![BMC Remedyforce [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,f_auto,q_auto,w_100/bSN2Wf7Bgff1KkcTxG8fZAjU.png)
There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it significantly and it is one of the best features of the product. Other modules that older versions of the product had are not really featured but can be useful. For example incident management. I cannot tell you that incident management in Remedyforce is as good a feature as incident management in Micro Focus — which has different incident management capabilities. They are both valuable incident management products depending on needs and expectations.
