Amity Customer Success Platform vs Natero comparison

Amity helps you understand which customers need your attention and why.

Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.

Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.

To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.

Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.

You’ll never be surprised because Amity provides real-time insights that are tailor-made for your business.

SmartPlaybooks™ enables your team to provide the right action at the right time.

Managing the entire customer lifecycle involves specialists from across your organization.

Management reports and dashboards provide leaders with the information required for predictable growth.

Natero Customer Success Platform provides the following:

1.  Proactively Manage Customers- Natero's machine learning algorithms and rule-based alerts proactively identify the accounts that need your attention. Reach out to customers at risk of churn before they decide to leave. Know which customers are most likely to upgrade or convert from trial to paying. Natero evaluates hundreds of factors to accurately predict your customers' behavior.
2. Operationalize Customer Success- Natero's intuitive workflows help you manage customer progress through onboarding, adoption and beyond. Know when key milestones are missed so you can guide your customers back to success. Provide consistent responses using standardized playbooks.
3. Monitor Customer Health- Easily create and configure customer Health Scores with Natero. Pick your relevant metrics, such as product usage, custom KPIs, NPS, and much more. Weigh the importance of each metric to strike the right balance for your business.