Espressive Barista scores an eight out of ten for its ability to recognize phrases out of the box. Espressive Barista has good natural language processing and commercial AI. Users can customize their language interface to suit their needs, as the solution is used by people from all over the world. Users can choose their preferred language, and the interface will be customized accordingly. It is good that the solution delivers localized information in multiple languages. Espressive Barista's out-of-the-box content for common industry applications has been helpful since it was implemented. Espressive Barista's collective learning across its customer base has improved its phrase recognition. We also talk to our support engineer, who is working in parallel. Last time, we integrated Barista with the conference system, so that whenever we have new information, we can feed it into the system. We also integrated it in such a way that it can now provide generic answers from the internet. The solution has been able to close up to 50 percent of the tickets without human support. Espressive Barista reduced our service desk costs by 20 percent. Espressive Barista helped us reduce our meantime. Espressive Barista starts working immediately to help resolve a failure or ticket, even before it is picked up by a person. The solution helps provide support to the users around the clock.
