DocuSign vs SignNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
SignNow
Ranking in eSignature (Electronic Signature)
5th
Average Rating
8.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the eSignature (Electronic Signature) category, the market share of DocuSign is 28.0% and it decreased by 13.7% compared to the previous year. The market share of SignNow is 9.0% and it increased by 201.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature)
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

AM
Mar 21, 2023
Saves time and paper but needs a process flow element
The solution is for an account management system where we have to sign off on budgets. The office will do due diligence, prepare documents, and have the project manager counter-sign documents.  This speeds up the sign-off process.  This is paperless. People do not have to meet in a central…
FN
Mar 30, 2023
Simple, convenient, and allows users to automatically send reminders
I do not recall having any issues with the product. At the time, when I was building fields to be editable by the recipient, I recall having some issues. However, that was a while ago. I can't recall the exact issue. I simply recall it being slightly difficult. I'm not sure if this option was available; however, after having the form signed, I had to send it to a third party that would take the form and deals with it. There wasn't an option to have the forms, once signed, to a third party. Just the parties that had signed would get a final copy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Very convenient, saves dealing with hard copies of documents."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"The solution is stable."
"The solution is reasonably priced."
"You can customize how you want to use the solution."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"This speeds up the sign-off process."
"We can structure the signature."
"Before we had this solution, we had about 30% of customers that didn't sign agreements. Now that we have SignNow, that number has dropped to less than five percent."
"It was easy to send it around to only the relevant parties."
"I like that it works well for my company. I will not be switching to another solution. I don't have any complaints."
 

Cons

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"DocuSign's mobile application could be better. It has some compatibility issues."
"I would like for this solution to send me a copy of the signed document automatically."
"I could always use better security around the solution."
"We'd like to have some integration with some of our IT services."
"There are sometimes delays in user communication."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"In the next release, I would like more protection. Security is of the highest importance for our company."
"The area I think this solution can improve is user features."
"I'm not sure if this option was available; however, after having the form signed, I had to send it to a third party that would take the form and deals with it. There wasn't an option to have the forms, once signed, to a third party."
 

Pricing and Cost Advice

"The tool is expensive."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Government
8%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
What do you like most about SignNow?
I like that it works well for my company. I will not be switching to another solution. I don't have any complaints.
What needs improvement with SignNow?
In the next release, I would like more protection. Security is of the highest importance for our company.
What is your primary use case for SignNow?
We use SignNow to get signatures on contracts.
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Learn More

 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
salesforce, Office 365, Google Aps, SharePoint, MobileIron, Redbooth
Find out what your peers are saying about DocuSign vs. SignNow and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.