principal Consultant at a tech services company with 1,001-5,000 employees
This depends on the support contract which you subscribe to. The free support is bad, but the paid versions have better support, i.e., more you pay, the better the support.
View full review »BB
SrEngineer672
Consultant at a tech services company with 51-200 employees
Customer Service:
Good, I can shoot email questions and get responses in a good amount of time.
Technical Support:I haven't had to raise a technical support for Azure though for Office 365 I have and I've found it excellent.
View full review »SS
reviewer1164615
Director Technology at a computer software company with 10,001+ employees
We talk to Microsoft support often.
View full review »AP
reviewer1123320
Software Professional at a manufacturing company with 5,001-10,000 employees
I have not contacted technical support, but perhaps the infrastructure team has.
View full review »JH
JorgeHerran
Senior Devops at a computer software company with 5,001-10,000 employees
While I've never needed technical assistance, my understanding is that it's pretty good.
View full review »JS
Jan Stander
Owner at Latreia Technologies
I have one experience calling the technical support for Azure and the response was almost immediate, they are very good.
View full review »JB
Jose Barbosa
CEO at Finanblue
The service is very good. They are highly technical and provide answers to things that are not easy to apply. Before the pandemic, at least, the support was good and very fast.
We had some issues with support after the pandemic, where the replies took a very long time. Technical support could improve their response time. They should respond faster.
View full review »SK
reviewer1447569
Solution Architect at a sports company with 201-500 employees
Technical support has been good overall. They are helpful and responsive. We are satisfied with the level of service we receive.
View full review »AS
DigAd3059
Digital Ad-Operations at a tech services company with 10,001+ employees
The technical support was good. I would give them an eight out of 10 rating.
View full review »it_user120534
CTO at a consultancy with 51-200 employees
Technical support is one of Azure’s strengths, I would rate it above average to excellent.
View full review »TC
reviewer1157862
Associate Director at a tech services company with 10,001+ employees
Microsoft isn't good at local support.
View full review »CT
Carlos_Torres
Business Development Manager at ITQS
Their support is good.
View full review »
Mitul Rajput
GM COE at Anuntatech Management Services Ltd
Technical support isn't so good. We'd like them to be more helpful and responsive. We'd like them to be faster.
The communication and those aspects are pretty good, however, the resolution could be faster and better.
View full review »VG
reviewer1724199
Systems Architect at a educational organization with 1,001-5,000 employees
If you require a good amount of support, you may have an easier time with AWS.
View full review »TU
TonderayiUsada
Managing Director at D3
I have satisfied with the technical support from Microsoft.
View full review »TP
reviewer1680546
IT Engineer at a real estate/law firm with 201-500 employees
I have used Microsoft support before. I would give them a six out of ten. This is because we had certain glitches happen that could have been avoided. For example, they say that this is because it's a new product or the new architecture. They say things like, "it will be more stable after some time, maybe a year or two."
View full review »MT
reviewer979968
Senior Manager Global Database Services at a manufacturing company with 10,001+ employees
The support could be improved. On a scale from one to ten, I would give their support a rating of six.
View full review »FV
FERNANDO VASQUEZ
CEO at CLIFURVA
I've reached out to technical support in the past. I understand that if I need them I can easily reach them. They are available and responsive. I'd say we are satisfied with our solution.
View full review »JA
reviewer1534578
Software Architect at a tech services company with 501-1,000 employees
I haven't used Azure support. They have good documentation, although I sometimes think that the examples on GitHub aren't updated. On the whole, documentation is good.
MM
reviewer1548732
Cloud Security Architect at a tech services company with 501-1,000 employees
We haven't really dealt with technical support. I can't speak to how helpful or responsive they are. I've never had any direct interactions with them personally.
View full review »VT
reviewer1381527
Data Science Manager at a tech services company with 11-50 employees
I don't really deal with technical support. I'm the data scientist manager. The engineering team would be the ones that would reach out for help if they needed support.
View full review »MB
Marc-Bernier
Works at CGI
Tech support is great. I find that we get answers quickly. It's just the first line of support that I criticize sometimes because it seems that whenever we open a ticket, they give us a run around with certain questions that basically we've answered. But as soon as we get into the next level of support, it's more advanced and questions are answered quite rapidly. Our tech guys know how to open a ticket and basically provide all the available information that they need. We sometimes have to get through that initial loop, and answer the same questions again and again, until they push us to another level of support.
AB
reviewer1465602
Network and systems administrator at a recruiting/HR firm with 1,001-5,000 employees
I have had to contact Microsoft support about a problem that I was having with my virtual machine, where it could not find my VM. When I called them, they solved the problem quite fast.
RK
Ramesh Karanam
Microsoft and Dev-ops Architect at Mphasis
Technical support is excellent. Recently, we have encountered a few issues however, the customer support team helped us very quickly to come out of it.
View full review »MC
MandarChitre
Senior Services Architect at a tech services company with 10,001+ employees
I have not contacted the support from Microsoft Azure. We support the solution ourselves. We have Azure architect experts who are on our payroll. We have experience since we have been working on the stack for almost two and a half years.
View full review »
Santiago Ochoa
Consultant at Open Source & Cloud Advisory Services Architect IBM
Technical support is very good, however, it depends on the problem. There are some problems that originate with the client itself that Microsoft, naturally, couldn't necessarily resolve due to the origin of the problem. However, in general, I haven't had any problems with the support with Microsoft. They are helpful and responsive.
SP
reviewer1644435
IT Systems Administrator at a transportation company with 51-200 employees
I have contacted technical support on one occasion. My biggest issue with the technical support of Microsoft is when we had an issue that was product-related and it was difficult to get support on the subscription level we were on. In order to try to get support, we were told that we needed to upgrade. It was quite frustrating that an issue with their product required an upgrade to get serviced when it was a failure that they were responsible for.
It's not a question of knowledge, the knowledge was there. Access to that knowledge and the subscription model they were trying to put in place was the issue.
View full review »WS
Win Sein
IT Consultant at Hostlink IT Solutions
The technical support has been good.
View full review »FD
reviewer1630506
IT Project Manager, Senior Java Developer at a financial services firm with 1,001-5,000 employees
I haven't had experience with Microsoft's technical support because they offer good insights in the platform itself.
HT
HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
I reached out to support once, but they were not that quick to respond.
Technical support could be faster.
View full review »AL
reviewer1328976
Digital Architecture Project Leader at a computer software company with 10,001+ employees
I don't like their support so much. The support of Microsoft is not fast enough and should be faster. They have a lot of layers or levels. I used to get in touch with them through the Azure Portal.
RR
Roberto Rubio
Country Manager at Orion Consultores C.A
I haven't opened any tickets with technical support. The technical team opened most tickets but from what I hear, technical support has been fine. It could be better. They could improve the time it takes to respond but I have never heard about any issues from the technical guys about their support. They would prefer to get a faster response back because when you have a problem, you have your boss asking for updates so you need a fast answer.
View full review »ET
reviewer1752084
Customer Success Manager - Architect: Cloud and Data Platform at a tech services company with 10,001+ employees
Technical support is good. However, Microsoft provides support tools that you can refer to that usually resolve the issues before needing to contact support.
View full review »SM
Shashi Jeevan M P
Vice President of Delivery & Deployment at TekFriday Inc
I manage that part. Getting support is very painful because tickets get assigned to different countries. People are in different time zones, which is clearly complicated. Each service is managed by different teams situated in different countries, and synchronizing with them is pretty complicated.
View full review »HB
reviewer1465254
Software Engineer at a tech services company with 1,001-5,000 employees
Technical support is very good and responsive.
View full review »
Enrico Boseli
CTO at a tech services company with 501-1,000 employees
Their technical support is fair. It is something they can improve.
View full review »JK
reviewer1386936
DevOps Lead at a computer software company with 1,001-5,000 employees
I rarely have any issues with the solution itself and therefore don't have too much experience with technical support. We don't have any complaints, to be honest.
View full review »RR
Rodrigo Ramele
Mobile Lead Engineer at a tech services company with 201-500 employees
Microsoft allows you a certain number of tickets, depending on the cloud plan that you are paying for. If you have an available ticket, technical support is great, but if you happen to have none, it will be more difficult to find good support.
Once you gain a certain level of expertise on the platform, you will be able to handle most of the problems. Also, now that the platform is very open (Node.js + Express) it is easier to access good documentation and an excellent community.
View full review »it_user711615
Head of Software Architecture at a tech services company with 51-200 employees
Technical support is good, they usually respond on the same day that one asks them a question. I would rate them a 9 out of 10.
View full review »it_user229761
Senior Consultant | Architect at DHL
Technical support is provided by ticketing system in the portal, so you can create a ticket and a few hours after that, the support guys will contact you, and will try to call you during business hours and will help you immediately. I had really specific problems a few times that needed longer discussion with support, but standard tasks were quickly resolved.
View full review »it_user88620
IT & PMO Manager at a retailer with 1,001-5,000 employees
Support is very good, fast, responsive, and effective.
View full review »
Hema Patil
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
I have not contacted the support from Microsoft directly. However, we have a consultant from Microsoft providing us support when needed.
View full review »JP
reviewer1620747
IT Architect at a transportation company with 10,001+ employees
I have not had occasion to make use of technical support.
PP
reviewer1598412
Management Executive at a security firm with 11-50 employees
In respect of technical support, Microsoft's skill level in the African market is great. There has been swinging about in terms of Microsoft's skill-set over the last three years and I think this boils down to the company having undertaken much training and education. McAfee can learn from Microsoft.
View full review »EB
reviewer1598556
Information Technology Engineer at a tech services company with 501-1,000 employees
I can't speak to the technical support services or Microsoft. I can't say that I have used them.
View full review »AK
Anu Kaple
Technical Lead at FD
The technical support is good.
View full review »SS
reviewer1547352
Information Technology Consultant at a computer software company with 201-500 employees
I've never been in touch with technical support. I can't speak to how helpful or responsive they are.
View full review »KT
reviewer1468518
President at a consultancy with 51-200 employees
I've been in touch with technical support and I haven't found them to be overly helpful. They need to improve their support services. The answers take too long to get. We shouldn't have to wait for as long as we do. I'd say, at this point, we aren't exactly satisfied with the level of service they provide to their clients.
View full review »FO
Francis Olowu
Solutions Architect at a tech services company with 5,001-10,000 employees
The technical support is great.
View full review »JC
reviewer1772160
Manufacture at a manufacturing company with 51-200 employees
They do not seem to have enough technical support staff. Sometimes you have to contact them using email. You get the answer maybe three weeks after that email. It's available, however, it's not enough, and it's not very fast.
View full review »PV
reviewer1544235
Senior System Administrator at a tech services company with 5,001-10,000 employees
We have used technical support and it is very good.
View full review »JG
reviewer1499406
General Manager at a tech company with 11-50 employees
We had to escalate one case with the Microsoft team because we lost the connection with a data store. We got a response back within an hour of the event, and it was normal. Their service is fine in this regard. You can also have a better support contract, but what we have is enough for our purposes and needs.
View full review »SW
reviewer1493898
Senior System Engineer at a engineering company with 11-50 employees
We've been in touch with technical support in the past. We had a question we needed them to answer and they were able to help us. I'd say they were knowledgeable and responsive and that we've been happy with the level of service so far.
View full review »MU
reviewer1461696
IT Senior Consultant and trainer at a tech vendor with 51-200 employees
We are not so satisfied with technical support right now. Sometimes they cannot help us. We had problems with licensing and with the invoicing and so on and so on. Sometimes it's not very easy to explain the problems, the technical or non-technical, and they can't really assist us effectively.
In one instance, we had an issue with anti-spam on the service. We were trying to figure out why certain emails were being marked as spam. It took far too long to get to the bottom of the cause.
it_user719895
Diretor de Sistemas de Informação at a transportation company with 5,001-10,000 employees
it_user698160
Cloud/System Administrator at a insurance company with 5,001-10,000 employees
On a scale from 1-10 (1=worst, 10=best). I would rate the technical support a seven out of 10. First level support is awful (it works only if you have a generic issue). But if you are lucky enough, you could get a real technical person, who could help you.
View full review »KL
reviewer1248522
Team Lead Information Security Control at a financial services firm with 5,001-10,000 employees
The maintenance of this solution is done through Microsoft's partner, I would consider the service acceptable.
View full review »
Veerender Kumar
Product Owner at Software Technology
The technical support of Microsoft is okay. However, there were times we had to speak to them in the US time zone which was not convenient. There are times we have to wait because of the time zone issue.
View full review »SG
reviewer937401
Chief Financial Officer & Chief Operations Officer at a energy/utilities company with 1-10 employees
They are fine with regard to service and support.
View full review »OO
reviewer1632060
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
The technical support from Microsoft is good.
View full review »RS
reviewer1517814
Cloud Architect at a computer software company with 1,001-5,000 employees
The technical support has been excellent.
View full review »SB
reviewer1406421
Senior Architect, Technology Transformation Group at a computer software company with 5,001-10,000 employees
We've found Microsoft's technical support to be good. they are helpful and responsive and so far, we are satisfied with their level of assistance.
View full review »RR
reviewer1542381
Chief Technology Officer at a tech company with 51-200 employees
Thankfully, I didn't have to use support. We have a CSP, and we are dealing with our partner who deals with Microsoft on our behalf.
View full review »
Oswaldo Figueredo
Platform Engineer and Infrastructure Management at Colciencias
Their technical support is good. There are no problems.
View full review »JG
reviewer1297236
Product Architect at a government with 1,001-5,000 employees
We have been in touch with Microsoft technical support and I would say that they are average.
View full review »AS
reviewer956922
Head of Architecture - Digital at a tech services company with 1,001-5,000 employees
The technical support is a bit clumsy. Their time to respond is not that much great.
View full review »AC
AndyChan3
General manager at a tech services company with 201-500 employees
I have been in contact with technical support and would rate them better than average. I find that it takes a long time to reach somebody who is a subject matter expert. This is because they first need to escalate requests from the level one or level two helpdesk. For the problems that we have experienced, we needed support directly from people with expertise.
View full review »it_user493200
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
Customer Service:
I do not use customer service.
Technical Support:We have had great experiences using their technical support. They were very useful.
View full review »it_user159600
Director of Operations at a tech services company with 51-200 employees
Technical support is outstanding. They provide fast and high quality support, even with lower support contracts.
View full review »it_user698010
Lead Engineer Solutions at a media company with 51-200 employees
The technical support is skilled.
View full review »JR
reviewer1647507
Project Manager at a consultancy with 11-50 employees
I have never used support personally but I have heard that it is good.
View full review »RR
reviewer1257582
Director Software Engineering at a tech services company with 10,001+ employees
Customer service was very good.
View full review »IA
reviewer1624224
Head of IT Infrastructure at a retailer with 5,001-10,000 employees
Technical support could definitely be improved.
View full review »VG
reviewer1645737
Senior Director at a computer software company with 501-1,000 employees
Technical support is not very responsive. They are quite slow.
While the team may be capable, the processes set up around are really bad. If you have to reach out to someone to get technical support, it takes hours and hours of effort to get to them.
VM
reviewer1628289
Remote Product Manager
We have not needed to use technical support because we have not had any issues.
View full review »SK
SathishKumar
Project Specialist at integra software
The technical support could be faster.
View full review »AM
reviewer606297
CEO at a tech services company with 1-10 employees
We haven't had a lot of issues. In our company, we prefer to learn about each product, and by doing this, we have fewer issues.
View full review »KS
Karthikeyan Sivasamy
Architect at a tech company with 201-500 employees
The technical support is very responsive.
View full review »MF
reviewer1314534
Owner and Senior Technical Architect at a consultancy with 1-10 employees
If you take the normal technical support, then it is okay. If you pay for premium technical support, then it is really good.
View full review »it_user713808
Azure Portfolio & Innovation Architect at a tech services company with 1,001-5,000 employees
In our case, tech support was requested only two times, regarding Azure AD integration issues and special domain resolution issues. It was solved in a good way.
I want to mention a special domain resolution case. It was not easy to solve and was difficult to find a escalation engineer in order to understand the “problem” to fix it.
View full review »JW
reviewer1708899
Regional Head of IT at a engineering company with 51-200 employees
Microsoft has a lot of partners in this area, and they have a lot of information available online, so it's easy to get support. Also, Azure has a large user base.
View full review »AK
Abdul Khaliq
Information Technology Solutions Architect at Injazat
The technical support is good, but the response time is poor.
View full review »JC
reviewer1333911
cloud solution architect at a tech services company with 1,001-5,000 employees
We like the technical support.
View full review »MV
reviewer1063173
Managing Director at a computer software company with 51-200 employees
Technical support is pretty good. I think they're doing pretty well.
View full review »it_user312267
Head of Infrastructure at Whistl
Customer Service:
Customer service is very good. Microsoft Azure support can replace the second level support group. Be aware of it as they are very good at what they are doing.
Technical Support:I would give technical support a rating of 10/10.
View full review »AM
reviewer1428051
Cloud Business Manager at a tech services company with 201-500 employees
In general, Microsoft support is good. But in some cases, it takes a long time.
View full review »TA
reviewer1663731
Process Manager at a marketing services firm with 501-1,000 employees
The Microsoft technical support is good.
View full review »WL
reviewer861231
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
We are satisfied with the technical support. Customers who have signed up for premium service benefit from better support.
View full review »MN
M A Nakib
Asst. Manager, Cloud Solutions at Corporate Projukti Limited
Basically, the solution offers regional support and I'm okay with that. I don't need to worry about not getting the services I need. I've called and got support right away. I'm quite satisfied with the level of service that is being provided to us.
GH
reviewer931998
Assistant Professor at a university with 51-200 employees
I have not contacted support.
View full review »SN
reviewer1450398
Product Manager at a comms service provider with 1,001-5,000 employees
We are satisfied with the support from Microsoft.
KB
reviewer1581915
CEO at a tech services company with 11-50 employees
The technical support has been very responsive in dealing with our issues.
View full review »SM
SUDHIR MALIK
System Administrator at A&T Systems
Technical support for Exchange and Sharepoint is quite good. Their response time is really good.
View full review »IC
reviewer1646865
ICT Consultant at a tech services company with 11-50 employees
The technical support has been responsive but sometimes the agent does not have the knowledge required for the proper immediate assistance.
View full review »LS
reviewer1548741
Enterprise Technology Architect at a tech services company with 201-500 employees
For public clouds, customer service/technical support is okay. In general, the documentation is very good.
View full review »it_user269952
President and Founder with 51-200 employees
Customer Service:
Poor, you can't get to people who know the products when you are ramping up.
Technical Support:poor
View full review »CQ
reviewer1374594
Cloud Arquitect at a tech services company with 1,001-5,000 employees
I haven't been in touch with technical support, and therefore can't really speak to their responsiveness or knowledge about the product.
In terms of documentation, we're making our own in-house. We are creating the policies and procedures for how our monitoring should be and we are creating an inventory of which services we have and which metrics each service must have. It's a work in progress.
View full review »JA
John Arnold
sales at a tech services company with 51-200 employees
We have used technical support from Microsoft, although we do all of the technical support for our customers, ourselves.
View full review »SH
STAR HOU
Technical Manager at Systex Software & Service
Technical support is good.
View full review »MS
reviewer991623
Senior Microsoft Solution Architect at a tech services company with 1,001-5,000 employees
Their technical support is good.
View full review »SI
Md. Islam
Systems Specialist at a tech services company with 11-50 employees
Microsoft does provide good support and enables our customers to obtain the results they need.
View full review »AM
reviewer1433010
Cloud Architect at a computer software company with 10,001+ employees
The service is good.
View full review »SL
reviewer1408890
Enterprise Architect at a tech services company with 201-500 employees
I have not been in contact with technical support.
View full review »it_user809565
DBA
Personally, I have not used support, but the guys who do are happy with it.
View full review »AK
reviewer1394046
Cloud Consultant at a tech services company with 501-1,000 employees
I am not satisfied with the support. It seems that they outsource to different companies with people who don't even know the basics.
You get asked several questions but never get any resolutions.
View full review »it_user388488
IT Analyst at a government with 501-1,000 employees
Customer Service:
As a cloud service, online chat and email service are available, but the community forums are the best place to solve issues.
Technical Support:We have a support maintenance agreement for Windows/Office.
View full review »ST
reviewer1721916
Head of PMO and Service Delivery Management at a tech services company with 201-500 employees
The local support is fair but it is sometimes limited, the service could be better.
View full review »RS
reviewer1719114
CEO at a tech services company with 51-200 employees
The technical support could be faster and the information should be more precise.
View full review »EW
reviewer1443363
Technical Pre-Sales at a tech services company with 11-50 employees
We haven't had support issues.
View full review »DN
reviewer1537635
Co-Founder and CEO at a tech services company with 11-50 employees
Their technical support is fine.
View full review »MG
Mastan G
Architect at GSPANN Technologies, Inc
Technical support is very good.
View full review »KK
reviewer1389192
Senior Software Engineer at a computer software company with 1,001-5,000 employees
I do not have any experience with their technical support.
View full review »it_user654165
Director General with 11-50 employees
Sometimes it is not fast as I needed on the first call, but once they are engaged, it is really easy to get an answer.
View full review »Buyer's Guide
Microsoft Azure
April 2024
Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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