The product is co-branded, not white-labeled. I am concerned that we are providing a robust solution for our customers, but by letting them see that we use Vembu, we are also letting them know that they can go get their backups themselves once their contract with us ends. This could cut into our profits, as they may then ask us to manage their backups for them. In order to prevent this, we have to manage everything ourselves. For example, if a customer wants a Firestore backup, we have to manage it on their behalf and give them the option to select the date and time range for the backup. Then, our help desk has to go in and restore the backup themselves. If the product were white labeled, we could simply give the customer access to the platform and let them handle the restore themselves. This is not a major problem at the moment, as we have not had any file recovery tickets. However, the fact that it is a possibility means that we have to maintain the ability to handle it. This is not a deal breaker, as we still use Vembu and are working on onboarding more of our stack and infrastructure to use it. However, I do wish that BDRSuite offered a white-labeled service.
