Nagios XI Customer Service and Support
HM
Hattab Mahdi
Assistant Director at unpa
We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good experience in-house in order to manage and configure the solution and resolve the problem. If we needed support, we have the contacts within the company logistically. We can open a ticket. For now, we don't need any support since the solution is very easy. Even with deployment, we don't need any support.
View full review »DP
David Pratt
Senior DevOps Engineer Individual Contributor at EML Payments Ltd
Technical support is generally good. I would rate them a four out of five.
View full review »I rate the technical support an eight out of ten.
View full review »Buyer's Guide
IT Infrastructure Monitoring
March 2024
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HM
Hattab Mahdi
Assistant Director at unpa
I think it's average. It's not fast, but I think it's okay. For the price, I think the quality of support is normal.
View full review »I did not use the support from the vendor.
View full review »MC
Matthew Camilleri
NMS Team Leader at KORE Telematics Inc.
We use the support forum. In fact, it's part of the license. Even if you're just a member of the forum, you can still receive quick responses. We use it a lot and we ask questions. I can say that I'm happy with the way they eventually reply to you as they at least help, in any case. We had situations where we used support while we debugged everything ourselves. Through the years, and in 2008, we started merging all of our stuff onto the Nagios platform. Truthfully, in the last three to four years, I haven't seen that many massive issues. The platform is quite stable. Therefore, we don't use support too much.
SR
Krish Sastry
Distributed Systems Architect at a manufacturing company with 10,001+ employees
It's based on a forum. It allows us to get help from support as well as from other clients who may have knowledge.
View full review »DL
Dario Leon
Director - Consultor Senior Unix/Linux - Freelance at a tech services company with 11-50 employees
10 out of 10.
View full review »PB
PriyankaBachu
Senior Consultant at a tech services company with 10,001+ employees
The technical support is variable - sometimes I get answers, but most of my tickets go unanswered.
View full review »Technical support is very good but is very expensive. It is becoming more and more expensive just like the upgrade. The incredibly high prices are a very bad move on their part. I know everything is got to go up but this seems too much at a time. They also have some requirements for the support licensing that is very complicated. You have to have a password and you pay for a limited number of calls. For the price they are selling it, It should be okay to call them anytime.
HM
Hattab Mahdi
Assistant Director at unpa
I have not needed to contact technical support. There are webinars and other information available that I have made use of. If you have a problem then you can copy and paste the error into a search engine and find the solution easily.
View full review »AE
reviewer1205532
Manager IT / Technical Project at a comms service provider with 11-50 employees
The support from Nagios XI is good and the response time is good. However, it can take some time to reach the right agent to support the problem. Overall the support is good.
View full review »MN
Michael Nbwiga
IT CIO at Kimfay
We have not been in contact with technical support.
View full review »AS
reviewer1467417
IT-OSS Manager at a comms service provider with 501-1,000 employees
We don't have technical support for Nagios because we are living in Iran and we have embargoes, so we cannot use the technical support from Nagios. We use local support.
View full review »DP
reviewer1042011
NOC Manager/Network Administrator at a tech vendor with 1,001-5,000 employees
I dealt with technical support for a few months, but because I do not have a support contract I have not used it in several years. A support contract can be purchased separately.
If problems arise then you are able to fix things on your own. If you can't, then just leave it.
View full review »In general, tech support is available as needed but it is not inexpensive. Response times are generally within 24 hours, but there are times when this is not the case.
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Customer Service:
I haven't had to use it.
Technical Support:I haven't had any need to use it.
View full review »I didn't use customer service and technical support for Nagios. Everything I did I learned online through the extended community.
View full review »AS
reviewer1467417
IT-OSS Manager at a comms service provider with 501-1,000 employees
Because we are working in Iran, we have embargoes, and this means we don't have any support from Nagios support. As a result, we have to use self-study. We research using Google and nagios forum this has helped us to resolve our issues.
View full review »Nagios responds quickly when you need them, and the community is really big.
View full review »HM
Hattab Mahdi
Assistant Director at unpa
Customer Service:
Customer service is good.
Technical Support:Technical support is the best.
View full review »DK
reviewer1976190
Linux Administrator at a tech services company with 11-50 employees
The support is good. I would rate them a seven out of ten.
View full review »An eight out of 10, because technical support always has room for improvement.
View full review »HD
Harshvardhan Dave
Nagios Technical Expert at a tech vendor with 51-200 employees
As I am working from Asia, and Nagios is based in America, we face the issue of time zones. But overall, trouble shooting and support from the Nagios technical team is superb.
View full review »The initial setup was a little bit straightforward but cumbersome as there was more work in tweaking to make it work and creating configuration files for each devices that needs to be monitored.
View full review »I didn’t require any service as the documentation is good and most questions are answered on any number of forums.
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Customer Service:
I've worked on several occasions with Nagios customer service and technical support, always received very professional and prompt responses.
Technical Support:I've worked on several occasions with Nagios customer service and technical support, always received very professional and prompt responses.
View full review »With the open source forks, the community is vast and so is the knowledge around the product. Because of this, even though I have a valid commercial support bundle, I have never had the need to use it.
View full review »
Customer Service:
Customer service is excellent.
Technical Support:I haven't needed any technical support.
View full review »SR
Nagios677
Network Engineer at a tech services company with 11-50 employees
I have not needed to contact technical support. Everything installed easily and it works fine.
View full review »I haven't had any experience with technical support.
View full review »AS
reviewer1118802
Account Manager, Cybersecurity at a tech services company with 11-50 employees
Support, we have a time zone issue, but we are providing our own support.
I don't believe we require anything, because we have our own technical expertise.
View full review »
Customer Service:
I'm not using any customer service.
Technical Support:I'm not in need of any technical support.
View full review »They have very accurate and fast support.
View full review »As it's an opensource project, there is good contribution to, and good support, from blogs and FAQs.
View full review »Buyer's Guide
IT Infrastructure Monitoring
March 2024
Find out what your peers are saying about Nagios, Zabbix, SolarWinds and others in IT Infrastructure Monitoring. Updated: March 2024.
765,386 professionals have used our research since 2012.