ConnectWise Automate vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
3rd
Average Rating
8.4
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the market share of ConnectWise Automate is 9.5% and it decreased by 23.6% compared to the previous year. The market share of TeamViewer Remote Management is 0.7% and it decreased by 79.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
DG
Oct 12, 2022
Has chat and meeting features, and works on some servers that have application incompatibility, but lacks some features, and the security in terms of transferring data also needs improvement
I'm using TeamViewer Remote Management, but not as much as other solutions, though some people prefer to use it more within my company. I'm using the latest version of TeamViewer Remote Management. Only a few people work on TeamViewer Remote Management within the company, particularly ten people. The solution isn't used that much. I can easily do deployment and maintenance for TeamViewer Remote Management from the dashboard. My company doesn't have plans to increase the usage of TeamViewer Remote Management and is now using a different application for remote support more often versus TeamViewer Remote Management. My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company. I advise anyone looking into using TeamViewer Remote Management to install the latest version to get good support. I don't see any issue regarding the remote support feature of TeamViewer Remote Management. It's just that the solution only has a few features, so it's lacking, feature-wise. Overall, I'm rating TeamViewer Remote Management a seven out of ten. For remote support, it's an eight, but because it's still lacking feature-wise, I'm giving it a seven. My company is a customer of TeamViewer Remote Management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The most value we get from this solution is that everything is on a patch cycle."
"It's definitely improved the help-desk servicing, et cetera."
"It allows us to manage all client requests, jobs and invoicing."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The implementation is nice and easy."
"This product saves us a lot of time and increases our efficiency."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"The product helps us efficiently fix technical issues and maintain system downtime."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"The user interface is fine."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."
 

Cons

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Scheduling of automation could be improved and made more simple."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Their support needs to be better."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Technical support was helpful."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"VPN connection is an area with shortcomings that need improvement in the solution."
"There have been some delays in the past due to unstable internet connection."
"I don't like having so many updates."
"The price for the license could be improved, as well as the setup could be easier."
"I have contacted customer service and support a couple of times, but it was not good."
"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."
"The solution is a bit expensive. It could be cheaper."
"There should be an enterprise version of the solution."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Its price is a little high as compared to other solutions."
"It is a licensed product."
"The solution's license is expensive."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"We pay for a yearly license."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"My company uses the free version of TeamViewer Remote Management."
"There are no charges to be paid for the solution since I use it for personal use."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Computer Software Company
22%
Media Company
11%
Financial Services Firm
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Carey Paul Honda
Find out what your peers are saying about ConnectWise Automate vs. TeamViewer Remote Management and other solutions. Updated: May 2024.
787,226 professionals have used our research since 2012.