Azure Bastion vs ConnectWise Automate comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
9th
Average Rating
8.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (32nd), Microsoft Security Suite (17th)
ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the market share of Azure Bastion is 0.7% and it decreased by 58.8% compared to the previous year. The market share of ConnectWise Automate is 9.5% and it decreased by 23.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
Network Monitoring Software
0.1%
Microsoft Security Suite
1.7%
No other categories found
 

Featured Reviews

SD
Nov 28, 2023
Enhances security and simplified remote access to virtual machines in Azure by providing a secure, integrated platform accessible directly from the Azure portal
One significant benefit is the ability to have direct control over our infrastructure. Unlike before, where we relied on Rackspace for tasks like resizing VMs and managing databases, having hands-on access to our own products within Azure has proven to be a highly favorable aspect. Our organization's overall security posture has significantly improved. While we encountered various challenges with Rackspace, the transition to Azure, particularly with Azure Bastion, has provided us with a more secure means of accessing our VMs. This has been a substantial improvement, not only in terms of security but also in cost management. The move to Azure has saved us money compared to the nickel-and-dime expenses associated with Rackspace support. Troubleshooting and issue resolution have become more efficient. Previously, a task that might have taken an hour over the phone with Rackspace can now be accomplished in just five to ten minutes. The streamlined process has notably improved our workload and task completion times.
Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's setup is easy."
"Azure Bastion makes it easy to provide quick virtual machine access to our customers."
"The ability to operate the product with scripting is excellent."
"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"The interface is available in the edit portal."
"The connection to virtual machines is very useful."
"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"The initial setup is easy and the deployment is quick."
"This product saves us a lot of time and increases our efficiency."
"Maybe they could improve the capability to be multi-tenant."
"A good automated scripts feature."
"The database is great. It's a nicely ordered database."
"It's definitely improved the help-desk servicing, et cetera."
"It is very scalable."
"The implementation is nice and easy."
 

Cons

"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"The solution breaks down sometimes."
"You are charged for retrieving your own data."
"The protocol speed could be faster."
"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."
"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
 

Pricing and Cost Advice

"It does not save money for us."
"Azure Bastion's pricing is good."
"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
9%
Government
7%
Financial Services Firm
6%
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure Bastion?
Azure Bastion makes it easy to provide quick virtual machine access to our customers.
What is your experience regarding pricing and costs for Azure Bastion?
The product costs around $150 per month. It does not save money for us.
What needs improvement with Azure Bastion?
We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage.
What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
 

Also Known As

No data available
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
 

Overview

 

Sample Customers

Information Not Available
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Find out what your peers are saying about Azure Bastion vs. ConnectWise Automate and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.