I'm an experienced Test and Development Manager, Tester, Scrum Master and Agile Coach.

My main passion lies in helping teams adopt a wide range of strategies, skills and approaches to solve tricky problems. I work hard to encourage creativity and innovation in teams as well as open communications.

I'm an experienced Manager working at NewVoiceMedia (cloud based call centres) managing a mix of developers, testers, tech authors, performance engineers and scrum masters. I've helped to grow the team substantially as well as put in place many processes to aid rapid delivery of the core product.

I focus heavily on lean process improvement, decisive decision making and unblocking teams so they can rapidly release software.

I have strong working relationships with recruiters, tools vendors and service providers giving me a wider choice of options when required to solve tricky business and quality issues.

I am experienced at sourcing and hiring talented team members to build the right team for the context. I strive to encourage and empower my teams to achieve their own personal goals and potential whilst ensuring this is in-line with business goals and objectives.

I regularly speak at conferences and write about testing, tech and culture on a number of blogs.

I volunteer in my spare time for not-for-profit organizations operating in the ICT4D sector where I help them achieve high levels of quality, productivity and open communications.

I am adept at writing technical guides, user documentation and customer facing communications. I work hard to promote and optimise the communication strategies between the technical teams and the wider business and customers.

I tend to specialize towards companies undergoing rapid change and growth who are looking to accelerate regular releases of their products and adopt an iterative development processes.

Specialties:Agile Testing, Test Management, Development Management, Exploratory Testing, Lean, Hiring, Management, Strategy, Communications, User Experience, Technical Writing, Technical Authoring, Copy Writing, Systems Thinking, Writing, Ethnography and Accessibility.