SAP Business Communications Manager Reviews

Name: SAP Business Communications Manager
Brand: SAP

Vendor: SAP

148 followers

What is SAP Business Communications Manager?UNIXBusinessApplication
Price:

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

Get the Contact Center Platforms Buyer's Guide and find out what your peers are saying about SAP Business Communications Manager and more!

Buyer's Guide

Contact Center Platforms

April 2024

Get the category report

Helped 768,578 peers since 2012

SAP Business Communications Manager market share

As of March 2024, the market share of SAP Business Communications Manager in the Contact Center Platforms category stands at 1.6%, marking an increase of Infinity% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Contact Center Platforms

Learn more about SAP Business Communications Manager

Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
Enhanced presence information and routing.
Transfer, toggle, hold, and outbound call functions.
"Queue callback" and speech recording.
Real-time monitoring and reporting.
CRM IC, contact center softphone, and office softphone.

SAP Business Communications Manager was previously known as Business Communications Manager.

Product Video

SAP Business Communications Manager customers

Kaeser Kompressoren

Product Categories

Contact Center Platforms

Contact Center Infrastructure