QlikView Customer Service and Support
I have experience with the product's support team. My company has a large number of users of the product, because of which separate teams get in touch with the tool's support team. If my team has to raise an issue regarding the product, one of our team members communicates with the solution's support team.
I have not really used their support. We have experts in QlikView. If we struggle with something, we've got QlikView consultants, and they have expertise. Every now and then, we do contact them if we're having issues with QlikView.
View full review »They provide technical support for their product but don't offer solution support. The solution support is handled directly by the partners, and I must say, we have excellent solution support as part of our work.
View full review »Buyer's Guide
QlikView
March 2024
Learn what your peers think about QlikView. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
I rate the support an eight out of ten.
The community around it is robust, and I am extremely pleased with the level of support they provide. I would rate it ten out of ten.
View full review »I would rate their technical support eight out of ten.
View full review »I am satisfied with the support.
View full review »The QlikView support team is responsive and helpful. They address issues promptly and assist in resolving them efficiently. I would rate the support as a nine out of ten.
AA
reviewer2341953
Enterprise Data Architect at a manufacturing company with 5,001-10,000 employees
The technical support services are good. However, they could prioritize critical issues. This particular area needs improvement.
View full review »During the server migration process, I seek technical support for guidance and consultation.
View full review »I provide technical support to my customers.
View full review »Technical support is excellent, the user groups are really good, and outside of that, there are excellent web resources via YouTube (e.g. AnswerSharks) that have evolved.
In reference to user training, I sent people to these sources even more than to QlikTech themselves.
I left my firm just before QlikTech was finally given the go-ahead to design some product solutions for us. (Having ad-hoc users design things worked, but it was time to get more polished internal- and customer-facing solutions to take us to the next level.)
View full review »JH
Jhornber
Director, BI & Analytics at a leisure / travel company with 10,001+ employees
Customer Service:
Customer service was/is excellent.
Technical Support:Our need for technical support has been minimal, but when needed it has been great. The overall Qlik Community is phenomenal. Many problems can be resolved through the community channel. Users often provide example files one can reference or reverse engineer.
View full review »We haven't actually used technical support for Qlik. We've always been able to solve problems ourselves.
View full review »Strong customer service, not as strong on the technical part, and the community is still a bit underdeveloped.
View full review »I rate technical support 8/10.
View full review »Technical support is very good, with an exceptional user base. I’m largely self-taught on Qlik because of their community and the breadth of their support on-line.
View full review »MD
reviewer2309610
Logistics Engineer at a logistics company with 201-500 employees
QlikView has a lot of resellers, and my company has been in touch with one of QlikView's resellers. It is QlikView's reseller and not the support from QlikView that my company contacts for help. I rate the technical support a seven out of ten.
SP
Sue Penick
Director of IS at Bennington Marine, LLC
I have never worked with Qlik Customer Service directly.
View full review »Technical support is outstanding.
View full review »TP
Theophilos Papa
Crm/Business Intelligence administrator at Kc firiakis LTD
I've never directly dealt with technical support.
View full review »BB
Bernard Barnard
Head of Qlikview IT at a financial services firm with 10,001+ employees
I rate technical support 10/10, excellent. Qlik as well as our local QlikView Partner, QlikView SA, provides extremely good service and support.
There is also an extremely large and active online community.
View full review »DS
reviewer1904634
Operations Officer Team Leader at a consultancy with 51-200 employees
I don't have any communication with technical support.
View full review »EI
reviewer1904637
Project Coordinator Manager at a manufacturing company with 11-50 employees
I haven't spoken to technical support directly. I've spoken with our tech team that was taking care of any issues, however, when dealing with them, everything was resolved pretty fast, pretty easily.
View full review »SS
Shabaz Shaikh
Software Developer at a construction company with 10,001+ employees
Franky speaking, I have never contacted technical support.
View full review »Good, quick responses and mostly the support team is very knowledgeable. You don't have to go through multiple layers that delay the resolution, like with some other products we have experience with.
View full review »EM
reviewer1901754
Head Of Business Intelligence at a consultancy with 51-200 employees
I've never spoken to technical support. If there is anything wrong, we speak with our tech team and then they speak with QlikView.
Actually, I can’t remember any issue that I was required to check with customer service or technical support. For nearly all of my questions, I can get answers in the Qlik community.
View full review »Very reactive, quick and supportive.
I have been 110% satisfied every time I have reached out with a question.
Customer and technical support are fine. Account manager deals well with the added layers of demand that come from being a government client — purchasing is always more complicated.
View full review »Technical support is very geographically oriented, but isn’t truly 24X7.
View full review »CM
ManFin32102
Manager, Financial Systems Deployment, EPSI at a healthcare company with 1,001-5,000 employees
We usually use a partner for technical support, so I cannot really rate the service.
View full review »PE
Peter Eerdekens
Commercial Business Analyst at Asilia Africa
Did not need any of this yet.
View full review »Technical support is very good.
View full review »Technical support is 3/10.
View full review »Technical support is good, but could be improved.
View full review »
Customer Service:
It's excellent, and very responsive.
Technical Support:It's excellent.
View full review »
Customer Service:
The customer service is provided by the local reseller and is fine. We have mainly used it to get the new releases and some support during the installation.
Technical Support:The technical support in my country is provided by the master reseller and it looks good even when they have to pass the case to Qliktech to figure-out the problem and find a solution. In this last case it can be somewhat delayed because these cases needed to reach the top levels of the service.
View full review »I have not dealt with technical support or customer service. We have an implementation area that deals with technical support for server related matters, however, we got the installation and support through a reseller. In our case, internally for all technical support related matters we have to go through our internal channels and processes and in turn if it is something that they cannot handle, they go through the reseller for resolution.
View full review »JD
José Maurício Da Silva Júnior
BI Consultant at Inteligencia de Negocios
I have never contacted the product’s technical support services in the ten years since the beginning.
View full review »MR
Mridul Rao
Manager - Revenue & Growth|Strategy & Planning | Market Intelligencee at a media company with 10,001+ employees
We have our own engineers and support from our tech department, so we've never had any issues dealing with the technical aspects of the solution. That said, they're okay. We're satisfied with their level of service.
View full review »
Customer Service:
Customer service is outstanding.
Technical Support:Technical support is great.
View full review »Technical support is very good. They are always available on providing guidelines.
View full review »Customer service and technical support are very good.
View full review »AM
AyodeleMakun
Qlik Technical Consultant at a tech services company with 11-50 employees
The Qlik community is very vibrant and you find or get answers to most issues started or any other areas.
View full review »Technical support is excellent.
View full review »Customer Service is good, however we mainly use the Qlikview community. We can reach out to other users / developers who are always available to help.
View full review »Issues with the software itself are really rare; we just needed help implementing license keys after installation because direct internet access on the server was not available one time during setup. We always get help within a short / acceptable time. Normally, we just use the big user community for further help or information.
View full review »Our implementation provider is very capable, but it is important to partner with a vendor who has industry, regional and technological capabilities, as this cuts down the time to develop customised requirements. Also, it is not necessary to limit yourself to one vendor and lots of freelancers are cost effective for specific requirements.
View full review »I have not had direct contact. Currently (with Qlik Sense), I am working with Qlik local partners, not directly.
View full review »QlikView has a very good developer community where you can find support from the other developers.
View full review »The consultant company that sold us the product provides us with follow-up service. At the moment, we are satisfied.
View full review »Technical support is very good. Every question I had, there was someone to help me.
View full review »AM
Angel Monjarás
Product Specialist and Education Services at a consultancy with 501-1,000 employees
Customer Service:
Customer service is almost always spotless.
Technical Support:Tech support is efficient, but seldom necessary due to the very large and dynamic user community.
View full review »
Customer Service: The customer service is done by partners. So if you have knowledgeable partner the service is good, if not you can easily switch to another. Our country is small and there are several partners who can support QlikView, so I think that every customer could receive good support.Technical Support: Technical support from QlikTech is at standard level. What is non-standard in a comparison with other tools is the very low number of errors that we found. I do not remember any important error during the time we used it.
View full review »
Technical support is OK. We work with a vendor partner. We have no direct interaction with Qlik.
View full review »
Customer Service: Excellent and great community interactions as well.Technical Support: Excellent
View full review »
Support is very good.
View full review »Support and customer service are highly rated.
View full review »
Our support has been excellent, but is provided by a 3rd party consultant group.
View full review »
We have an intermediate company which we bought a license from and it provides us with support. Usually they're not very helpful. Either we find the answer more quickly ourselves, or if we can't find the answer, they usually also can't find the answer. So they have to forward it to the QlikView support. I think it's a waste of money.
The tech support is strong. The logs of the documents are helpful.
View full review »LD
Leander du Plessis
Data Analyst at a financial services firm with 501-1,000 employees
Technical support is good.
View full review »Technical support is good, but needs to be better for our local service.
View full review »Customer service and support from QlikView South Africa is first rate. They respond quickly, and are always friendly, professional and very efficient.
View full review »Technical support is very good.
View full review »We did not seek technical support. I simply researched answers in forums and through Google searches, blogs etc.
View full review »Qlik's support model for everyone except large enterprises is through consultant partners, so it depends on the quality of the partner. On the whole, they seem to be good.
View full review »Technical support is OK.
View full review »Excellent, very good and active community.
View full review »
Customer Service: Medium/LowTechnical Support: Medium/High
View full review »
I rate the level of customer service and technical support 9/10.
View full review »Technical support are quite helpful. We are a Qlik partner and they are willing to help out with issues. Sometimes, they ask for feedback when a new version is released.
View full review »I rate technical support 6/10.
View full review »I rate technical support 8/10.
View full review »I rate the level of customer service and technical support 8/10, efficient.
View full review »It's good.
View full review »An eight out of 10.
View full review »Technical support was super, can't complain.
View full review »CJ
DecisionSupMgr214
Decision Support Manager at a educational organization with 501-1,000 employees
Technical support is good.
View full review »ED
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
Customer Service:
It's very good.
Technical Support:I haven't had a need to contact them.
View full review »Technical support is very good.
View full review »I rate technical support 10/10.
View full review »
Customer Service:
10/10 - it's perfect, very fast and very good support.
Technical Support:10/10, Heyde is a perfect partner.
View full review »
Customer Service:
Good, they need more proactive support.
Technical Support:Good
View full review »Technical support is average.
View full review »Technical support is OK.
View full review »It’s quite good and their response time is quick.
View full review »
There are frequent follow-ups from the vendor once you register on their web site.
View full review »
Customer Service: Direct Communication, usually quick responsesTechnical Support: 9/10
View full review »
We have both technical support and support in the development model from the local partner of QlikView. I would rate it at a very high level.
Technical support is best in class.
View full review »Technical support provides high-level service.
View full review »
Customer Service: Excellent, good reviews by Gartner as well.Technical Support: Excellent, good reviews by Gartner as well.
View full review »
Technical support is 8/10.
View full review »Not enough data to give an opinion.
View full review »The Qlik support team is very active & responsive. Issues are mostly resolved on time.
View full review »We have a good support here in Ecuador. In fact, we have an SLA with Grupo Novatech with specific times for technical support.
View full review »NK
reviewer1378953
Qlik Consultant at a consultancy with 51-200 employees
I have not been in contact with technical support.
View full review »I rate Qlik’s technical support on the high side.
View full review »
Customer Service:
Customer service is very good.
Technical Support:Customer service is excellent.
View full review »Technical support is very good.
View full review »Buyer's Guide
QlikView
March 2024
Learn what your peers think about QlikView. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.