Tableau Customer Service and Support
ROMIL SHAH
Deputy General Manger - Information Technology at Nayara Energy
We were not happy with their support. We did not get many solutions. Whenever we raised queries, we were diverted to a few blogs here and there.
Even for the production issue, they didn't give proper support to us. There was a lack of clarity about how to resolve the issue. They work in shifts. So, one person hands over the ticket to another person, and we again have to explain. We had also approached our sales representatives, but unfortunately, because of Tableau being acquired by Salesforce, the team had changed. We had lost all points of contact because of which it was a little chaotic to get support when we needed it the most.
Now, the first step we take is to go and search on Google about the issue and also on Tableau blogs and forums. That's because whenever we first approach Tableau support, we anyways get pointed to those blogs. So, we first try to search on our own. If we are still struggling, only then we approach Tableau support.
View full review »TM
Theresa McLaughlin
Senior Capacity Planner at a financial services firm with 10,001+ employees
Their support is good. They provide good training and all sorts of stuff.
View full review »
Amir Tolba
Business Analyst at Educational Testing Service
The customer service and support are very responsive and supportive.
View full review »Buyer's Guide
Tableau
March 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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PS
PankjaSinha
Manager at Accenture
Technical support is more-or-less fine, though we have had a couple of cases where we weren't satisfied. We have had to ask our senior management to intervene sometimes because the support period has gone beyond fifteen or twenty-one days.
View full review »YA
YAWANTWI-ADJEI
Data Visualization Specialist at Data Catalyst
I contacted support when I had a problem with data entry in 2018 or 2019. I spoke to a man based in Ireland and he was super.
I had originally put the problem I had on the Tableau community support forum, but I didn't get the right answer. I've forgotten the exact problem but it involved connecting to a data set from an Excel file. Instead of the data field displaying the data for you, what I got instead was an error or no response.
It kept happening like that so I sent a message to support, who gave me some steps to follow. I followed them but it still did not work. However, I realized that any time I do it and it shows up and I click data, it then suddenly goes off. I'm still wondering why that happened. I think it depends on the size of the file or some other reason. I have not tried it again because I'm a bit busy now but it's something that I want to go back to because support didn't give me a satisfactory answer.
They told me, "Do this." I said, "I tried it. It did not work." They asked me again to do something and I tried it, and it still did not work. But then I tried on my own, and this time when the problem came up I clicked the data interface twice to reload it. On the second time I clicked, it worked, but I don't think that is the right way to handle it.
Roshan Jayakodi
Consultant - Data Engineering at South Asian Technologies
The solution's technical support was good. I rate the technical support an eight to nine out of ten.
View full review »
Wonjae BAE
Senior Managing Director at dfocus
The tech support takes too much time to respond.
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Gerardo Prado
General Manager at Performma Ltda.
Two or three years ago, technical support was very good. I think that now there are many more users of Tableau, the technical support is not as good as it used to be, particularly in terms of the depth of analysis. It's more general these days. You can buy their professional services in order to get better support.
View full review »
it_user1192905
Chief SAP - ICT (Digital & IT) at a energy/utilities company with 1,001-5,000 employees
Technical support is okay. It depends on the countries. I was in Australia for some time and there the support is much better than in India. This is probably due to the fact that a number of users are struggling with it and you get delayed support here. It's better to use Tableau proactively and develop a center of excellence in our organization. That is what I did and it helped us out a lot. I don't have any complaints about technical support per se.
View full review »GC
Gaurav Chakraborty
Senior Team Lead at Peristent Systems
I'd give technical support a nine out of ten. There were time zone differences. However, I got a timely reply and call from them, so it was very good. The support is very good. It's both responsive and helpful. I'm quite satisfied with them.
View full review »AE
Ahmed El Banna
Fintech Project Manager at a comms service provider with 10,001+ employees
I have never contacted technical support.
View full review »SN
SriramNatesan
Tech Lead at MindTree
Tableau support could be improved.
View full review »AK
reviewer1160580
Assistant Manager at a retailer with 10,001+ employees
The technical support for Tableau is just online, and they don't have an option where I can call support.
View full review »
Daria Maslovets
Analytics Lead/Tableau Integrator at SOFTICO
We have full technical support for our clients. When we get a new client, we provide full support and handle pilot projects. We can also provide dashboards. We have a community for clients that are new to the solution.
Our company would like to improve the culture of data in our country. We're working to provide learning resources and free YouTube lessons to help new users understand the product.
As a company, we provide Tableau support for our clients. If our company cannot find any solution ourselves, we contact the brand's technical support, and they respond very quickly. Depending on the complexity of the problem, a solution can be delivered within two to three days up to a week.
View full review »RP
reviewer1642554
Manager BI/Analytics and Data Management at a healthcare company with 10,001+ employees
We are in contact with technical support. One service we have is Tableau online. If we see a dip in performance, we raise a ticket to the Tableau support team, work with them and make certain they address our issues. I would rate my experience with them as three out of five.
IH
IrfanHanif2
Independent Consultant at Agility Analytics
The technical support team is very supportive.
View full review »
AM
Ariful Mondal
Global Data Architecture and Data Science Director at FH
Their technical support is good. Our own IT can also manage it, and I can also get support from Tableau.
View full review »YA
YAWANTWI-ADJEI
Data Visualization Specialist at Data Catalyst
The technical support is awesome.
View full review »BA
BenjaminArnulf
Senior Director BI & Analytics at Hertz Global Holdings, Inc.
Premium customer service and technical support are fantastic. Best in class!
View full review »it_user851796
Assistant Vice President - BICC - Development at a financial services firm with 1,001-5,000 employees
I haven't personally used support but when there is an issue, an internal ticket gets placed and if we can't resolve it ourselves, then we have a platform team. There is a member there who will submit it to Tableau. There have been a few of those.
View full review »MR
Mohamed AbdelRhman
Data Teamlead at Elmenus
I wouldn't give their support more than a seven out of ten rating.
SP
Sandeep Pandey
Senior Data Analyst at a real estate/law firm with 10,001+ employees
Tableau technical support is quite good. The Tableau community is also helpful.
View full review »PC
reviewer1620732
Associate at a financial services firm with 10,001+ employees
We have a Center of Excellence team, and anytime we have an issue, we reach out to them. They then raise an incident or a ticket with Tableau technical support. In the case where we had 1 million rows and the Tableau data was failing to refresh, we shared the log with Tableau Center of Excellence. They came up with the findings that it's more of a database issue and not a Tableau server issue.
View full review »it_user522189
Manager, Finance Operations at a tech company with 51-200 employees
I think technical support is OK. We have in-house support at Cisco, which is a team that supports Tableau as well, but we can go outside to Tableau support itself if we need help.
View full review »HK
reviewer1329363
DW/BI Architect at a retailer with 10,001+ employees
Technical support is extremely good. Since we have been a customer of Tableau, they have always responded really well to our queries. This is true regarding price, as well as in the technical aspect.
They have a good knowledge forum.
View full review »RK
RanvijayKumar
Application Development Assoc Manager at Eccenture
We have experienced people in the company. Whenever we are stuck with something, or we want to achieve something new in Tableau, we consult each other. We help each other, and we get the solution. There is also a Tableau community where we can get help.
For any technical support, Tableau administrators raise the ticket and get the answers from Tableau's support team.
View full review »BC
Byeongjun Chun
IT Manager at Glovis Europe
We are doing our own technical support by searching the technical Wiki or things like that.
View full review »RS
reviewer1621350
Business Analyst at a media company with 10,001+ employees
I have not used their tech support, but I did refer to a textbook to learn how to use Tableau.
Tableau has resources for learning using videos as well.
View full review »
Jagannadha Rao
Lead Data Scientist at International School of Engineering
We never took help from their technical support. We have experience in data science, and we know what kind of configurations are typically helpful.
View full review »SA
Dr. Salah Alnajem
Founder and CEO at Information Age Consulting
Technical support has been great.
View full review »UD
managerb337815
Manager, Business Intelligence at a healthcare company with 5,001-10,000 employees
They're good. We have got enterprise support or premium support, so they respond quickly.
CC
Carlo Capasso
Partner at Bambino & Partners
I've dealt with technical support in the past. Two years ago I had a problem, a technical problem. It was a very serious issue with the software in my first installation and I came in contact with the engineer in London. They solved my problem very, very quickly. I've been quite satisfied with them overall.
AG
reviewer1521363
Digital Strategy Manager at a energy/utilities company with 10,001+ employees
We only dealt with technical support once or twice. There wasn't a lot of interaction in the time we used Tableau. That said, they were always helpful and responsive. We were happy with their amount of assistance.
ST
Tariq Raza (MS Certified)
Operations & BI Analyst at American Hospital Dubai
We haven't had any sort of technical issues. They did assist us a bit at the outset. and they were very good. They are always online and easily approachable. We're quite satisfied with their level of service.
View full review »CC
Carlo Capasso
Partner at Bambino & Partners
I have not needed to use technical support.
View full review »PB
Peter Birksmith
(2IC) Senior System Analyst at a insurance company with 10,001+ employees
A nine out of 10. With all first line support, sometimes these support people need to read the question a couple of times before responding, but this is typical of any first line support for any vendor.
View full review »
Aruna Basnayake
AGM - Digital Engineering & Strategic Solutions at DMS Software Technologies (Pvt) Ltd.
The platform's technical support services require improvement. There should be enough support during the deployment.
View full review »AN
ArchanaN
Solution Architect at a computer software company with 201-500 employees
Their premium support is really good, but their standard support is failing. Their standard support is the worst. We recently had an experience where we waited for more than seven days for a ticket to be picked up. It was vacation time, and there were a lot of factors, but their standard support is not good. For a few of our clients, we do have premium support, and they respond to any issue because we include the technical account managers in the communication.
View full review »SK
Sai-Krishna
Manager, BI & Analytics at Perceptive Analytics
I have not contacted their technical support.
View full review »BW
reviewer1258353
Lead of Business Intelligence at a energy/utilities company with 10,001+ employees
I have not dealt with technical support personally. We have a specific person that communicates with them.
View full review »
Shady Mogawer
IT Manager at Arabian Cement Company
So far, I haven't needed any help from them. It's a good application in and of itself. I haven't needed technical support.
CR
Cristobal Rodriguez
Director Consultoria at tecnoscala consulting
We had a lot of trouble with Tableau at the beginning. There were issues that nobody had dealt with in the past.
There was an issue that was open for about two months. They couldn't reach a resolution. We started the Tableau server in an English version server, however, it was decided to install the Spanish version instead. We defined success criteria for our developments, our systems. In the analysis and the scope of work, we decided that every Tableau dashboard or whatever was going to have an acceptable loading time of six to a maximum of eight seconds. The problem was that it took 30 to 60 seconds. Technicians from Tableau, from Brazil, from the USA, came and looked at it. In the end, it was the Spanish version that was causing performance issues, and therefore we had to install the English version again.
They had the Portuguese, French, or Spanish versions behind in terms of updating all their software. That was the problem. There was a bug in the Spanish version that in the English version didn't exist.
View full review »RD
RichardDuggan
Owner at Richard Duggan Pty Ltd
I don't have any experience with their support.
View full review »TS
reviewer1494948
Senior Manager Analytic & Insights at a hospitality company with 10,001+ employees
The technical support is pretty good.
View full review »JM
dataware204993
Data Warehouse Manager at a construction company with 10,001+ employees
We have experienced less-than-preferable service with the technical support. For a while, it felt like they were experimenting for answers, even with complete log and infrastructure details. Their response time to issues is not acceptable for customers who are paying for core licenses, and they acknowledge that.
View full review »SS
reviewer1656066
Data Management Team Lead at a energy/utilities company with 201-500 employees
I've never been in touch with technical support. I cannot speak to how helpful or responsive they are.
View full review »LV
reviewer1456341
Director of Professional Services, Analytics at a computer software company with 5,001-10,000 employees
I've had no problems so I have not been in contact with technical support.
View full review »it_user251337
DHS HQ at a government with 10,001+ employees
I don’t have to use it much since I can get much of this through current site materials and social media blogs/videos.
View full review »it_user206340
Principal Business Intelligence Analyst at a logistics company with 1,001-5,000 employees
The user community is extremely vibrant and engaged, especially for how (relatively) young the product is, so I have only had two occasions to call support. In both cases, they were resoundingly helpful and responsive.
View full review »it_user424317
Director, Business and Clinical Analytics at a healthcare company with 201-500 employees
I rate the level of technical support at medium. Staff are responsive when there’s a major technical issue, but getting answers to trivial questions are handled via forums and can take time or might not match your environment or configuration.
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Salma Hosni
Senior Customer Success Engineer at a educational organization with 51-200 employees
I have not reached out to technical support. I haven't required any assistance. The guide was sufficient. I typed in Google and found the answer to every question I had, whether it was in a form or a guide itself.
View full review »MS
reviewer930093
Director - Technology Operations at a educational organization with 10,001+ employees
I don't have experience with technical support. I can't speak to how helpful or responsive they are as I've never been in contact with them.
View full review »SS
Pro3289Mng
Program Manager at a non-profit with 1,001-5,000 employees
The technical support is good. They give solutions to our questions.
View full review »it_user237714
Business Analyst at a financial services firm with 10,001+ employees
I haven't needed technical support yet.
View full review »
reviewer1545645
Data Management and Analytics Manager at a comms service provider with 1,001-5,000 employees
I am not satisfied at all with the support response, it takes a lot of time. Some tickets will take more than 10 days to have an answer, this is not helpful. There is some documentation that is very useful on their site. This is the worst support I have experienced, the support could definitely be faster.
View full review »
Rajdeep Biswas
Technical Architect - Sr. Manager at Axtria - Ingenious Insights
Technical support is good. On a scale of five, I would say four.
View full review »IB
reviewer1384707
Manager at a financial services firm with 1,001-5,000 employees
We are quite satisfied with community support. It is always there if you need any help and I am pretty happy with it.
View full review »BH
Bohdan Harimovych
Software Quality Assurance Engineer at Syapse
I haven't contacted their live support or emailed them. Their documentation is fairly extensive and we also had a training session conducted by one of their partner companies. It was the Tableau Accelerated Course and that helped a lot.
View full review »SK
VP9887765
Vice President Engineering Intellicloud at a university with 1,001-5,000 employees
I didn't need technical support with Tableau.
View full review »it_user712779
Works at a insurance company with 1,001-5,000 employees
Customer Service:
I have not had to use customer service for Tableau. I just go online and google my needs typically.
Technical Support:I have not had to use technical support for Tableau yet. As with customer service, I just go online and google my needs typically.
View full review »it_user493419
Product Manager - Emory University (Tableau) at a university with 1,001-5,000 employees
Customer support always gets back to me within 24 hours. However, they are not always able to help me resolve my issue.
View full review »
Syed Fahad Anwar
Principal System Developer at HHRC
The support is good for Tableau. However, if we ask for a certain feature they will not entertain us, unless other customers are also asking for the same feature.
View full review »HM
reviewer1742631
Data Product Manager at a retailer with 10,001+ employees
We had embedded technical support from Tableau in our enterprise, who was awesome and kept Tableau updated at all times.
View full review »AM
Ayodele-Makun
Pre-Sales Technical Consultant at a tech services company with 10,001+ employees
The Tableau online community is rich and vibrant and provides quick guidance on getting started with the basic use of Tableau.
View full review »it_user569868
Data Analysis Team Leader at Viber
One of Tableau’s secrets is that they have one of the best tech support in the world of BI. The community of developers is great, with a lot of contributors; very nice and helpful – for beginners and professionals.
View full review »it_user3678
BI Consultant, Author, Trainer on Tableau Software, Speaker with 51-200 employees
Customer Service: Excellent - best Customer Service in the industry, from my experience. I've never had a question or issue where I did not feel like I was their top priority...Technical Support: They suffered some growing pains, for a while. But, they seem to have implemented processes and procedures that aid in the support function. Right now, I rate them as excellent.
View full review »
AS
reviewer1563138
CEO at a tech services company with 1-10 employees
I have only sought some local support within Israel for Tableau. The only way to solve the problems in Tableau is through checking on forums.
SB
reviewer1637409
Fleet Reporting Specialist at a pharma/biotech company with 10,001+ employees
We have support from within the company.
View full review »SK
Sai-Krishna
Manager, BI & Analytics at Perceptive Analytics
I've not directly contacted the tech support team of Tableau Software myself but whenever any clarification was required regarding the creation of a particular visualization, I've found many discussion forums and blogs, the contents of which have been extremely helpful.
it_user338343
Advisor at a retailer with 501-1,000 employees
I would rate it as between very good and excellent.
View full review »it_user72435
Solution Architect at a healthcare company with 1,001-5,000 employees
Technical support is very good.
View full review »it_user403101
BI Analyst at a healthcare company with 1,001-5,000 employees
Technical support is excellent.
View full review »AK
Arthur Kancelarovicz
BI Specialist at a educational organization with 501-1,000 employees
Tableau has incredible consulting people and comprehensive support professionals, solving and clarifying any questions.
View full review »it_user357120
Management Consultant at a consultancy with 5,001-10,000 employees
I never had to use customer service.
View full review »it_user421578
VP, Business Insights at a tech services company with 51-200 employees
I have had so little need to use customer support, I can’t really rate them. Nonetheless, the few times when I have called, the level of understanding of complex data issues at the first few levels of support seems to be on the light side.
View full review »AE
Amany Eldaly
Business Intelligence Analyst at a government with 10,001+ employees
I have not contacted technical support. However, after reading many reviews others have found the support to be good.
View full review »AG
Alberto Guisande
Director at Decision Science
Tableau's support could improve.
Partner support is very good.
In five years, I have been working with Tableau. I have used technical support only one time. They did not complete what I needed. I figured out the solution myself, but I understand this may be due to my own expertise. However, in general, our customers are very satisfied with the support.
I would rate technical support as an eight out of 10.
PK
Pooja Kashyap
Product Manager at Rabita Software
I get good support from the Tableau team. If I have any issues, they're able to solve my issue within 24 to 48 hours. If I create an issue, they resolve it between 24 to 48 hours. If I have an issue, I'll just send in a form in the Tableau portal.
View full review »it_user494277
Director, Strategic Data Analytics at a financial services firm with 501-1,000 employees
Technical support is 9/10.
View full review »it_user434919
Sole Proprietor at a tech consulting company with 51-200 employees
I did not interact with Tableau staff; all support was derived from the school’s IT staff.
View full review »it_user357624
Manager Business Intelligence and Analytics at a hospitality company with 1,001-5,000 employees
Customer service and support at Tableau is top notch. I haven't seen a better organization in technology with this.
View full review »BW
reviewer1268523
Technical Lead at a computer software company with 1,001-5,000 employees
We have not interacted with them. Our clients deal with that part. We don't do that.
View full review »XH
reviewer1478580
Senior BI Manager at a comms service provider with 10,001+ employees
We use technical support, but I don't interact with them directly. Our IT support team is the one who helps us. Our IT support team works with Tableau support to resolve issues, opening tickets and tracking them.
View full review »PA
reviewer1585887
Lead Data Architect at a computer software company with 201-500 employees
When I get questions or doubts, I just Google them and find the answers. In my one year of experience in working with Tableau, I've not really found out any kind of difficulties. I have also not heard much about any difficulties.
View full review »JJ
reviewer1497201
Principal Partner at a tech consulting company with 51-200 employees
The technical support has been pretty good and we haven't had any major complaints about it.
View full review »CR
Cristobal Rodriguez
Director Consultoria at tecnoscala consulting
Tableau does not have good technical support.
View full review »KS
Reviewer3292
Manager Technology at a tech services company with 10,001+ employees
I am not using the technical support. There is a great Tableau community.
View full review »it_user152685
Director, Analytics at a retailer with 1,001-5,000 employees
Customer Service:
I haven't really needed customer service. Help from the sales staff is okay at first. The community is amazing. You can google any question and usually find an answer.
Technical Support:I haven't really needed tech support.
View full review »it_user91872
Senior HR Analyst at a financial services firm with 501-1,000 employees
Customer Service:
Very little need to contact their customer service but when I did they were professional and quick to respond.
Technical Support:Both customer service and technical support have been excellent. Sales reps have been very nice to work with and you don’t end up with that used car salesmen feel. In fact, we typically meet with our reps about 3-4 times a year and have been extremely supportive.
View full review »it_user4008
CEO with 1,001-5,000 employees
Customer Service:
On a scale of 1 to 10, customer service is an 8. It is helpful to hear a tel call from support but not without advance notice. Also, some of the new support folks are not up to speed with more challenging subjects.
Technical Support:There are no 10s in real life; technical support is 8.5.
View full review »it_user349755
President at a non-profit with 51-200 employees
Technical support is good.
View full review »it_user291708
Data Warehouse Consultant Sr at a consultancy with 1,001-5,000 employees
We have contacted customer support few times and the support team always came back with solutions / work-arounds promptly. So, customer service and technical support is good.
View full review »it_user176814
Director
I know the client ran into several ODBC issues with the interface to Denodo, a data virtualization environment, but I can’t comment because Tableau support was outside of the scope of my role.
View full review »it_user164856
Financial Analyst at a healthcare company with 501-1,000 employees
NR
reviewer2236278
Software Developer at a tech services company with 201-500 employees
The technical support is good. I raise a ticket in Tableau Community if I get stuck at any point. I can get the solution easily from the community.
View full review »
Steve-Jose
Senior Research Analyst at a consultancy with 1,001-5,000 employees
I don't have any experience with their technical support. Whatever I've learned to date is from online resources such as YouTube and my personal sources. I've not contacted Tableau support.
View full review »JR
reviewer1010763
IT Manager of Integration at a non-tech company with 1,001-5,000 employees
I'm not so much involved in the technical support side anymore, however, it has been good once you have gotten access to it.
JP
Jerry Paul
Product Consultant at a tech consulting company with 1,001-5,000 employees
I am not completely aware of it because I mostly handle pre-sales, but I do know that you can raise a support ticket with Tableau very easily. They have 24/7 support, and the priority of your use case depends on the agreement or the contract that you have with Tableau. There is Tier 1, 2, and 3 support.
RA
Ratna Sekhar Aradhyula
Architect at a tech services company with 1,001-5,000 employees
Their technical support is very good.
View full review »it_user614262
Software Development Engineer at a financial services firm with 501-1,000 employees
I would rate the technical support as eight out of 10. There are some inherent issues that are related to versions that they were not able to sort out and tickets remained unresolved.
View full review »it_user244335
Program Manager (Graduate Assistant) at a university with 1,001-5,000 employees
I like the online community.
View full review »it_user374601
Assistant Vice President, Institutional Analysis at a university with 1,001-5,000 employees
I rate the level of customer service and technical support 10/10. I’ve been working with vendors for over 25 years. No one else comes close.
View full review »it_user204687
Senior Consultant at a financial services firm with 10,001+ employees
Technical support was 7/10.
View full review »it_user387408
Consultant Director at DataBound Solutions
Customer Service:
It's great.
Technical Support:It's great, although forums are usually the first resource to get answers from.
View full review »WL
reviewer914238
Vice President at a financial services firm with 10,001+ employees
Their web-based tech support is okay.
View full review »SV
Sasa-Vujovic
Senior Consultant at ICTPro
We've used local technical consultants and support in Serbia, so it was pretty good. I can't remember having any problem solving issues during the implementation. And later, during the exportation of this tool, support solved all our issues and incidents in a reasonable time.
Tableau also has a broad user community that's helpful and powerful. When you're using Tableau, you get a knowledge base with a lot of interesting and valuable information. So it's not hard to find some solution that's already prepared for simple presentations, like templates for visualizing reports in a novel way.
View full review »AC
reviewer1595463
Project Manager at a local government with 51-200 employees
I can't really evaluate support services from Tableau. Our client agencies use them directly, and therefore they are the ones dealing with support. I don't have much experience on the support side.
View full review »DK
reviewer1590450
BI technical analyst at a government with 11-50 employees
The technical support responsiveness was good. However, we had some tough questions that they could not help us with.
View full review »
Muhammed Shafad
Senior Data Analyst at 6d Technologies
The technical support is good.
View full review »it_user205026
BI Architect at a healthcare company with 501-1,000 employees
Customer Service:
Tableau customer service is very helpful and responsive. Both the customer service and technical support are integrated into their customer portal.
Technical Support:Tableau technical support is very professional and responsive. Many questions are answered in 1-2 business days depending on the severity. However, specific questions such as improving performance fall outside their scope. Thankfully, the Tableau community is one of the most engaged, knowledgeable, and helpful community. If you have a question that is not already answered by the community (very rare), you are guaranteed to receive a response within a few hours.
View full review »it_user203766
Lead Business Analyst at a energy/utilities company with 10,001+ employees
I rate technical support 8/10.
View full review »it_user193086
VP Associate Director at a marketing services firm with 501-1,000 employees
Generally, technical support is very good; responsive with generally effective solutions.
View full review »it_user5220
Senior Manager of IT at a retailer with 1,001-5,000 employees
Customer Service:
Customer service has been excellent.
Technical Support:Technical support is very good.
View full review »it_user163215
BI Analyst/Engineer/Process lead at a insurance company with 1,001-5,000 employees
BN
reviewer1754874
Anonymous at a manufacturing company with 11-50 employees
I would say that the technical support is adequate. We are unsatisfied with the support because every time we have a new problem, it will go to tier 1, and the tier 1 will take several days to reply to us, and then the result is not very satisfying, as we are still stuck with the problem. It is then escalated to tier 2, or sometimes tier 3, which can take about two or three weeks, as an estimated length.
Definitely, technical support could be improved.
View full review »MJ
reviewer1463265
Solutions Architect at a computer software company with 1,001-5,000 employees
The technical support is good.
View full review »MH
MarcelHamasuna
Manager at a tech services company with 1,001-5,000 employees
I've never had a reason to contact technical support. Having never dealt with them, I can't speak to their level of knowledge or responsiveness. It's so simple to create my own account and use it, I've never had a reason to reach out.
View full review »it_user336630
IT Admin at a real estate/law firm with 501-1,000 employees
Tableau provides an enormous number of online resources that are clear, concise, and very thorough. You are almost guaranteed to find the answers you are seeking within this online documentation.
View full review »it_user161736
Industry Analyst at a healthcare company with 1,001-5,000 employees
Customer service and technical support have been very good for us. It's worth mentioning that the community forums are VERY active and will often provide answers from Tableau Masters faster than actual Tableau support can respond.
View full review »it_user150693
Developer with 501-1,000 employees
The technical support is very responsive, as well as customer service. They easily escalate to the developers if a bug or a performance issue arises.
View full review »it_user221823
Architect-Technology at a tech services company with 10,001+ employees
The customer service has been great from Tableau. They also have different categories defined for premium service.
View full review »it_user416991
Tableau/Data Visualization Specialist, Reporting & Analytics at a financial services firm with 10,001+ employees
I didn’t need much technical support, and I find the on-demand online video library for training new and experienced users is a great asset.
View full review »it_user90408
Business Intelligence Specialist with 5,001-10,000 employees
Support and customer service is good, not excellent. 8/10
View full review »it_user158718
Sr. Tableau Architect at a financial services firm with 1,001-5,000 employees
Customer Service:
3.5 (1-5 5 Being highest)
Technical Support:3.5 (1-5 5 Being highest)
View full review »it_user94263
Senior Developer at a pharma/biotech company with 501-1,000 employees
Customer Service: Superb on the very few occasions I have had to make use of it. I have had a timely response and my issues have been fixed.Technical Support: Again, I haven't had the need to use this very often but when I did it was excellent. The support forums and technical documentation is second to none.
View full review »
JW
reviewer1654785
Global Head of Professional Services at a tech services company with 11-50 employees
I didn't have to deal with technical support. Mr. Google is pretty good on the topic.
View full review »it_user189633
Industry Analyst at a construction company
Some consultants are keeping track of us and I would say they are doing a good job. Technical support through Tableau’s online forum might not be sufficient sometimes but somehow, I've always managed to overcome issues without calling support.
View full review »it_user125886
VP Strategy, Global Delivery & Operations at a tech services company with 501-1,000 employees
Approached from the client side, waiting time is reasonable high.
View full review »it_user243885
Business Intelligence Analyst at a healthcare company with 501-1,000 employees
Customer Service:
It's very good.
Technical Support:Our parent company has its own internal Tableau support team so I have had no contact with Tableau’s own technical support
View full review »NK
NanthaKumar
Delivery Lead at UST
Technical support is good, but they could use some improvement. I would rate the technical support an eight out of ten.
There can be some delays in resolving issues because of the difference in time zones. The need to come with a way to match the time zones.
View full review »it_user720510
Consulting Head
Excellent. When I or my customers had questions, Tableau customer support addressed the issues quickly, and in the local Korean language.
View full review »it_user145740
Consultant at a financial services firm with 5,001-10,000 employees
Customer Service:
Excellent.
Technical Support:Exceptional, probably the best user community I’ve ever seen in nearly 15 years of working in MI/BI/Analytical roles.
View full review »it_user149223
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company with 501-1,000 employees
Customer Service:
Customer service is good.
Technical Support:Technical support is good.
View full review »it_user425556
VP at EON group
I rate the level of customer service and technical support 9/10.
View full review »it_user231165
Deputy Director, Global Sales Planning & Policy at a renewables & environment company with 10,001+ employees
I did not utilize the tech support on my desktop deployment.
View full review »it_user257478
Performance Management Analyst at a local government with 1,001-5,000 employees
Technical support is very good ... that said, I’ve been lucky to not need it much. ;)
View full review »it_user361425
Technical Lead at a healthcare company with 10,001+ employees
I rate the level of customer service and technical support 9/10.
View full review »it_user357498
Assistant Consultant at a tech services company with 10,001+ employees
I rate technical support 9/10.
View full review »it_user421155
Solution Engineer - QlikView/Qlik Sense at a consultancy with 10,001+ employees
Customer service and technical support are very good.
View full review »JD
reviewer1722318
Expert Analyst at a tech services company with 501-1,000 employees
Tableau has a good online community that I used for support hat is very good.
View full review »AU
reviewer1108068
Senior Data Analyst at a consultancy with 10,001+ employees
There is technical support available, but it is not as comprehensive as Power BI, because obviously, it's a Microsoft product, but you can find some useful information. The community is good, but outside the community, help is scarce.
View full review »AM
Alejandro Moscoso
General Surgeon at a healthcare company with 51-200 employees
I did not use the support. However, there are many different platforms out there, such as forums on the internet, that you can get information that you require for assistance.
View full review »PM
Pete Marshall
Operations Manager at iWantGreatCare
Good - customer success program is a great service
View full review »
Saumya Jain
Product Manager at TCG Digital Solutions Private Limited
We don't generally need technical support although the clients do but I'm not sure if they provide good service. There are Tableau videos we can use if necessary. Whenever we need some solution we go to Tableau training and go through the videos.
View full review »AG
reviewer601230
Business Intelligence Manager at a computer software company with 51-200 employees
Technical support has been awesome. We met a partner based in Trinidad and they have been providing us with assistance as we need it.
View full review »it_user639489
Enterprise Risk Manager at a transportation company with 1,001-5,000 employees
With reference to the issue stated above, we noted that Tableau did not attempt to provide any resolution for the issue. We felt that they just left it with the local vendor to sort out the issue (which was never resolved).
View full review »it_user151629
BI Expert at a tech services company with 5,001-10,000 employees
If you are fortunate enough to have a dedicated technical guy, it is great. If you have to work through the common help desk, it is tough. In most cases, analysts have problems they need to solve right away; having them spend hours pouring through KB files to only find something similar, but not exact, and then waiting 5-10 days to get resolution from a help desk agent generates a lot of frustration on the team.
View full review »it_user286257
Director of Analytics at a tech services company with 51-200 employees
Technical support is very helpful and provide quick answers. In addition, their technical support is in many languages, which is very helpful when you face some issues.
View full review »it_user265299
Senior Engineer Business Intelligence with 10,001+ employees
I would rate customer service and technical support as 9/10, excellent. The turnaround time for any issue is very good.
View full review »it_user239409
Senior Analyst at a government with 501-1,000 employees
Technical support is excellent. Tableau consultants were eager to help.
View full review »it_user92844
Director at a tech services company
I rate technical support 8/10.
View full review »it_user372978
Business Intelligence Director at a tech services company with 51-200 employees
Our local vendor support (in México) was so bad!!! However, we have encountered in the online support a very good source of information that helps to solve our issues. In fact, we have submitted a lot of cases to the Tableau support team, with very fast responses.
View full review »SM
Shagun Mishra
Senior Software Engineer at a tech services company with 1,001-5,000 employees
This solution has the best technical support compared to any tool.
View full review »it_user185988
Delivery Planning & Implementation at a comms service provider with 11-50 employees
Customer Service:
I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.
Technical Support:Every time I needed support directly from Tableu, their response took less than four hours to contact me back with an initial solution to my problem.
View full review »it_user332121
Senior Marketing Manager, CRM at a computer software company with 51-200 employees
Technical support is average. It’s a lot of self-service forums that require you searching through the relevant postings on issues. It’s pretty comprehensive and as long as you are comfortable with a Stack Overflow-like approach to Q&A, it’s fine.
View full review »it_user236448
IT Admin at a tech company with 501-1,000 employees
Tableau technical support is one of the best I've had. 9!
View full review »it_user120990
Manager - CRO at a tech company with 501-1,000 employees
Service is excellent and their support staff are very quick to answer any queries.
View full review »it_user195087
EMEA Business Operations Analyst at a tech vendor with 51-200 employees
Customer Service:
7 out of 10. They are helpful but SLAs can be better.
Technical Support:I rate the level of customer service and technical support 7/10.
View full review »it_user348144
IT Specialist at a pharma/biotech company with 1,001-5,000 employees
Technical support has been good so far.
View full review »MK
Miroslav Kosecek
Consultant at a insurance company with 10,001+ employees
Customer service and technical support are very good; the free tutorials are especially great.
View full review »it_user280683
Founder, Director, Srinivasan Software Solutions Pvt., Ltd. at a tech vendor
Technical support has resolved thousands of issues and is still expecting to improve in some areas of support through peer-to-peer assistance. It cements customer retention and loyalty.
View full review »it_user326526
Senior Business Analyst at a logistics company with 1,001-5,000 employees
I rate technical support 8/10.
View full review »it_user163317
IT Admin at a tech company with 51-200 employees
I rate the level of customer service and technical support 8/10.
View full review »it_user168822
Director with 501-1,000 employees
Technical support is excellent.
View full review »ED
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
it_user211788
Business Consultant at a consultancy with 51-200 employees
Customer Service:
So far, very proactive. They have a lot of good training resources available online and very fast response from sales team.
Technical Support:It's been very good so far.
View full review »it_user176937
Oracle OBIEE v12.x, v11.x SME Administrator at a manufacturing company with 501-1,000 employees
Customer Service:
Good as there are various methods of finding answers and fixes.
Technical Support:Good again as they have various methods to ascertain answers.
View full review »it_user150654
Consultant with 501-1,000 employees
Customer Service: Very good. Very little need to deal with them on an ongoing basis due to the robustness of the product but on the occasional time we need some help they are very responsive.Technical Support: Initially very good with strong technical support easily reached. As the Tableau user-base has grown quickly there are more formalities to reaching support now but still top-quartile. Again little need to lean on them due to the stability of the product and strong online documentation and forum support.
View full review »
it_user722229
IT Instructor at a university with 1,001-5,000 employees
Never used it, but the training needs some online learning courses for Tableau administration instead of relying on partner relationships to provide this training.
View full review »it_user152976
Business Intelligence Analyst at a university with 501-1,000 employees
Customer Service:
Tableau customer service has been incredible. Not only do they have an active community forum, but their account managers have been very pleasant to work with.
Technical Support:Out of five, I would rate technical support a solid 4.
View full review »it_user244824
Lead Knowledge Analyst - Advanced Analytics at a consultancy with 10,001+ employees
Customer service is very good, very responsive and helpful.
View full review »it_user241104
Lead Software Engineer at a tech vendor with 10,001+ employees
I used and liked the documentation and user forum very much, and found there either a solution, a workaround or at least an explanation to my problems.
View full review »it_user163569
Engineer-Product Development with 5,001-10,000 employees
FW
reviewer1240239
Business Intelligence at a tech services company with 5,001-10,000 employees
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are.
View full review »AB
reviewer1391382
DATA STRATEGY at a tech services company with 51-200 employees
We do have salespeople from Tableau that look to us and they do give information. However, I asked a month now today if they could give us a heads-up on Tableau's new features and Tableau's new pricing scheme for the new commercial people that have been entering the company. Our partner portal is not working anymore. We haven't been given much attention from the partner manager. We're not mad, don't think about that. However, it is something we need access to.
I stated that point with them. The salesperson from Tableau was sending emails to the partner manager to set up a one-hour chat with them to go over new features and in regards to the onboarding to new people. She hasn't answered. It's very volatile on their end, as they do change their personnel very often, and it's very difficult to keep track of that. They do not say, "Hey, Adrian, I am leaving the company. This person is the one that's going to be taking care of you guys. Let me schedule a meeting." That has been an issue.
it_user512082
ProductEngineer with 51-200 employees
Fairly good, since there are lots of forums and tutorials on the web which you can find.
View full review »it_user296670
Sr Programmer Analyst at a construction company with 1,001-5,000 employees
Technical support is very helpful and prompt on their service, a very knowledgeable support team.
View full review »SR
reviewer1774416
Data Analyst at a tech services company with 11-50 employees
Their technical support is great.
View full review »PA
reviewer1499169
Research & Development Expert at a energy/utilities company with 11-50 employees
I've never used Oracle's technical support in the past. I can't speak to how well they help users with issues or how fast they respond.
View full review »it_user147069
Tableau Lead with 1,001-5,000 employees
Technical support is excellent. I hope they continue doing the same.
View full review »it_user193389
Manager at a tech services company with 501-1,000 employees
I rate the level of customer service and technical support 9/10.
View full review »it_user261888
Analyst at a consultancy with 51-200 employees
I rate the level of customer service and technical support 8/10.
View full review »it_user90192
IT Manager with 1,001-5,000 employees
They have good customer service support, although they do not always solve the issues. Also, sometimes support takes too long to find the root cause or a solution to an issue.
View full review »it_user410031
Business Analytics Specialist at a tech consulting company with 1,001-5,000 employees
Sales support when we were first engaged with them was minimal.
View full review »it_user400395
Planning Specialist at a comms service provider with 5,001-10,000 employees
I always take support from Tableau's forums and communities.
View full review »VP
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company with 201-500 employees
Technical support is fine, but it could be better. When we reached out with the large amounts of data, we were not provided with the correct solution.
View full review »KD
reviewer1585917
Solutions Engineer at a computer software company with 201-500 employees
Tableau provides pretty good technical support. I have been interacting with them for a long time and never faced any issues
it_user563166
Business Intelligence Manager at a non-tech company with 10,001+ employees
Medium. Some space for improvement.
View full review »it_user261768
Senior Manager - Analytics at a tech services company with 10,001+ employees
Amazing. Anytime I needed help with Tableau Server and evaluation. I got sufficient support from the sales team and the support team.
View full review »it_user139296
Solution Architect at a tech services company with 1,001-5,000 employees
Customer service is average.
View full review »it_user354975
Sr. Database Architect at a tech services company with 501-1,000 employees
Customer service and technical support are very good.
View full review »it_user136791
CRM Manager at a marketing services firm with 51-200 employees
Customer Service: 3 out of 5Technical Support: 4 out of 5
View full review »
VS
reviewer1481310
Lead Data Scientist at a financial services firm with 11-50 employees
Technical support needs improvement. The response time is very poor.
We have contacted technical support several times, but the response time is really slow. Sometimes, it can take up to one month to solve any issue.
View full review »it_user521664
Project Manager
There are two faces of Tableau. One face is Tableau partners. They are very few, and Tableau was only a subsidiary with no support and no representative in Brazil. Now they are represented.
Really, there aren't many problems with Tableau.
View full review »it_user347076
Senior Consultant at a tech company with 51-200 employees
Technical support can sometime take a while to respond, but they are very helpful and friendly.
View full review »it_user187248
Assistant Manager at a pharma/biotech company
Technical support was very good. 7/10.
View full review »it_user294522
Assistant Manager Infrastructure at a tech services company with 501-1,000 employees
Customer Service:
I've not needed to contact them.
Technical Support:I've not needed to contact them.
View full review »JM
reviewer1387728
Data Analyst at a tech services company with 11-50 employees
I haven't dealt with the tech support but from what I hear they're pretty solid.
it_user449397
Business Intelligence Specialist
Really good for technical support.
View full review »it_user284769
Data Visualization and BI Consultant at a tech services company with 10,001+ employees
We are treated as valuable partners by Tableau, the engagement is very stable and we get expertise from Tableau technicians whenever we request it.
View full review »it_user243900
Web Administrator at a retailer with 1,001-5,000 employees
it_user339261
IT Admin at a tech company with 501-1,000 employees
Customer service and technical support are excellent.
View full review »it_user173613
Technology Lead at a tech services company with 10,001+ employees
Technical support and response is very good.
View full review »it_user494052
BI & Digital Transformation Consultant at a manufacturing company with 10,001+ employees
Technical support is 9 /10.
View full review »it_user409698
Business Analyst at a tech company with 501-1,000 employees
Customer service is not bad.
I liked the way when I created an account, they followed up with a call.
View full review »it_user349221
GSDC Consultant at a consultancy
Customer service and technical support are excellent.
View full review »it_user570318
R&D Manager at a tech services company with 501-1,000 employees
An eight out of 10.
View full review »it_user123252
Tableau Specialist, BI and ETL Developer at a tech services company with 501-1,000 employees
I rate the technical support as excellent.
View full review »it_user170457
Assistant Manager - Solution Consulting at a consultancy with 1,001-5,000 employees
I rate the level of customer service and technical support on the high side.
View full review »it_user82608
Project Manager at a tech company with 51-200 employees
Good, most times any technical queries I have are addressed by the community posts itself - but there a number of easy to implement and tremendously useful functionalities included in the Ideas page that are yet to be implemented.
View full review »
it_user690216
BI & New Project Profesional at a insurance company with 10,001+ employees
An eight out of 10.
View full review »Buyer's Guide
Tableau
March 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Buyer's Guide
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Updated: March 2024
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