ADP TotalSource vs ADP Workforce Now comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ADP TotalSource
Ranking in Benefits Administration
19th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ADP Workforce Now
Ranking in Benefits Administration
8th
Average Rating
7.6
Number of Reviews
12
Ranking in other categories
Talent Management (10th), Cloud HCM (8th), HR Analytics Software (3rd)
 

Market share comparison

As of June 2024, in the Benefits Administration category, the market share of ADP TotalSource is 1.2% and it increased by 112.5% compared to the previous year. The market share of ADP Workforce Now is 3.1% and it decreased by 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
Unique Categories:
No other categories found
Talent Management
1.4%
Cloud HCM
1.2%
 

Featured Reviews

Use ADP TotalSource?
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ST
Jan 20, 2023
The total cash compensation dashboard is valuable but customer support is lacking
Customer support needs improvement because their response time is low and there is always confusion. There are certain things they should do as part of their job and they need to recognize that. Customer support is critical for all solutions. You can't build something if people have a hard time using it. Support needs to clearly explain use of the solution so that it can be effective. As a super admin, we use many different systems so vendors need to provide clarity and direction or it is very hard to scale. You can't grow your business if your service is not on par. When you have problems, you need them solved. We recently moved to comprehensive, VIP-level service because the solution runs our payroll. This provides us with dedicated project and account manager. The team is constantly in the background to help us when needed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"It is expensive."
"I give the pricing a seven out of ten."
"The solution is expensive and everyone complains about the price."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Recruiting/Hr Firm
16%
Manufacturing Company
11%
Healthcare Company
10%
Non Profit
9%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
9%
Recruiting/Hr Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

 

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Overview

 

Sample Customers

Marc Fisher Footwear, Cambridge Management Services Inc., Blue Tower Mobile, Urban Ministries Incorporated (UMI), Tallie
Lawrence and Schiller, The Children's Center, The Kansas City Royals
Find out what your peers are saying about Workday, Oracle, SAP and others in Benefits Administration. Updated: June 2024.
787,061 professionals have used our research since 2012.