Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Alfresco vs. Hyland OnBase Report (Updated: May 2024).

Buyer's Guide

Alfresco vs. Hyland OnBase

May 2024

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Helped 787,104 peers since 2012

Categories and Ranking

Alfresco

Ranking in Enterprise Content Management

9th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Document Management Software (3rd)

Hyland OnBase

Ranking in Enterprise Content Management

8th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (25th), Low-Code Development Platforms (22nd)

Market share comparison

As of June 2024, in the Enterprise Content Management category, the market share of Alfresco is 8.2% and it decreased by 15.2% compared to the previous year. The market share of Hyland OnBase is 7.9% and it increased by 37.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Unique Categories:

Document Management Software

8.1%

Business Process Management (BPM)

0.5%

Low-Code Development Platforms

0.5%

Featured Reviews

Karthi Keyan

Head Of Information Technology at UTSB Management

May 3, 2022

Flexible and customizable but lacking integration with Microsoft

I mainly use Alfresco for content management, workflow, integration to scanning solutions, and reduction The most valuable feature is the flexibility of the searching elements of the metadata. Other good features are that it's open-source and allows a lot of customization. I think the…

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reviewer1981395

Associate Consultant at a computer software company with 10,001+ employees

Dec 8, 2022

Good security and dashboards with a low-code environment

The dashboards do have some room for improvement as compared to the other vendors which are there in the market. That said, it depends on the use case that the customer has. They need to focus on security for financial organizations and healthcare domains that are using it. For them, while the current dashboards are meeting their needs, the market is changing. They do need some transformation on top of it. In terms of reporting, we don't have anything on the artificial intelligence side. For example, if one of my customers is uploading their invoice, they have an OCR feature which is known as Optical Character Recognition, and their system does read those things; however, in this solution, they don't have a mechanism, as of now, to improve it further. Therefore, if I have uploaded an invoice that includes my name, it should be able to suggest to me that there are other documents that already have this name in them. The search engines could use some artificial intelligence to make the solution much, much better. If I'm using Google, and if I try to search for a name with a string, it will show me all the files which are coming with the name, which are all the listings of the files, before I add the complete name. Then it will start displaying the list of files. The search functionality in this product should offer a similar approach and make suggestions based on what you are typing. The troubleshooting guidelines could be more clear during the initial setup.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the flexibility of the searching elements of the metadata."

"The product allows engineering teams and developers to introduce new things in a seamless and easy way."

"Document repository."

"I like the ease of use, sections, and calendar."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"I like the cloud and its integrability."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The solution is very developed and we are not taking full advantage of its functionalities."

"We found the setup process to be okay since they do offer a troubleshooting guide."

Cons

"I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen."

"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving."

"Metadata, auto class, disposition log, and legal hold."

"I would like them to consider document capture functionality."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

Pricing and Cost Advice

"It is cheaper compared to head-to-head competitors."

"If you buy Alfresco through a partner, there is usually a OEM licensing option."

"The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly."

"There are costs for any upgrade or additional functions."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The tool's price is high."

"OnBase is reasonably priced."

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Answers from the Community

zuka19

employee at developer

Aug 9, 2022

Does Hyland include Alfresco products in Hyland OnBase?

last I knew they were two separate products/platforms. Before I left in February of this year there was talk of potentially combining platforms for a more cloud native somewhat combined platform. I no longer have access or knowledge of the current product/solution roadmap.

See 2 answers

Evgeny Belenky

Director of Community at PeerSpot (formerly IT Central Station)

Jul 25, 2022

Hi @Andrea González, @reviewer1210746 and @reviewer1279998, Can you possibly assist @zuka19 with their question? Thanks for your help.

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Michael Bernard

Senior Vice President Business Development at Viewpointe

Aug 9, 2022

Read full answer

Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Insurance Company

10%

Computer Software Company

10%

Financial Services Firm

13%

Computer Software Company

12%

Government

12%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Would Alfresco give an organization more benefits in terms of cost, features & security as compared to Sharepoint?

Alfresco scores are high on all features of an ECM solution and tools. Back office processing, rated as 3.36 good. Business Process Application 3.55 Good to excellent. Document Management 4.12...

See all answers

Does Hyland include Alfresco products in Hyland OnBase?

last I knew they were two separate products/platforms. Before I left in February of this year there was talk of potentially combining platforms for a more cloud native somewhat combined platform....

See all answers

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

The tool's price is high.

See all answers

What needs improvement with Hyland OnBase?

We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.

See all answers

Comparisons

SharePoint vs Alfresco

Compared 25% of the time

IBM FileNet vs Alfresco

Compared 9% of the time

OpenText Documentum vs Alfresco

Compared 9% of the time

OpenText Extended ECM vs Alfresco

Compared 8% of the time

Nuxeo vs Alfresco

Compared 4% of the time

More Alfresco Competitors

SharePoint vs Hyland OnBase

Compared 13% of the time

OpenText Documentum vs Hyland OnBase

Compared 12% of the time

IBM FileNet vs Hyland OnBase

Compared 10% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 9% of the time

Hyland Perceptive Content vs Hyland OnBase

Compared 7% of the time

More Hyland OnBase Competitors

Product Reports

Buyer's Guide

Alfresco

June 2024

Download Alfresco product report

Buyer's Guide

Business Process Management (BPM)

June 2024

Download Hyland OnBase product report

Also Known As

No data available

OnBase

Learn More

Hyland

Overview

The Alfresco Digital Business Platform offers open, secure content services to let you unlock the value from your most important business information. Give users access to their content wherever and however they work with Alfresco’s open, flexible, and highly scalable cloud-native content services platform. Easily integrate and connect with everyday business applications. Find, view, collaborate on, govern, and securely share digital content—and get information to the right person at the right time.

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

Alfresco vs. Hyland OnBase

May 2024

Free Report: Alfresco vs. Hyland OnBase

Find out what your peers are saying about Alfresco vs. Hyland OnBase and other solutions. Updated: May 2024.

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