Customer Management Contact Center Outsourcing solutions market share
As of April 2024, in the Customer Management Contact Center Outsourcing category, the market share of Teleperformance Contact Management Outsourcing is 15.0% and it decreased
by 40.0% compared to the previous year. The market share of Alorica Contact Management Outsourcing is 25.0% and it increased
by 133.3% compared to the previous year. The market share of TaskUs is 25.0% and it increased
by 75.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
April 2024
Customer Management Contact Center Outsourcing
Top Customer Management Contact Center Outsourcing products
Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:
Alorica Contact Management Outsourcing provides a seamless customer experience, with innovative sales and revenue generation, technical support, customer care and back office solutions for a truly remarkable partnership. Alorica approaches issues resolution from both sides - customer acquisition and retention - by implementing predictive modeling and contact strategies, and by making process improvements that foster brand loyalty, renewals and repurchases. Its comprehensive technical support solutions aim to provide positive customer experiences, end-to-end whether its pre-sales, post-sales or in- or out-of-warranty support, our product experts.
We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day.
Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.
Sykes Contact Management Outsourcing combines data, analytics, and technology to help identify high-value customers and able to strengthen existing customer relationships with up-selling and cross-selling experience.
We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 27 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.
IT outsourcing is not what it used to be. It wasn't long ago that the term IT outsourcing was synonymous with off shoring; a simple tactic for reducing costs by shipping non-core functions overseas.
NLB Services is a technology, analytics and process optimization company with a focused Indirect Tax Digital Transformation practice. NLB Services has a team of tax technology experts to resolve challenges and manage tax digital transformation in the Indirect Tax Life Cycle. The Indirect Tax Life Cycle consists of initiate transaction, determine tax, record, reconcile, and compliance. NLB Services offers Tax Automation (Integration of ERP's with various tax software systems), Robotics Process Automation, Analytics, IoT, Machine Learning, and Artificial Intelligence to make the processes in Indirect Tax Life Cycle efficient and effective.
West Contact Management Outsourcing cloud contact center solution can help your company improve customer satisfaction by handling volume, breaking down silos and promoting agent engagement all while ensuring transactional security and reducing operational costs. We’ll help you modernize the customer experience today and provide the guidance you need to keep up tomorrow.
