3CX Live Chat vs Digium Asterisk comparison

3CX Live Chat

Read 54 3CX Live Chat reviews

654 Views
418 Comparison Views

91% willing to recommend

Digium Asterisk

Read 5 Digium Asterisk reviews

883 Views
773 Comparison Views

75% willing to recommend

3CX Live Chat

Digium Asterisk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Digium Asterisk Report (Updated: May 2024).

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

May 2024

Download the complete report

Helped 787,226 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

1st

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), IP PBX (1st), Live Chat (1st), Hosted and Cloud Based VoIP (4th)

Digium Asterisk

Ranking in Unified Communications

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (2nd)

Market share comparison

As of June 2024, in the Unified Communications category, the market share of 3CX Live Chat is 8.9% and it increased by 45.6% compared to the previous year. The market share of Digium Asterisk is 8.9% and it decreased by 58.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Unique Categories:

Virtual Meetings

4.4%

IP PBX

20.0%

IP Telephony & Unified Communications

10.0%

Featured Reviews

Gustavo-Santos

IT Consultant at DirectCall

Sep 17, 2021

The graphical interface helped me a lot

I used Asterisk, FreeSWITCH, and Issabel previously but switched to 3CX because of the support and the user-friendly graphical interface. With Asterisk, we had to manually set up the extensions due to our configurations. We don't have this situation with 3CX. It has extension provisioning. We just install the 3CX app on our phones or the computer and scan the QR code, then the extension is ready to go. Support is better, too. When I need support from 3CX, I just send an email to support and they answer quickly. With Asterisk, I have to go to community support for assistance most of the time.

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Amjad-Khan

Technical Lead with 51-200 employees

Jul 19, 2018

Call recording, call logging, and the stability are pivotal features for our clients

We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"It’s straightforward to set up."

"With the reporting feature you can get all the incoming and outgoing call details."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"The solution is stable."

"We have not had any bugs or glitches, the solution is stable."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

More 3CX Live Chat pros

"The most valuable features are call recording, call logging, and the stability."

Cons

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Having a video call would be a nice idea."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

More 3CX Live Chat cons

"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Comms Service Provider

10%

Government

Computer Software Company

19%

Comms Service Provider

16%

Financial Services Firm

12%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

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What is your experience regarding pricing and costs for 3CX Live Chat?

I'm not 100% sure. However, it’s my understanding that there is no cost.

See all answers

What needs improvement with 3CX Live Chat?

The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 23% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 13% of the time

Webex vs 3CX Live Chat

Compared 13% of the time

Cisco VoIP PBX vs 3CX Live Chat

Compared 12% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 10% of the time

More 3CX Live Chat Competitors

Kamailio SIP Server vs Digium Asterisk

Compared 64% of the time

Fortinet FortiVoice vs Digium Asterisk

Compared 15% of the time

Mitel Application Suite vs Digium Asterisk

Compared 12% of the time

Cisco Unified Communications vs Digium Asterisk

Compared 9% of the time

More Digium Asterisk Competitors

Product Reports

Buyer's Guide

Live Chat

June 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

June 2024

Download Digium Asterisk product report

Also Known As

3CX PBX

Asterisk

Learn More

3CX

Digium

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Open source PBX system providing a complete telecommunications platform.

Sample Customers

Information Not Available

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

May 2024

Free Report: 3CX Live Chat vs. Digium Asterisk

Find out what your peers are saying about 3CX Live Chat vs. Digium Asterisk and other solutions. Updated: May 2024.

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See our 3CX Live Chat vs. Digium Asterisk report.

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