We resell the product. We are partners. We do not have internal uses of the product. I do not contact support. I contact a representative usually. He escalates our calls to support. I am part of the initial deployment team. The accuracy of the results produced by the solution's AI document processing is okay. It's good that it supports multi-page documents and tables. It's good that the product also has machine learning. We can enable it, and it will improve over time. Machine learning is one of the main things we use. We can train a small batch of documents from Brazil, and it can improve over time without needing to train a lot of documents. Our customers are spread out. We have tried Portuguese, Spanish, Hindi, Chinese, French, and Italian documents. We had a good experience with the languages we tried. We have used the AI extraction models mostly for invoices. The main thing is to get the process up and running quickly. On the commercial front, there are many tables. We can quickly add a document in development and build a scenario for a demo. The implementation is very quick. We have five different customers in a matter of months. Using ABBYY has helped us reduce manual data entry and free up staff for other tasks. Sometimes, the customer already has an ERP that does the extraction. We are just doing it upfront. The percentage of documents that go straight through processing has improved over time as the models get more advanced. It is the main metric we look at. ABBYY provides "straight-through" processing, in which content is automatically extracted and delivered without manual processing. The quality is good. We set the rules. If it goes through, it means that none of the rules were broken. The main problem is to get the percentage high. We apply manual reviews, too. A percentage of the requests with an error in some rules go through a manual review. We haven't had any solutions in production before. We have had backend solutions, but they were not IDP and were not comparable with ABBYY Vantage. Customers see an advantage in them. It is an extra cost. The price is justified by the ease of implementation of training different documents. If we just need one document or invoice, other products may be more cost-effective. The main thing for me is to enable the users to do the manual reviews and improve the results themselves without needing to train or do a big batch of training with the team. The sooner we can get people trained in the process, the faster we will get the results. The newer tools coming up have more natural language, AI, and large language models. ABBYY is one of the best tools I used. Overall, I rate the solution an 8 out of 10.
