2014-06-08T06:25:00Z

When evaluating Enterprise Social Software, what aspect do you think is the most important to look for?

Ariel Lindenfeld - PeerSpot reviewer
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PeerSpot user
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21 Answers

Real User
2020-03-08T20:07:04Z
Mar 8, 2020

It is necessary to improve tools and look for good opportunities to hove clients.

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it_user438237 - PeerSpot reviewer
Vendor
2017-02-16T15:04:05Z
Feb 16, 2017

Flexible modular design to adapt with changing User needs and the ability to scale.

it_user560157 - PeerSpot reviewer
Consultant
2017-02-15T19:42:41Z
Feb 15, 2017

Here there is a good blog post that talks exactly about this:
http://blog.almasuite.com/en/how-to-choose-an-intranet-2.0

1. Be clear on what you want to solve and then make sure it can solve it.
2. Simple and Easy to use.
3. Flexibility and Segmentation.
4. Adoptions: are you able to combine things that users needs so they will go to the platform with things you want them to do?
5. Evolution. Evaluate if your organization can grow inside that platform. Going from social to something else you might need.

RK
Real User
Top 5Leaderboard
2017-02-14T17:42:22Z
Feb 14, 2017

There are 5 main important points
1. Easy to use and configure
2. Support to integrate with prominent open source tools available in the market
3. Simple public API - helpful to customize the existing functionalities
4. Simple in design - with good extensibility and considered web, mobility and SAAS platforms
5. Very good support and discussion form to help the users on technical aspects

it_user507975 - PeerSpot reviewer
Consultant
2017-02-14T17:08:56Z
Feb 14, 2017

Many of the previous responders already hit the main items: requirements by individual user communities are different. Management wants analytics that show them business actionable data, users was responses and other people just want to find "stuff".

* From a "normal" user point of view: I find the most important part is a system that allows multiple points of access and integration. One way of doing a "thing" rarely fits all and might give the more savvy user more tools and the less savvy less fluff to deal with

* As Management (or power user) I want analysis of my interaction with data and of the community's interaction with data

* Overall I want something that helps slim down the fire hose of raw data and helps me find info in active searches and has the smarts to bring in other info that I was not actively looking for - I call that incidental discovery.

it_user350802 - PeerSpot reviewer
Vendor
2017-02-14T15:42:43Z
Feb 14, 2017

As with anything, it all starts with user needs. What problem are you trying to solve, hole you are trying to fill? What's the purpose? What's gone wrong before? Answer these questions and you'll have an idea. But whatever you choose, I'd say make sure you have the best possible support. I've bought good products, but had to abandon them due to lack of support. And yes, ease of access and use (which includes integration with existing tools) is crucial.

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it_user511200 - PeerSpot reviewer
Consultant
2017-02-14T15:32:13Z
Feb 14, 2017

There are various aspects to consider, but I think ease of use, integration and mobilty are fundamental pillars for a social solution.
As for the integration, I would do a careful assessment of the public APIs, I would care to SSO and more.

Vendor
2017-02-14T15:31:36Z
Feb 14, 2017

Hello, there are many things as to be considered, some are just said here above as: security, integration, easy to use. I would add: it has to be designed for enteprise. I mean really for companies, not for consumers and then pretend to solve, with the same aproach, company issues, Serena

it_user195957 - PeerSpot reviewer
Vendor
2017-02-14T15:24:14Z
Feb 14, 2017

Listening and pretty graphs can be done by most vendors in the space. Getting actionable analytics for social is where you will see your value and ROI. Enterprise Insight Platfoms is where I see customers go after they get past the visuals. Otherwise it will become a CRM type solution with processes built around it etc which is a different angle. More details on your desired outcome would be necessary to properly scope for sure but I hope this helps.

ST
Real User
2015-09-30T07:43:13Z
Sep 30, 2015

Integration with other systems so we can extend the usefulness of the application and extend into other application areas where we are missing tools.

it_user235287 - PeerSpot reviewer
Consultant
2015-05-07T08:52:37Z
May 7, 2015

It should meet the Enterprise communication and follow compelling UI and compelling Architecture..

it_user168333 - PeerSpot reviewer
Real User
2014-12-04T05:02:48Z
Dec 4, 2014

Search that allowing users to search for other users or content. This will speed up employees productivity.

it_user158088 - PeerSpot reviewer
Vendor
2014-10-22T18:50:56Z
Oct 22, 2014

A clear, logical role distinct from the other tools we use. This should drive adoption. For the laggards we can "encourage" adoption if we are confident that there is a distinct and valuable role. But with the overlap between email, instant messaging, audio conferencing, video conferencing and collaboration tools we still don't see a logical, long-term strategy on which we want to hang our hats. (We currently use SharePoint, Lync, Confluence and home grown Web sites. We keep looking at Yammer and HipChat - but can't see a compelling architecture which makes it obvious which tool an employee or team should use in each case.)

it_user157119 - PeerSpot reviewer
Vendor
2014-10-17T17:56:11Z
Oct 17, 2014

My first priority is ease of use, I don't want to implement a tool that will require hours of training for my team, particularly interns, who can come and go frequently. Along with ease of use, I appreciate a tool that is accessible from mobile devices as I work on the go most of the time. My next most important priority would be integration with my lead scoring and nurturing platform (MAP).

it_user153456 - PeerSpot reviewer
Vendor
2014-09-22T11:48:48Z
Sep 22, 2014

There is no one criteria. So let's say that complete solution is what matters.

it_user152859 - PeerSpot reviewer
Vendor
2014-09-17T18:48:42Z
Sep 17, 2014

One source of truth. Versioning and history management.

it_user150012 - PeerSpot reviewer
Vendor
2014-09-03T01:13:34Z
Sep 3, 2014

Integration! Social networking tools by nature are easy to use however, integration into the sales cycle is what will really add benefit.

Vendor
2014-07-28T14:01:53Z
Jul 28, 2014

Security for all parties (we are a high school); ease of use and being one less tool to manage (IT) and use (everyone else)

it_user138972 - PeerSpot reviewer
Consultant
2014-07-08T08:59:18Z
Jul 8, 2014

The most important criterion is propelling enterprise outcomes.

it_user137451 - PeerSpot reviewer
Consultant
2014-06-30T11:41:10Z
Jun 30, 2014

Mobile Apps - secure and available for on-premises as well as SaaS offerings

it_user132891 - PeerSpot reviewer
Consultant
2014-06-19T23:34:05Z
Jun 19, 2014

End User friendly, yet enough flexibility and power for the more technical user

Enterprise Social Software
Enterprise Social Software (ESS) refers to enterprise social networking and collaboration tools used in large organizations. They are considered like “LinkedIn for the Enterprise” or “Facebook for the Enterprise.” Web-based technologies offer agile information sharing, integration and emergence capabilities for professionals who look for maximizing productivity, saving time and improving collaboration and transparency. Enterprise Social Software will exist within corporate intranets and...
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