QlikView Customer Service and Support

Arjun Meda - PeerSpot reviewer
Assistant Vice President at HSBC India

I have experience with the product's support team. My company has a large number of users of the product, because of which separate teams get in touch with the tool's support team. If my team has to raise an issue regarding the product, one of our team members communicates with the solution's support team.

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Jason Heunis - PeerSpot reviewer
Senior Manager: Diversified Operations at Pharmacy Direct

I have not really used their support. We have experts in QlikView. If we struggle with something, we've got QlikView consultants, and they have expertise. Every now and then, we do contact them if we're having issues with QlikView.

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Sandro Gatti - PeerSpot reviewer
Partner at Bios Management

They provide technical support for their product but don't offer solution support. The solution support is handled directly by the partners, and I must say, we have excellent solution support as part of our work.

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Buyer's Guide
QlikView
March 2024
Learn what your peers think about QlikView. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Prashant Baste - PeerSpot reviewer
Sr. Solution Architect at Team Computers

I rate the support an eight out of ten.

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AhmadKastero - PeerSpot reviewer
Head of Product at Quantiphi

The community around it is robust, and I am extremely pleased with the level of support they provide. I would rate it ten out of ten.

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BrunoPreti - PeerSpot reviewer
Director of Special Projects - Product Business Manager QLIK & Microsoft at Aldebra Spa

I would rate their technical support eight out of ten.

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Martin Goebbels - PeerSpot reviewer
Data Analyst & Researcher (Freelance) at Sonra Intelligence

I am satisfied with the support. 

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Rasool Ahamad - PeerSpot reviewer
Technical Lead at GSPANN Technologies

The QlikView support team is responsive and helpful. They address issues promptly and assist in resolving them efficiently. I would rate the support as a nine out of ten.

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AA
Enterprise Data Architect at a manufacturing company with 5,001-10,000 employees

The technical support services are good. However, they could prioritize critical issues. This particular area needs improvement.

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Sultan Molobayev - PeerSpot reviewer
Data Warehouse Architecture at a government with 5,001-10,000 employees

During the server migration process, I seek technical support for guidance and consultation.

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AbakarAhmat - PeerSpot reviewer
Software Engineer at a university with 10,001+ employees

I provide technical support to my customers. 

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it_user377385 - PeerSpot reviewer
Vice President, Business Continuity Manager / Information Security Officer / Project Manager at a financial services firm with 10,001+ employees

Technical support is excellent, the user groups are really good, and outside of that, there are excellent web resources via YouTube (e.g. AnswerSharks) that have evolved.

In reference to user training, I sent people to these sources even more than to QlikTech themselves.

I left my firm just before QlikTech was finally given the go-ahead to design some product solutions for us. (Having ad-hoc users design things worked, but it was time to get more polished internal- and customer-facing solutions to take us to the next level.)

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JH
Director, BI & Analytics at a leisure / travel company with 10,001+ employees
Customer Service:

Customer service was/is excellent.

Technical Support:

Our need for technical support has been minimal, but when needed it has been great. The overall Qlik Community is phenomenal. Many problems can be resolved through the community channel. Users often provide example files one can reference or reverse engineer.

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Hendra Eka Putra - PeerSpot reviewer
Chief Executive Officer at Idea Domina

We haven't actually used technical support for Qlik. We've always been able to solve problems ourselves.

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it_user381693 - PeerSpot reviewer
FSI IT Consulting Manager at Deloitte Portugal

Strong customer service, not as strong on the technical part, and the community is still a bit underdeveloped.

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it_user257343 - PeerSpot reviewer
Business Intelligence Latin America Leader at a engineering company with 1,001-5,000 employees

I rate technical support 8/10.

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it_user195606 - PeerSpot reviewer
Senior IT Project Manager at a financial services firm with 10,001+ employees

Technical support is very good, with an exceptional user base. I’m largely self-taught on Qlik because of their community and the breadth of their support on-line.

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MD
Logistics Engineer at a logistics company with 201-500 employees

QlikView has a lot of resellers, and my company has been in touch with one of QlikView's resellers. It is QlikView's reseller and not the support from QlikView that my company contacts for help. I rate the technical support a seven out of ten.

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SP
Director of IS at Bennington Marine, LLC

I have never worked with Qlik Customer Service directly.

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it_user305934 - PeerSpot reviewer
Business Intelligence Director at a tech services company with 51-200 employees

Technical support is outstanding.

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TP
Crm/Business Intelligence administrator at Kc firiakis LTD

I've never directly dealt with technical support.

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BB
Head of Qlikview IT at a financial services firm with 10,001+ employees

I rate technical support 10/10, excellent. Qlik as well as our local QlikView Partner, QlikView SA, provides extremely good service and support.

There is also an extremely large and active online community.

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DS
Operations Officer Team Leader at a consultancy with 51-200 employees

I don't have any communication with technical support.

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EI
Project Coordinator Manager at a manufacturing company with 11-50 employees

I haven't spoken to technical support directly. I've spoken with our tech team that was taking care of any issues, however, when dealing with them, everything was resolved pretty fast, pretty easily.

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SS
Software Developer at a construction company with 10,001+ employees

Franky speaking, I have never contacted technical support.

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it_user120957 - PeerSpot reviewer
Business Information Expert Performance Measurement at a manufacturing company with 10,001+ employees

Good, quick responses and mostly the support team is very knowledgeable. You don't have to go through multiple layers that delay the resolution, like with some other products we have experience with.

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EM
Head Of Business Intelligence at a consultancy with 51-200 employees

I've never spoken to technical support. If there is anything wrong, we speak with our tech team and then they speak with QlikView.

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it_user297504 - PeerSpot reviewer
Data Architect at a comms service provider with 1,001-5,000 employees

Actually, I can’t remember any issue that I was required to check with customer service or technical support. For nearly all of my questions, I can get answers in the Qlik community.

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reviewer1185771 - PeerSpot reviewer
Works at a retailer with 1,001-5,000 employees

Very reactive, quick and supportive.

I have been 110% satisfied every time I have reached out with a question.

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it_user181071 - PeerSpot reviewer
Information System & Business Enterprise Manager at a government with 1,001-5,000 employees

Customer and technical support are fine. Account manager deals well with the added layers of demand that come from being a government client — purchasing is always more complicated.

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it_user368133 - PeerSpot reviewer
BI Analyst at a energy/utilities company with 10,001+ employees

Technical support is very geographically oriented, but isn’t truly 24X7.

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CM
Manager, Financial Systems Deployment, EPSI at a healthcare company with 1,001-5,000 employees

We usually use a partner for technical support, so I cannot really rate the service. 

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PE
Commercial Business Analyst at Asilia Africa

Did not need any of this yet.

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it_user72435 - PeerSpot reviewer
Solution Architect at a healthcare company with 1,001-5,000 employees

Technical support is very good.

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it_user342081 - PeerSpot reviewer
Information Systems Development Manager(Senior) – Divisional Manager at a financial services firm with 1,001-5,000 employees

Technical support is 3/10.

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it_user157734 - PeerSpot reviewer
Solutions Manager Business Intelligence at a marketing services firm with 51-200 employees

Technical support is good, but could be improved.

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it_user296565 - PeerSpot reviewer
Product Manager - Healthcare Analytics at a healthcare company with 51-200 employees
Customer Service:

It's excellent, and very responsive.

Technical Support:

It's excellent.

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it_user165582 - PeerSpot reviewer
BI Expert at a tech services company with 51-200 employees
Customer Service:

The customer service is provided by the local reseller and is fine. We have mainly used it to get the new releases and some support during the installation.

Technical Support:

The technical support in my country is provided by the master reseller and it looks good even when they have to pass the case to Qliktech to figure-out the problem and find a solution. In this last case it can be somewhat delayed because these cases needed to reach the top levels of the service.

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it_user140223 - PeerSpot reviewer
Marketing Intelligence Analyst at a financial services firm with 501-1,000 employees

I have not dealt with technical support or customer service. We have an implementation area that deals with technical support for server related matters, however, we got the installation and support through a reseller. In our case, internally for all technical support related matters we have to go through our internal channels and processes and in turn if it is something that they cannot handle, they go through the reseller for resolution.

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JD
BI Consultant at Inteligencia de Negocios

I have never contacted the product’s technical support services in the ten years since the beginning.

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MR
Manager - Revenue & Growth|Strategy & Planning | Market Intelligencee at a media company with 10,001+ employees

We have our own engineers and support from our tech department, so we've never had any issues dealing with the technical aspects of the solution. That said, they're okay. We're satisfied with their level of service.

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it_user657474 - PeerSpot reviewer
Analyst - Business Applications at a pharma/biotech company with 10,001+ employees
Customer Service:

Customer service is outstanding.

Technical Support:

Technical support is great.

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it_user156003 - PeerSpot reviewer
Senior BI Consultant (Qlikview) at a tech services company with 51-200 employees

Technical support is very good. They are always available on providing guidelines.

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it_user421155 - PeerSpot reviewer
Solution Engineer - QlikView/Qlik Sense at a consultancy with 10,001+ employees

Customer service and technical support are very good.

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AM
Qlik Technical Consultant at a tech services company with 11-50 employees

The Qlik community is very vibrant and you find or get answers to most issues started or any other areas.

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it_user114843 - PeerSpot reviewer
Senior Manager at a consultancy with 10,001+ employees

Technical support is excellent.

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it_user175005 - PeerSpot reviewer
Project Manager at a logistics company with 51-200 employees

Customer Service is good, however we mainly use the Qlikview community. We can reach out to other users / developers who are always available to help.

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it_user414966 - PeerSpot reviewer
IT Admin at a logistics company with 501-1,000 employees

Issues with the software itself are really rare; we just needed help implementing license keys after installation because direct internet access on the server was not available one time during setup. We always get help within a short / acceptable time. Normally, we just use the big user community for further help or information.

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it_user193482 - PeerSpot reviewer
Information Publishing Portfolio Manager at a comms service provider

Our implementation provider is very capable, but it is important to partner with a vendor who has industry, regional and technological capabilities, as this cuts down the time to develop customised requirements. Also, it is not necessary to limit yourself to one vendor and lots of freelancers are cost effective for specific requirements.

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it_user186759 - PeerSpot reviewer
Developer with 501-1,000 employees

I have not had direct contact. Currently (with Qlik Sense), I am working with Qlik local partners, not directly.

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it_user363234 - PeerSpot reviewer
Managing Partner at PBS

QlikView has a very good developer community where you can find support from the other developers.

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it_user401796 - PeerSpot reviewer
IT Manager at a consumer goods company with 501-1,000 employees

The consultant company that sold us the product provides us with follow-up service. At the moment, we are satisfied.

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it_user335649 - PeerSpot reviewer
Analista de inteligencia de mercado at a university with 1,001-5,000 employees

Technical support is very good. Every question I had, there was someone to help me.

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AM
Product Specialist and Education Services at a consultancy with 501-1,000 employees
Customer Service:

Customer service is almost always spotless.

Technical Support:

Tech support is efficient, but seldom necessary due to the very large and dynamic user community.

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it_user97479 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Customer Service: The customer service is done by partners. So if you have knowledgeable partner the service is good, if not you can easily switch to another. Our country is small and there are several partners who can support QlikView, so I think that every customer could receive good support.Technical Support: Technical support from QlikTech is at standard level. What is non-standard in a comparison with other tools is the very low number of errors that we found. I do not remember any important error during the time we used it. View full review »
it_user203682 - PeerSpot reviewer
Project Manager, Global Business Intelligence & Analytics at a media company with 1,001-5,000 employees

Technical support is OK. We work with a vendor partner. We have no direct interaction with Qlik.

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it_user77322 - PeerSpot reviewer
Consultant at a tech consulting company with 51-200 employees
Customer Service: Excellent and great community interactions as well.Technical Support: Excellent View full review »
it_user867504 - PeerSpot reviewer
Assistant Manager at a tech vendor with 10,001+ employees

Support is very good.

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it_user75063 - PeerSpot reviewer
Database Expert at a university with 501-1,000 employees

Support and customer service are highly rated.

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it_user2862 - PeerSpot reviewer
VP of IT at a manufacturing company with 1,001-5,000 employees
Our support has been excellent, but is provided by a 3rd party consultant group. View full review »
Martin Zwarthoed - PeerSpot reviewer
Database Specialist at Zwarthoed IT Solutions

We have an intermediate company which we bought a license from and it provides us with support. Usually they're not very helpful. Either we find the answer more quickly ourselves, or if we can't find the answer, they usually also can't find the answer. So they have to forward it to the QlikView support. I think it's a waste of money. 

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it_user928116 - PeerSpot reviewer
Technical Lead at a tech services company with 1,001-5,000 employees

The tech support is strong. The logs of the documents are helpful. 

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LD
Data Analyst at a financial services firm with 501-1,000 employees

Technical support is good.

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it_user225189 - PeerSpot reviewer
BI Project Leader with 1,001-5,000 employees

Technical support is good, but needs to be better for our local service.

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it_user156729 - PeerSpot reviewer
Business Intelligence Data Architect at a construction company with 1,001-5,000 employees

Customer service and support from QlikView South Africa is first rate. They respond quickly, and are always friendly, professional and very efficient.

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it_user85638 - PeerSpot reviewer
Business Intelligence Consultant at a tech services company with 501-1,000 employees

Technical support is very good.

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it_user225840 - PeerSpot reviewer
Business Analyst ( Marketing BI Analytics) at a tech vendor with 10,001+ employees

We did not seek technical support. I simply researched answers in forums and through Google searches, blogs etc.

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it_user238098 - PeerSpot reviewer
Reporting Analyst at a insurance company with 1,001-5,000 employees

Qlik's support model for everyone except large enterprises is through consultant partners, so it depends on the quality of the partner. On the whole, they seem to be good.

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it_user130470 - PeerSpot reviewer
Technical Associate at a real estate/law firm with 10,001+ employees

Technical support is OK.

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it_user254223 - PeerSpot reviewer
Project Manager - Business Intelligence at www.datademy.es

Excellent, very good and active community.

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it_user90651 - PeerSpot reviewer
Senior Manager of Data Analytics at a tech vendor with 201-500 employees
Customer Service: Medium/LowTechnical Support: Medium/High View full review »
it_user422718 - PeerSpot reviewer
Business Intelligence Consultant at a tech services company with 501-1,000 employees

I rate the level of customer service and technical support 9/10.

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it_user416430 - PeerSpot reviewer
Business Intelligence Consultant at a computer software company with 51-200 employees

Technical support are quite helpful. We are a Qlik partner and they are willing to help out with issues. Sometimes, they ask for feedback when a new version is released.

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it_user326526 - PeerSpot reviewer
Senior Business Analyst at a logistics company with 1,001-5,000 employees

I rate technical support 6/10.

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it_user235527 - PeerSpot reviewer
IT Manager / Specialist at a insurance company with 501-1,000 employees

I rate technical support 8/10.

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it_user78285 - PeerSpot reviewer
BI Consultant at a financial services firm with 10,001+ employees

I rate the level of customer service and technical support 8/10, efficient.

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it_user152448 - PeerSpot reviewer
Senior Software Developer at a tech services company with 1,001-5,000 employees
it_user93909 - PeerSpot reviewer
Partner with 51-200 employees

Customer Service:

Excellent

Technical Support:

Excellent

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it_user78468 - PeerSpot reviewer
Senior IT Business Partner at a manufacturing company with 501-1,000 employees

An eight out of 10.

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it_user299343 - PeerSpot reviewer
Service Delivery Manager - EABL at a consumer goods company with 501-1,000 employees

Technical support was super, can't complain.

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CJ
Decision Support Manager at a educational organization with 501-1,000 employees

Technical support is good.

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ED
Founder, CEO, & President at Krystal Sekurity
Customer Service:

It's very good.

Technical Support:

I haven't had a need to contact them.

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it_user356589 - PeerSpot reviewer
Managing Director at a tech services company with 501-1,000 employees

Technical support is very good.

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it_user220716 - PeerSpot reviewer
Partner at a consultancy with 51-200 employees

I rate technical support 10/10.

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it_user377319 - PeerSpot reviewer
Analytics Application Consultant Manager at a computer software company with 51-200 employees
Customer Service:

8/10

Technical Support:

8/10

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it_user352455 - PeerSpot reviewer
Senior BI Consultant at a retailer with 51-200 employees
Customer Service:

It's good.

Technical Support:

It's good.

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it_user303567 - PeerSpot reviewer
SAP Application Specialist at a comms service provider with 501-1,000 employees
Customer Service:

10/10 - it's perfect, very fast and very good support.

Technical Support:

10/10, Heyde is a perfect partner.

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it_user214938 - PeerSpot reviewer
Lead Technical with 1,001-5,000 employees
Customer Service:

Good, they need more proactive support.

Technical Support:

Good

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it_user198027 - PeerSpot reviewer
Director, Business Analytics at a recruiting/HR firm with 51-200 employees

Technical support is average.

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it_user381315 - PeerSpot reviewer
Manager at a financial services firm with 51-200 employees

Technical support is OK.

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it_user296397 - PeerSpot reviewer
MIS General Manager at a engineering company with 501-1,000 employees

It’s quite good and their response time is quick.

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it_user92304 - PeerSpot reviewer
Consulting Manager at a consultancy with 51-200 employees
Customer Service:

8 out of 10

Technical Support:

8 out of 10

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it_user76272 - PeerSpot reviewer
Business Manager (Exco level) & Executive Director at a retailer with 51-200 employees
There are frequent follow-ups from the vendor once you register on their web site. View full review »
it_user87984 - PeerSpot reviewer
BI Expert with 51-200 employees
Customer Service: Direct Communication, usually quick responsesTechnical Support: 9/10 View full review »
it_user752142 - PeerSpot reviewer
Board of Management with 501-1,000 employees

We have both technical support and support in the development model from the local partner of QlikView. I would rate it at a very high level.

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it_user374679 - PeerSpot reviewer
IT Admin at a insurance company with 501-1,000 employees

Technical support is best in class.

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it_user354570 - PeerSpot reviewer
Consultor QlikView at a tech services company with 501-1,000 employees

Technical support provides high-level service.

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it_user164283 - PeerSpot reviewer
BI Developer at a tech services company with 51-200 employees
Customer Service:

Very good.

Technical Support:

Very good.

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it_user67443 - PeerSpot reviewer
BI Expert at a tech consulting company with 501-1,000 employees
Customer Service: Excellent, good reviews by Gartner as well.Technical Support: Excellent, good reviews by Gartner as well. View full review »
it_user348648 - PeerSpot reviewer
IT Specialist at a local government with 1,001-5,000 employees

Technical support is 8/10.

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it_user169491 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees

Not enough data to give an opinion. 

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it_user155814 - PeerSpot reviewer
Architect at a tech services company with 1,001-5,000 employees
Customer Service:

4 out of 5.

Technical Support:

4 out of 5.

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it_user176133 - PeerSpot reviewer
Consultant at a tech services company

The Qlik support team is very active & responsive. Issues are mostly resolved on time.

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it_user213993 - PeerSpot reviewer
Analyst Control and Monitoring at a energy/utilities company with 501-1,000 employees

We have a good support here in Ecuador. In fact, we have an SLA with Grupo Novatech with specific times for technical support.

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it_user164442 - PeerSpot reviewer
Team Lead, Data Engineering at a retailer with 501-1,000 employees
Customer Service:

8/10

Technical Support:

8/10

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it_user388488 - PeerSpot reviewer
IT Analyst at a government with 501-1,000 employees
Customer Service:

9/10

Technical Support:

9/10

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NK
Qlik Consultant at a consultancy with 51-200 employees

I have not been in contact with technical support.

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it_user170457 - PeerSpot reviewer
Assistant Manager - Solution Consulting at a consultancy with 1,001-5,000 employees

I rate Qlik’s technical support on the high side.

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it_user667746 - PeerSpot reviewer
Beslutstödsutvecklare at a tech company with 51-200 employees
Customer Service:

Customer service is very good.

Technical Support:

Customer service is excellent.

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it_user190806 - PeerSpot reviewer
IT Specialist at a manufacturing company with 501-1,000 employees
Customer Service:

9/10.

Technical Support:

8/10.

View full review »
it_user86037 - PeerSpot reviewer
BI Expert at a tech services company with 201-500 employees

Technical support is very good.

View full review »
Buyer's Guide
QlikView
March 2024
Learn what your peers think about QlikView. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.